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Bank Australia open to serve our customers: As an essential service under the shutdowns announced, our branches and contact centres will remain open to serve our customers with their banking needs over the coming days and weeks. You can still get in touch with us by phone on 132 888 from 8am to 8pm, Monday to Friday. It may take us longer to answer your call as more customers choose to call rather than come into a branch so thanks in advance for your patience and please take care of yourselves. View details


We’re here for you

Banking is included as an essential service under the shutdowns announced by governments across Australia. This means our branches and Contact Centre are open, and all our digital and phone banking options are available.

More customers are calling us than usual, so there’s longer wait times. Please be patient and kind to our staff, we’re all doing our best during the pandemic.


Can you help us during COVID-19, by using self-serve?

So many of our customers are struggling under the pandemic – they’re losing their jobs, their small businesses are closed, and they need to talk to us urgently. By using self-serve for day-to-day banking, you help our branch and Contact Centre staff be available for our customers most in need. And for that help, we thank you.

Another benefit is that self-serve banking can be done from home, which reduces the COVID-19 risk for you and our staff. Self-serve is quick, available 24/7 and has no queues.

Our self-serve banking options include:

If you do need to go into a branch, please stand 1.5m apart from other customers and our staff, wash your hands before entering, and cough and sneeze into your elbow. If you’re sick in any way, please wait until you’re well to visit a branch.

Support for customers affected by COVID-19

Our team is here to support you during COVID-19. We know everyone has different circumstances, so we can tailor our help.

Personal customers

  • A deferral of home loan repayments for up to 3 months, with a possible 3 month extension
  • Debt consolidation to help with repayments 
  • Other assistance as needed

Loan repayment pause form 

For the next six months, we've automatically waived the monthly fee on Everyday Access accounts.

Business customers

Find more business support 

For the next six months, we've automatically waived the monthly fee on Commercial Access accounts.

New products and rates

We are now offering:

  • A new 12-month term deposit rate at 1.80%p.a. for interest paid at maturity or 1.70% for interest paid monthly for a limited time.
  • Reducing new fixed rate home loans by up to 1.05%p.a for 1, 2, and 3-year loans for owner occupiers and investors with Principal and Interest repayment terms.

More information to come.

Latest news

25 Mar 2020

20 Mar 2020

18 Mar 2020

Is my money safe with Bank Australia?

This is a challenging time for the economy and we know that can be unsettling. We assure you, your money is safe with us.

Bank Australia meets the same strict standards as all Australian banks, including being covered by the Financial Claims Scheme (the FCS, known as the deposit guarantee). The FCS provides protection to certain deposits in authorised deposit-taking institutions (ADIs) up to $250,000 AUD per account holder.

Read more on the FCS

Travel insurance advice


In response to the widespread travel restrictions in place, our travel insurance partner Allianz has developed FAQs. Please read these before calling us - they should answer most of your early questions.

Read Allianz's FAQs on travel insurance

Information you can trust

For the facts, go to:

  • ABC News, as Australia’s public broadcaster, for news updates