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Branch closure - Sydney, New South Wales and Melbourne CBD, Victoria. Following the Government’s announcement of stay-at-home restrictions, we've decided to temporarily close our Sydney CBD branch and Melbourne CBD branch. We’ve made this decision to limit the potential risks to our customers and staff and to support the efforts to limit the spread of COVID-19 in the areas under stay-at-home restrictions. While the branches are closed, we’ll be able to help you over the phone on 132 888 Monday to Friday 8am-8pm and Saturday 9am – 2pm AEST. View details


What do you do if you've lost your phone and have card configured in Tap & Pay?

If your card has been stolen or lost, please report it immediately to minimise the risk of unauthorised use.

Please contact us on 132 888 from within Australia or +61 3 9854 4666 from overseas. If you are calling outside of business hours please listen to our after hours message for directions.

Replacement card:

You will need to visit a branch or call 132 888 to order a new card. Once you've placed your order, please allow up to five (5) business days for your new card to arrive if you are located within Australia.

If you are overseas, VISA International can organise a replacement card, however, it will cost US$175 and will not be issued with a PIN.