We asked customers to tell us what they thought about blocking online gambling transactions on our credit cards. The results are in.
In May, we surveyed customers about credit cards and online gambling, and our role in helping customers avoid financial stress from using credit for gambling. Of the 265 respondents:
- 90% were concerned about problem gambling in the community
- 7% wanted to be able to use their credit cards for online gambling
- 76% thought the bank had a responsibility to prevent customers getting into financial stress from using lines of credit for gambling
When asked how supportive they would be of a block on payments from credit cards to online gambling businesses, 85% of respondents said they would be in favour. 11% would not be in favour of such a block (see chart below).
How supportive would you be if the bank blocked payments from credit cards (not debit cards) to a list of online gambling businesses?
Source: May 2017 survey, N=265
In the open comments section, many customers weighed up protecting problem gamblers versus limiting personal choice. Several customers also suggested alternatives that try to balance these considerations, like imposing limits on gambling transactions, or having opt-in or opt-out gambling blocks.
The survey results show there is clear interest in us taking action to prevent problem gambling on credit cards; however, we hear customers' concerns about preserving people's freedom to choose.
With this in mind, our next steps are to:
- look into the practical application of blocking transactions;
- survey a larger group of customers about the options; and
- talk to experts like financial counsellors who have experience helping problem gamblers.
Thank you to all customers who gave their feedback in this survey – your responses to this issue are of great help in deciding which direction we take.
If you or someone close to you is gambling and it is causing problems, help is available at www.gamblinghelponline.org.au (an initiative of all states and territories in partnership with the Federal Government).