What would we do without our bank card(s)? Whether you’ve got the physical thing or it’s loaded into your phone or watch, we couldn’t live without them. Because who really has cash anymore?
But, card fraud does happen so it’s smart to take basic steps to protect yourself if you do use your physical or virtual card.
Memorise your PIN
Look, we love a good post it note. But please, please, please do not write your pin number on a post it note or anywhere else. Never tell anyone what it is. It’s also a good habit to change your PIN from time to time. It’s a basic rule but very important. You can do this inside the Bank Australia app. Report a lost or stolen card immediately
We can cancel your card and stop any further transactions being made as soon as you give us a call and let know it is lost or stolen. This will help ensure you are not held liable for any unauthorised transactions on your card.
Tell us about a lost or stolen card ASAP
We can cancel your card and stop any further transactions as soon as you give us a call and let know it is lost or stolen. This will help ensure you’re not held liable for any unauthorised transactions on your card.
Destroy old cards. And yes, that’s as dramatic as it sounds.
Make sure no one can try to use an old or unused card by cutting them into small pieces. Cut through the card numbers. Make sure you also remove any old cards off your phone, if you've been using a virtual card.
Check your monthly statement
Thieves can make a living by skimming small amounts from lots of people and hoping you won’t notice. If you find charges on your statement that aren’t yours or that you don’t recognise, let us know straight away.
Don’t let cards out of your sight
If you hand over your card to someone to pay for something, keep an eye on it. It only takes a moment for your personal details to be ‘skimmed’ from your card. This means the scammer can use your card details to buy things with your account and your money. Be alert to this happening even in places you trust.
Check online security
When using your card for online purchases, ensure the internet site you are dealing with has high-level security and data encryption to keep your card details safe. You can start making sure the website starts with https:// instead of http://. If you are not sure about the security of a website or merchant, don’t provide your personal or card details.
Use payWave for items under $100
Visa payWave is a secure method of payment for in-person transactions, it’s a great way to ensure the card never leaves your hands. Visa payWave cards only work when the card is in very close proximity to the card reader and the payWave terminal can only process one transaction at a time.
Our guarantee to you
We're committed to protecting your money. We actively monitor your cards for unusual transactions 24/7. Chip card technology for in-person transactions and Visa checkout for online transactions, provide an additional layer of security for you.
Read more about our security fraud awareness.
Here's some more websites to take a look at if you need more info on how to stay safe online: