Skip to main content

Bank Australia open to serve our customers: As an essential service our branches and contact centre remain open to serve our customers with their banking needs during the COVID-19 pandemic. Please use the 'find us' function to view your nearest branch's current operating hours. You can still get in touch with us by phone on 132 888 from 8:00am to 8:00pm, Monday to Friday and 9:00am to 2:00pm Saturday. It may take us longer to answer your call as more customers choose to call rather than come into a branch so thanks in advance for your patience and please take care of yourselves. View details


We’re here for you

We’re here to help during COVID-19. Please just get in touch if there’s anything we can do.

Take care of yourself, your family and your community. 


Self-serve banking helps everyone

Did you know that you can do most of your banking from home, 24/7 with no queues? This helps you and our staff stay safe.

Our self-serve banking options include:

If you do need to go into a branch, please stand 1.5m apart from other customers and our staff, wash your hands before entering, and cough and sneeze into your elbow. If you’re sick in any way, please wait until you’re well to visit a branch.

Set up self serve

Support for customers affected by COVID-19

Our team is here to support you during COVID-19. We know everyone has different circumstances, so we can tailor our help.

Personal customers

  • A deferral of home loan repayments for up to 3 months, with possible extensions up to 7 additional months
  • Debt consolidation to help with repayments 
  • Other assistance as needed

Find more customer support information   Loan repayment pause form

Business customers

Find more business support 

New products and rates

We’ve reduced new fixed rate home loans for 1, 2 and 3-year loans by 1.05%. This is for owner occupiers and investors with principal and interest repayment terms.

For more information please call us on 132 888.


Latest news

25 Mar 2020

20 Mar 2020

18 Mar 2020

Is my money safe with Bank Australia?

This is a challenging time for the economy and we know that can be unsettling. We assure you, your money is safe with us.

Bank Australia meets the same strict standards as all Australian banks, including being covered by the Financial Claims Scheme (the FCS, known as the deposit guarantee). The FCS provides protection to certain deposits in authorised deposit-taking institutions (ADIs) up to $250,000 AUD per account holder.

Read more on the FCS

Travel insurance advice


In response to the widespread travel restrictions in place, our travel insurance partner Allianz has developed FAQs. Please read these before calling us - they should answer most of your early questions.

Read Allianz's FAQs on travel insurance

Information you can trust

For the facts, go to:

  • ABC News, as Australia’s public broadcaster, for news updates