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Bank Australia open to serve our customers: As an essential service under the shutdowns announced, our branches and contact centres will remain open to serve our customers with their banking needs over the coming days and weeks. All branches will be operating from 10:00am to 3:00pm, Monday to Friday until further notice. You can still get in touch with us by phone on 132 888 from 8:00am to 8:00pm, Monday to Friday and 9:00am to 2:00pm Saturday. It may take us longer to answer your call as more customers choose to call rather than come into a branch so thanks in advance for your patience and please take care of yourselves. View details

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Bank Australia is now a subscriber to the Banking Code of Practice

01 Jul 2019

At Bank Australia, we’re committed to responsible banking. This means putting people before profit, not lending more than customers can afford, and providing excellent and responsive service for our customers.

From 1 July 2019 Bank Australia became a subscriber to the updated Australian Banking Association Banking Code of Practice (the Code).

The Code sets out a range of behaviours and principles that banks must follow to look after their customers and provide banking products and services in a way that is fair, accessible, and focussed on customer’s needs.

The Code covers a range of standards that are designed to make banking fairer and more transparent. The code is underpinned by four guiding principles:

  • Trust and Confidence
  • Integrity
  • Service
  • Transparency and Accountability

For more information on what the Code covers and who it applies to, you  access a copy of the Code visit the ABA’s website or request a copy from any of our branches.

We’ve heard from our customers that signing up to the new Code is something they expect from us as a responsible bank. We’ll also continue to also subscribe to the Customer Owned Banking Code of Practice, which is a set of ethical principles that apply to customer-owned banks.

Through adherence to both Codes, we’ll continue to provide quality and value-for-money banking, excellent service and banking that benefits people and the planet.