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Customer alert update: Due to a technical issue monthly interest payments have not been paid to Bonus Saver and mySaver accounts. The problem has been identified and the bonus interest payments issue will be resolved overnight (1 June 2020). We will pay bonus interest at the previous interest rates (1.34%p.a. for Bonus Saver or 1.54% for mySaver + 0.01%p.a. base rate) effective to 31 May 2020 to all eligible account holders. The new interest rates announced on 28 May 2020 will now apply from 1 June 2020. The interest payment for May will now appear on your June statement, and in Internet Banking and the App. Again, we are very sorry for the delay in paying your interest and any inconvenience caused. View details


We’re here for you

We’re here to help during COVID-19. Please just get in touch if there’s anything we can do.

Take care of yourself, your family and your community. 


Self-serve banking helps everyone

Did you know that you can do most of your banking from home, 24/7 with no queues? This helps you and our staff stay safe.

Our self-serve banking options include:

If you do need to go into a branch, please stand 1.5m apart from other customers and our staff, wash your hands before entering, and cough and sneeze into your elbow. If you’re sick in any way, please wait until you’re well to visit a branch.

Set up self serve

Support for customers affected by COVID-19

Our team is here to support you during COVID-19. We know everyone has different circumstances, so we can tailor our help.

Personal customers

  • We've waived the $5 monthly account fee on Everyday Access accounts until September 2020
  • A deferral of home loan repayments for up to 3 months, with a possible 3 month extension
  • Debt consolidation to help with repayments 
  • Other assistance as needed

Find more customer support informaton   Loan repayment pause form

Business customers

  • We've waived the $8 monthly account fee on Commercial Access accounts until September 2020
  • Up to 6 month loan repayment deferrals for small business customers
  • Reduce most variable business loan rates by 0.25%p.a for existing commercial customers

Find more business support 

New products and rates

We’ve reduced new fixed rate home loans for 1, 2 and 3-year loans by 1.05%. This is for owner occupiers and investors with principal and interest repayment terms.

For more information please call us on 132 888.


Latest news

25 Mar 2020

20 Mar 2020

18 Mar 2020

Is my money safe with Bank Australia?

This is a challenging time for the economy and we know that can be unsettling. We assure you, your money is safe with us.

Bank Australia meets the same strict standards as all Australian banks, including being covered by the Financial Claims Scheme (the FCS, known as the deposit guarantee). The FCS provides protection to certain deposits in authorised deposit-taking institutions (ADIs) up to $250,000 AUD per account holder.

Read more on the FCS

Travel insurance advice


In response to the widespread travel restrictions in place, our travel insurance partner Allianz has developed FAQs. Please read these before calling us - they should answer most of your early questions.

Read Allianz's FAQs on travel insurance

Information you can trust

For the facts, go to:

  • ABC News, as Australia’s public broadcaster, for news updates