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Planned Outage: Sunday 19 September, 2.30am to 8.30am AEST. This outage will affect internet banking, the app, telephone banking, loan applications and new customers wanting to sign up. Call us on 132 888 for any questions, we're here 'til 8pm AEST Friday or between 9am and 2pm AEST Saturday. View details

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What happens to existing transactions to and from the deceased's accounts?

Once notified of the death of a customer our Deceased Estate team will forward a letter to the executor of the estate outlining the steps necessary to finalise the accounts. The letter will make note of any direct credits and/or debits currently active on the solely held accounts that will need to be redirected or cancelled by contacting the supplier.

While direct credits made to the account will continue to be accepted, direct debits will be rejected. We recommend that the suppliers are contacted as soon as possible to avoid any lapse in payments. Jointly held accounts will remain unchanged allowing both direct credits and debits to continue uninterrupted, however some suppliers may need to contacted to update the account details. Any suppliers that need to update details will be noted on the letter received by the joint holder.