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Planned Outage: Sunday 19 September, 2.30am to 8.30am AEST. This outage will affect internet banking, the app, telephone banking, loan applications and new customers wanting to sign up. Call us on 132 888 for any questions, we're here 'til 8pm AEST Friday or between 9am and 2pm AEST Saturday. View details

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Why can't you see the buttons or images in internet banking?

The likely cause is your browser is set to ignore colours and fonts of web pages.

The solution is to follow the instructions below. If your browser version does not appear, use your browser's help guide to locate the relevant information.

Internet Explorer 9.0+

Select the ‘Tools’ option from the menu bar at the top of the screen.

Select ‘Internet options’.

Select the ‘General’ tab.

Click on the ‘Accessibility’ button in the bottom right hand corner.

In the ‘Formatting’ section, make sure the three boxes are not ticked.

Click ‘OK’ to accept all changes.

Firefox 7.0+

Go to ‘Tools’.

Select ‘Options’.

Select ‘Content’ tab.

Make sure that ‘Load images automatically’ and ‘Enable JavaScript’ are both checked.

Safari 5

From the Safari menu bar, click ‘Safari’.

Select ‘Preferences’ then select the ‘Appearance’ tab.

Make sure ‘Display images when the page opens’ is selected.

If that box was already selected, try emptying the Safari cache. From your Safari menu bar, click ‘Safari’ and then ‘Empty cache’.

Google Chrome 10

Click the wrench icon on the browser toolbar.

Select ‘Settings’.

Click ‘Show advanced settings’.

In the ‘Privacy’ section, click ‘Content settings’ button.

  1. Cookies: Make sure ‘Allow local data to be set’ is ticked.
  2. Images: Tick ‘Show images’.
  3. JavaScript: Allow all sites to run JavaScript.

If you need more help, please send us an email or call us on 132 888.