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Planned Outage: Sunday 19 September, 2.30am to 8.30am AEST. This outage will affect internet banking, the app, telephone banking, loan applications and new customers wanting to sign up. Call us on 132 888 for any questions, we're here 'til 8pm AEST Friday or between 9am and 2pm AEST Saturday. View details

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Why didn’t I get a digital card instantly?

If you ordered a credit card for the first time, it will be sent inactive and locked for your security. Once you activate and unlock your new credit card, you will then have access to digital cards until you decide to cancel that account.

Only new and replacement cards ordered via our digital platforms (online sign up form, the App and Internet Banking) will be ready for immediate use.