We’re here for you
We’re here to help during COVID-19. Please just get in touch if there’s anything we can do.
Take care of yourself, your family and your community.
Self-serve banking helps everyone
Did you know that you can do most of your banking from home, 24/7 with no queues? This helps you and our staff stay safe.
Our self-serve banking options include:
If you do need to go into a branch, please stand 1.5m apart from other customers and our staff, wash your hands before entering, and cough and sneeze into your elbow. If you’re sick in any way, please wait until you’re well to visit a branch.
Support for customers affected by COVID-19
Our team is here to support you during COVID-19. We know everyone has different circumstances, so we can tailor our help.
- We've waived the $5 monthly account fee on Everyday Access accounts until September 2020
- A deferral of home loan repayments for up to 3 months, with a possible 3 month extension
- Debt consolidation to help with repayments
- Other assistance as needed
- We've waived the $8 monthly account fee on Commercial Access accounts until September 2020
- Up to 6 month loan repayment deferrals for small business customers
- Reduce most variable business loan rates by 0.25%p.a for existing commercial customers
New products and rates
We’ve reduced new fixed rate home loans for 1, 2 and 3-year loans by 1.05%. This is for owner occupiers and investors with principal and interest repayment terms.
For more information please call us on 132 888.
Is my money safe with Bank Australia?
This is a challenging time for the economy and we know that can be unsettling. We assure you, your money is safe with us.
Bank Australia meets the same strict standards as all Australian banks, including being covered by the Financial Claims Scheme (the FCS, known as the deposit guarantee). The FCS provides protection to certain deposits in authorised deposit-taking institutions (ADIs) up to $250,000 AUD per account holder.
Travel insurance advice
In response to the widespread travel restrictions in place, our travel insurance partner Allianz has developed FAQs. Please read these before calling us - they should answer most of your early questions.
Information you can trust
For the facts, go to:
- Australia Government Department of Health for the current Australian situation
- World Health Organization (WHO) for global health updates and information
- Sign up for WHO's WhatsApp alerts for updates and interactive facts
- ABC News, as Australia’s public broadcaster, for news updates