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Bushfire assistance: Bank Australia is concerned for the safety and wellbeing of the people and communities affected by the bushfire crisis currently affecting many areas of Australia. Customers who need help can call us on 132 888 Monday to Friday 8am-8pm and Saturday 9am-2pm (AEDST). If you are insured by Allianz Insurance, support is available to customers 24/7 by calling 1300 555 030. View details



We’re committed to helping create a more inclusive society for people living with a disability.

We’re improving inclusion and accessibility for our customers and staff through the way we design our products, services and buildings; by increasing employment opportunities for people with a disability; and by creating a positive community impact through customer grants and lending to specialist disability housing.

We’re working with inclusive design partner, Design for Dignity, on all new branch designs and refits, ensuring all customers are able to access our premises, products and services in a safe, equitable, and dignified way. 

We’re supporting housing for Australians who have a disability though the Specialist Disability Accommodation Alliance.

We’re supporting the social inclusion of people with high and complex support needs through the Local Inclusive Fitness for Everyone (LIFE) project in Moe, regional Victoria.

Our website accessibility

Bank Australia’s website satisfies the requirements for a AA – Intermediate rating for accessibility under the WCAG 2.0 guidelines. If you need an accessibility tool to view our website, please download the eSSENTIAL Accessibility browser.

See more accessibility information for customers.