At Bank Australia, we’re committed to responsible banking. This means putting people before profit, not lending more than customers can afford, and providing excellent and responsive service for our customers.
From 1 July 2019 Bank Australia became a subscriber to the updated Australian Banking Association Banking Code of Practice (the Code).
The Code sets out a range of behaviours and principles that banks must follow to look after their customers and provide banking products and services in a way that is fair, accessible, and focussed on customer’s needs.
The Code covers a range of standards that are designed to make banking fairer and more transparent. The code is underpinned by four guiding principles:
- Trust and Confidence
- Transparency and Accountability
For more information on what the Code covers and who it applies to, you access a copy of the Code visit the ABA’s website or request a copy from any of our branches.
We’ve heard from our customers that signing up to the new Code is something they expect from us as a responsible bank. We’ll also continue to also subscribe to the Customer Owned Banking Code of Practice, which is a set of ethical principles that apply to customer-owned banks.
Through adherence to both Codes, we’ll continue to provide quality and value-for-money banking, excellent service and banking that benefits people and the planet.