22 Mar 2017
Crime syndicates are increasingly focusing their fraud efforts through scam phone calls. We’re alerting customers to attempts by scammers to defraud them of money or to trick them into disclosing personal information.
Common phone scams
- Calls from people impersonating representatives from well-known government departments and private companies such as Telstra, the Australian Tax Office and Microsoft
- Callers advising that the person's computer is infected with a virus and requesting credit card details to fix the problem. These callers may also download and install remote access software on the person's computer which could include access to your internet banking
- Calls seeking your bank details in order to process a bank fee refund or tax refund. They might even tell you that they have refunded more money than what they should have, and will ask you to either transfer the extra funds via Money Gram or even purchase iTunes cards.
Tips to protect yourself from scammers
- Never provide financial or personal details in response to unsolicited calls
- If you receive a suspicious phone call always ask for the name and employee ID of the person you are speaking to and whom they represent. In case of any doubts about the identity of a caller, contact the organisation directly using independently sourced details
- If you're not sure that the person on the other end of the phone is legitimate, then hang up and call the organisation by using their official contact details. Also let Bank Australia know
- Don't respond to missed calls that come from numbers you don't recognise
- If the call is unsolicited and the caller offers you additional benefits, hang up the phone. Remember if it sounds ‘too good to be true’ it probably is.
For more information on how to recognise a scam visit the Stay Smart Online website.