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Branch closure - Sydney, New South Wales and Melbourne CBD, Victoria. Following the Government’s announcement of stay-at-home restrictions, we've decided to temporarily close our Sydney CBD branch and Melbourne CBD branch. We’ve made this decision to limit the potential risks to our customers and staff and to support the efforts to limit the spread of COVID-19 in the areas under stay-at-home restrictions. While the branches are closed, we’ll be able to help you over the phone on 132 888 Monday to Friday 8am-8pm and Saturday 9am – 2pm AEST. View details

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What should I do if I think my credit score has been affected by fraud?

If you’ve been the victim of fraud or identity theft, you can ask credit reporting agencies not to use the information they hold on you by getting in touch with them directly. The three main Australian reporting agencies are Equifax (formerly known as Veda), illion (formerly known as Dun & Bradstreet) and Experian.