Skip to main content

Planned Outage: Sunday 19 September, 2.30am to 8.30am AEST. This outage will affect internet banking, the app, telephone banking, loan applications and new customers wanting to sign up. Call us on 132 888 for any questions, we're here 'til 8pm AEST Friday or between 9am and 2pm AEST Saturday. View details

×

What do you do if you've lost your phone and have card configured in Tap & Pay?

If your card has been stolen or lost, please report it immediately to minimise the risk of unauthorised use.

Please contact us on 132 888 from within Australia or +61 3 9854 4666 from overseas. If you are calling outside of business hours please listen to our after hours message for directions.

Replacement card:

You will need to visit a branch or call 132 888 to order a new card. Once you've placed your order, please allow up to five (5) business days for your new card to arrive if you are located within Australia.

If you are overseas, VISA International can organise a replacement card, however, it will cost US$175 and will not be issued with a PIN.