Skip to main content

PLANNED OUTAGE on Saturday 24 July to Sunday 25 July: 21:00pm - 08:00am AEST. New customers who want to sign up online will be unable to. We're very sorry for any inconvenience caused. Call us on 132 888 'til 8:00pm AEST Friday and between 9am-2pm AEDT on Saturday if you have any questions or need a hand. View details


Divorce and Separation

In the wake of a divorce or separation, there are a few things you can take care of to help ensure your financial security from the outset. 

Those things include opening your own accounts; closing any joint accounts: taking stock of any joint loans; creating a new budget; updating your super, insurances and will; dealing with any utilities or other bills; changing any of your personal passwords; and seeking legal advice if necessary. 

As well as offering support over the phone or in-person at one of our branches, customers who may be having trouble meeting loan or credit card payments during the process of divorce and separation can talk to our team about hardship support.  

Contact us

Bank Australia can provide levels of assistance to support our customers through the financial impact of divorce and separation. 

Every customers situation is unique, we can help put a plan in place to support you over the phone or in-person at one of our branches. Find our contact details here

How our joint accounts and products work

Our joint accounts allow both account holders to access money without the permission of the other person. If you ask us, we can make the account ‘both to sign’ meaning money can only be withdrawn or transferred by the agreement of both account holders.

One person can ask to make an account ‘both to sign’ and this cannot be changed without the agreement of both account holders.

Setting up safe banking

We can help you set up your own safe accounts and update your details so your accounts only belong to you. 

We can update your accounts so all your statements and bank information gets sent to a safe address or email address. 

We can help you update your passwords and account security so only you have access to it. 

If you're in financial difficulty

If you’re having trouble meeting loan or credit card payments, talk to our team about hardship support. We may be able to  

  • extend the loan period
  • reduce your repayments,
  • postpone the due date for payment for a specified period,
  • provide an interest rate reduction,
  • provide support just for you, even if you have a joint loan
Support services available

There are a range of services available to provide support, guidance and advice during this difficult time. 

  • Family Relationship Advice Line | 1800 050 321
    A national, free, confidential telephone service providing information and advice on family relationship issues and parenting arrangements after separation. Open to any family member (parents, grandparents, children, young people and other family members or friends). 
    Available 8.00am - 8.00pm weekdays and 10.00am - 4.00pm Saturdays.  

  • Mensline | 1300 78 99 78
    A national, free, confidential telephone service for men. For men with family and relationship concerns. Counsellors specialise in family and relationship issues, including relationship breakdown, separation and divorce, parenting, family violence, suicide prevention and emotional well-being. 
    Available 24/7 via phone. Online chat is also available. 

  • Centrelink | Crisis support line 132 850
    Provides social security payments, social work counselling and referrals to other services. May provide crisis payments for people in severe financial hardship, victims of family violence or other extreme circumstance who have left their home and cannot return. 
    Available 8.00am - 5.00pm Weekdays. 

  • 1800RESPECT | Phone: 1800 737 732
    A national free, confidential family violence and sexual assault support service that operates 24 hours 7 days a week. Trained counsellors are available to listen and support you for what feels right for you and your situation and help refer you to local support. 
    Available via phone 24/7. A free confidential online chat service is also available.

  • Women's Legal Service Australia
    Directs women to local legal services that specialise in women's legal issues eg. family law, family violence matters and general legal issues. 

  • Legal Aid
    Directs clients to the Legal Aid Service in their state or territory that can provide information on family law, family violence intervention orders and civil/credit and debt matters. 

  • Community Legal Centres (CLC)
    Directs clients to the Community Legal Centre in their area that can provide advice on intervention orders, family law, credit and debt/financial counselling and other generalist civil law advice. 

  • Men's Referral Service (No to violence) | Phone: 1300 766 491 
    A free, confidential support service for men taking responsibility for their violent behaviour. 
    Available 24/7 Tasmania, New South Wales, and 8am-9pm weekdays & 9am-6pm weekends in other states. 
    A free confidential online web chat is also available 8am-9pm weekdays. 
  • Financial Counselling - National Debt Help | Phone: 1800 007 007
    A national free, confidential financial counselling, information, support and advocacy service for customers in financial difficulty or hardship. 
    Available 9.30am - 4.30pm weekdays. 

  • Mob Strong Debt Help | Phone: 1800 808 488
    Free, national legal advice service for Aboriginal and Torres Strait Islander peoples from anywhere in Australia about money and debt.
    Available 9.30 - 4.30pm weekdays.  

Get in touch


Send us an email

Call 132 888

Talk to a specialist