Skip to main content

Planned Outage: Sunday 19 September, 2.30am to 8.30am AEST. This outage will affect internet banking, the app, telephone banking, loan applications and new customers wanting to sign up. Call us on 132 888 for any questions, we're here 'til 8pm AEST Friday or between 9am and 2pm AEST Saturday. View details

×

Why does my digital wallet still work while my card is locked?

Unless you manually disable the Card Control "Digital Wallets", they will remain active even when you apply a Temporary Card Lock.

This is to allow people who have misplaced their card continued access to their money via Apple Pay, Google Pay, Samsung Pay, Fitbit Pay and Garmin Pay, while minimising the risk of your misplaced physical card being used without your permission.