Use your discretion when sharing information online and never share passwords or security codes with anyone. Fraudsters can use your personal information to verify themselves and make unauthorised changes to your accounts.
- create a unique password for every shopping account, bank account, credit card account, and email account you have. This makes it tougher for a thief to steal your personal information
- memorise then destroy any notification you are sent containing a PIN or access code (including passwords and usernames)
- regularly update your passwords
- avoid using the same password for multiple web sites
- notify Bank Australia immediately if your codes have become known to someone else
- make sure no-one sees you enter your PIN or password or over hears you give a passcode over the phone
- never select a password that’s easily identified with you, such as your name, date of birth or telephone number
- never disclose your PIN to anyone else, even if asked by family, friends, police or Bank Australia staff
- do not provide details via open email or via a link in an email. Contact the merchant or company (including Bank Australia) directly if you are unsure
- do not record details of your PIN or access codes on a handheld device or computer
- do not use ‘auto-complete’ for passwords. Using ‘auto-complete’ is a security risk because other people can access your Internet banking from the computer you used if you leave it unattended. To disable ‘auto-complete’, please refer to your browser’s help function
How do you avoid certain types of passwords?
Never use these passwords:
- your date of birth (in any format)
- your name (or part of)
- common passwords, such as ‘passwor’d, ‘Password’ or ‘[email protected]’
- your spouse’s or children’s dates of birth
- your children’s names
- your pets’ names.