We’re here for you
We’re here to help during COVID-19. Please just get in touch if there’s anything we can do.
Take care of yourself, your family and your community.
Self-serve banking helps everyone
Did you know that you can do most of your banking from home, 24/7 with no queues? This helps you and our staff stay safe.
Our self-serve banking options include:
- Our App, for Apple and Android
- Internet Banking
- Telephone Banking
If you do need to go into a branch, please stand 1.5m apart from other customers and our staff, wash your hands before entering, and cough and sneeze into your elbow. If you’re sick in any way, please wait until you’re well to visit a branch.
Set up self serve
Support for customers affected by COVID-19
Our team is here to support you during COVID-19. We know everyone has different circumstances, so we can tailor our help.
Personal customers
- extending your loan term and therefore reducing your payments
- change from principal and interest repayments to interest only
- debt consolidation
- discussing additional hardship options
Find more customer support information Loan support options form
Business customers
- extending your loan term and therefore reducing your repayments
- change from principal and interest repayments to interest only
- debt consolidation
- discussing additional hardship options
- discussing government support options such as Job Keeper, the SME Loan Guarantee Scheme, Government Grants or Australian Tax Office rebates
Government support
The Australian Government is providing support to individuals and families, including income and payment support, access to Superannuation and more.
National Debt Helpline
The National Debt Helpline offers free financial counselling. Call them on 1800 007 007 (Monday to Friday 9.30am–4.30pm) or check their website.
Non-banking support
COVID-19 impacts us all differently. Here’s a list of legal advice, emergency relief, mental health, family violence, seniors, disability support and LGBTQ services.
COVID-19 scam awareness
There has been a significant increase in Australian's being targeted with COVID-19 related scams. Here are some key COVID-19 scams that you should be aware of.
Is my money safe with Bank Australia?
This is a challenging time for the economy and we know that can be unsettling. We assure you, your money is safe with us.
Bank Australia meets the same strict standards as all Australian banks, including being covered by the Financial Claims Scheme (the FCS, known as the deposit guarantee). The FCS provides protection to certain deposits in authorised deposit-taking institutions (ADIs) up to $250,000 AUD per account holder.
Travel insurance advice
In response to the widespread travel restrictions in place, our travel insurance partner Allianz has developed FAQs. Please read these before calling us - they should answer most of your early questions.
Information you can trust
For the facts, go to:
- Australia Government Department of Health for the current Australian situation
- World Health Organization (WHO) for global health updates and information
- Sign up for WHO's WhatsApp alerts for updates and interactive facts
- ABC News, as Australia’s public broadcaster, for news updates
Enquire
Send us an email and a customer service specialist will get back to you.
Visit in-person
Locate your branch to see current operating hours.
Call us
We're available 8am-8pm, Mon to Fri, and 9am-2pm, Sat.
