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Branch closure - Sydney, New South Wales and Melbourne CBD, Victoria. Following the Government’s announcement of stay-at-home restrictions, we've decided to temporarily close our Sydney CBD branch and Melbourne CBD branch. We’ve made this decision to limit the potential risks to our customers and staff and to support the efforts to limit the spread of COVID-19 in the areas under stay-at-home restrictions. While the branches are closed, we’ll be able to help you over the phone on 132 888 Monday to Friday 8am-8pm and Saturday 9am – 2pm AEST. View details

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What happens to existing transactions to and from the deceased's accounts?

Once notified of the death of a customer our Deceased Estate team will forward a letter to the executor of the estate outlining the steps necessary to finalise the accounts. The letter will make note of any direct credits and/or debits currently active on the solely held accounts that will need to be redirected or cancelled by contacting the supplier.

While direct credits made to the account will continue to be accepted, direct debits will be rejected. We recommend that the suppliers are contacted as soon as possible to avoid any lapse in payments. Jointly held accounts will remain unchanged allowing both direct credits and debits to continue uninterrupted, however some suppliers may need to contacted to update the account details. Any suppliers that need to update details will be noted on the letter received by the joint holder.