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Planned Outage: Sunday 19 September, 2.30am to 8.30am AEST. This outage will affect internet banking, the app, telephone banking, loan applications and new customers wanting to sign up. Call us on 132 888 for any questions, we're here 'til 8pm AEST Friday or between 9am and 2pm AEST Saturday. View details

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What should I do if I think my credit score has been affected by fraud?

If you’ve been the victim of fraud or identity theft, you can ask credit reporting agencies not to use the information they hold on you by getting in touch with them directly. The three main Australian reporting agencies are Equifax (formerly known as Veda), illion (formerly known as Dun & Bradstreet) and Experian.