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Branch closure - Sydney, New South Wales and Melbourne CBD, Victoria. Following the Government’s announcement of stay-at-home restrictions, we've decided to temporarily close our Sydney CBD branch and Melbourne CBD branch. We’ve made this decision to limit the potential risks to our customers and staff and to support the efforts to limit the spread of COVID-19 in the areas under stay-at-home restrictions. While the branches are closed, we’ll be able to help you over the phone on 132 888 Monday to Friday 8am-8pm and Saturday 9am – 2pm AEST. View details

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Who do you call if you have a problem?

Contact your mobile service phone provider if you have a:

  • problem with your mobile phone
  • technical query about your handset
  • question about your data costs or your mobile phone bill.

Contact us on 132 888, 8.00 am to 8.00 pm EDT, weekdays if you have a:

  • question about your accounts
  • question about smartphone or internet banking.