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Branch closure - Sydney, New South Wales and Melbourne CBD, Victoria. Following the Government’s announcement of stay-at-home restrictions, we've decided to temporarily close our Sydney CBD branch and Melbourne CBD branch. We’ve made this decision to limit the potential risks to our customers and staff and to support the efforts to limit the spread of COVID-19 in the areas under stay-at-home restrictions. While the branches are closed, we’ll be able to help you over the phone on 132 888 Monday to Friday 8am-8pm and Saturday 9am – 2pm AEST. View details

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Why can't you see the buttons or images in internet banking?

The likely cause is your browser is set to ignore colours and fonts of web pages.

The solution is to follow the instructions below. If your browser version does not appear, use your browser's help guide to locate the relevant information.

Internet Explorer 9.0+

Select the ‘Tools’ option from the menu bar at the top of the screen.

Select ‘Internet options’.

Select the ‘General’ tab.

Click on the ‘Accessibility’ button in the bottom right hand corner.

In the ‘Formatting’ section, make sure the three boxes are not ticked.

Click ‘OK’ to accept all changes.

Firefox 7.0+

Go to ‘Tools’.

Select ‘Options’.

Select ‘Content’ tab.

Make sure that ‘Load images automatically’ and ‘Enable JavaScript’ are both checked.

Safari 5

From the Safari menu bar, click ‘Safari’.

Select ‘Preferences’ then select the ‘Appearance’ tab.

Make sure ‘Display images when the page opens’ is selected.

If that box was already selected, try emptying the Safari cache. From your Safari menu bar, click ‘Safari’ and then ‘Empty cache’.

Google Chrome 10

Click the wrench icon on the browser toolbar.

Select ‘Settings’.

Click ‘Show advanced settings’.

In the ‘Privacy’ section, click ‘Content settings’ button.

  1. Cookies: Make sure ‘Allow local data to be set’ is ticked.
  2. Images: Tick ‘Show images’.
  3. JavaScript: Allow all sites to run JavaScript.

If you need more help, please send us an email or call us on 132 888.