Our thoughts are with the communities that have been affected by Cyclone Debbie in North Queensland. It is anticipated that many homes and businesses along the Proserpine coast including Mackay, Townsville, Bowen, Airlie Beach and the Whitsunday Islands will have sustained damage as a result of the cyclone.
Affected customers are advised to call us on 132 888 if they are in need of assistance from our team. Our branch in Townsville has reopened today and will be operating standard hours for the remainder of the week.
If you are experiencing hardship as a result of these events, we encourage you to discuss your circumstances with us. Options we can offer include:
- Lowering your contracted repayments and extending the term of your loan
- Applying a short repayment break until you are again able to meet your contracted repayment
For any customers who need to lodge an insurance claim, our insurance partner Allianz is ready to help. If your motor vehicle or property has been damaged it is a good idea to lodge your claim as soon as possible.
Speak to Allianz claims on 1300 555 039 or claim online www.allianzclaims.com.au
As a customer owned responsible bank, Bank Australia is committed to supporting its customers and their families who have been affected by Cyclone Debbie.