Image description: A black credit card with four raised dots on the left hand side is held in a person's hand.
If you’ve just joined us, or you’ve recently ordered a new Bank Australia Visa Debit, Credit and Platinum card, you’ll notice some changes.
We’ve introduced tactile indicators (or raised bumps) on the left hand side on the front face of all our cards, so that they can be identified and orientated into ATMs and EFTPOS machines.
There are six dots on our VISA Debit card, two dots on our VISA Credit card, and four dots on our Platinum Credit card, so customers who are blind or have low vision can distinguish between them.
Responsible banking is about providing banking that works for everybody in the community, and we’re at the beginning of our ongoing journey to improve accessibility in the way we do business.
Our Disability Action Plan was launched in December 2016. The plan is the Bank’s first public commitment to improve disability inclusion across four main areas:
- improving customer access to products, services and buildings
- increasing the recruitment and retention of people with a disability
- increasing awareness of inclusion and accessibility
- creating a positive community impact.
We’re working to make our branches and offices more accessible for our customers and staff, and we're incorporating digital accessibility into our online systems to make it easier for everyone to bank with us online. We're improving our recruitment processes to make them more accessible, and we've introduced a disability traineeship program to provide employment opportunities across our business.
If you’ve got a suggestion about improving accessibility at Bank Australia, we’d love to hear from you. Please get in touch with us at [email protected]