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PLANNED OUTAGE on Saturday 24 July to Sunday 25 July: 21:00pm - 08:00am AEST. New customers who want to sign up online will be unable to. We're very sorry for any inconvenience caused. Call us on 132 888 'til 8:00pm AEST Friday and between 9am-2pm AEDT on Saturday if you have any questions or need a hand. View details

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If I have been scammed or tricked – why do I need to contact the merchant first?

If you have willingly provided your card details to someone for a transaction (even if you may have been scammed or tricked into doing so), Visa require the cardholder to attempt to resolve the matter with the merchant directly before we can dispute the transaction through the Visa network.