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Branch closure - Sydney, New South Wales and Melbourne CBD, Victoria. Following the Government’s announcement of stay-at-home restrictions, we've decided to temporarily close our Sydney CBD branch and Melbourne CBD branch. We’ve made this decision to limit the potential risks to our customers and staff and to support the efforts to limit the spread of COVID-19 in the areas under stay-at-home restrictions. While the branches are closed, we’ll be able to help you over the phone on 132 888 Monday to Friday 8am-8pm and Saturday 9am – 2pm AEST. View details

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How does Visa Secure work?

As a Visa cardholder you’re automatically enrolled with Visa Secure.

When you make an online purchase that we think is high risk, you will be prompted to enter a one-time password that is sent your mobile phone number that you have provided to Bank Australia. This is so we can be sure your card isn’t being used without your permission. You will have three opportunities to enter this password. You should ensure that your mobile phone number (and all contact details) are correct so that you do not encounter any difficulties.