1) Update your contact details
Keeping your personal information up to date can help us better protect your account. All you need to do is check your email, mobile number and address, and change any details that may be incorrect.
Check your details by logging into your internet banking. If you don't have internet banking, call us on 132 888 or visit a branch.
2) Check your monthly statement
Thieves can make a living by skimming small amounts from lots of people and hoping that it won't be noticed. If you discover charges on your statement that aren't yours or that you don't recognise, let us know straight away.
3) Online security
When using your card for online purchases, ensure the internet site you are dealing with has a high-level security and data encryption to keep your card details safe. If you are not sure about the security of a website or merchant, don't provide your details.
Regardless of what operating system you use, it's also important to keep the security software up to date on your PC, smart phone and tablets. We recommend regularly upgrading to the most current version of system software, and installing appropriate anti-virus, security and protection software to protect yourself from identity theft and account compromise.
4) Memorise your PIN
Never keep a hard copy of your PIN and do not share it which anyone else. It's also a good habit to change your PIN from time to time.
5) Don't let cards out of your sight
When you hand over your card for payment, keep an eye on it. It only takes a moment for your personal details to be 'skimmed' from your card by a dishonest person. Your details can then be used to pay for goods fraudulently. Be alert to this practice, even in reputable stores.
We're committed to protecting your money. We actively monitor your cards for unusual transactions 24/7, so always make sure your contact details are up to date so we can contact you if we see anything unusual.