You can protect yourself from fraudsters and scams by being vigilant and knowing what to look out for when it comes to receiving phone calls, emails, and SMS messages from third parties asking for your personal information.
Some red flags that something’s not right:
- Someone requesting remote access to your computer or phone
- Email requests for private information or to collect a prize
- Links within email, social media and SMS messages
- Poor grammar and punctuation
- Foreign voice recordings
- Calls from unknown numbers.
Tips to protect yourself:
- Never give an unsolicited caller remote access to your computer
- Never click on an attachment or link in an email or SMS sent to you by someone you don’t know, looks suspicious or from a third party that you didn’t request the information from
- Rather than clicking on links you have been sent, type the website into your browsers address bar
- If an email, phone call or SMS seems unusual do not act until you have checked it is from who it says. If you are unsure, do not respond and contact the organisation or individual to clarify via a number you know and trust
- Always proceed with caution and refrain from providing any personal information or money.
Keep in mind that Bank Australia will NEVER:
- Send you unsolicited emails asking for personal information
- Ask you to disclose your PIN or personal banking details in an unsolicited email, SMS or telephone call
- Ask you to disclose your card number or any other information on your card
- Ask you to click on a link in an email which then asks you to log in to your account and verify your details.
What should you do if you think you've been contacted by a fraudster?
Do not disclose any of your account details or any personal information and contact Bank Australia directly on 132 888.
For simple steps you can take to protect your personal and financial information online visit the Australian Government's Stay Smart Online website.