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Planned Maintenance: On Sunday 8 December, we will have a planned outage from 3.30am to 8am (AEDT).The outage will affect internet banking, our app, phone banking and people who want to apply for a Bank Australia account or home loan. View details

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Dealing with the loss of a job

Losing a job can affect you in a number of ways – and not always purely financial. It’s important to look after your physical and mental health during this time and ask for help – from family, friends, and related organisations – if you need it.

Losing a job is something a lot of people experience in life, and there are resources available to help you through it.

What to do next

Bank Australia can provide levels of assistance to support our customers through the financial impact of a job loss. 

As well as offering support over the phone or in-person at one of our branches, customers who may be having trouble meeting loan or credit card payments can talk to our team about hardship support.  

The team may be able to provide support by lowering any contracted repayments you have with us and extending the terms of your loan, or applying a short repayment break until you get back on top of things. As well as contacting us, we also recommend seeking independent advice as soon as possible. 

Support services available

There are a range of services available to provide support, guidance and advice during this difficult time. 

  • ASIC Money Smart - Losing your job

  • Financial Counselling - National Debt Help | Phone: 1800 007 007
    A national free, confidential financial counselling, information, support and advocacy service for customers in financial difficulty or hardship. 
    Available 9.30am - 4.30pm weekdays. 

  • Mob Strong Debt Help | Phone: 1800 808 488
    Free, national legal advice service for Aboriginal and Torres Strait Islander peoples from anywhere in Australia about money and debt.
    Available 9.30 - 4.30pm weekdays.  

  • Rural Financial Counselling Service | Phone: 1800 686 175 
    A free financial service for farmers, producers, harvestors and related small business owners that are experiencing financial difficulty. This service provides impartial finanacial information, options, decision support and referral service. 

  • Insurance Law Service | Phone: 1300 663 464
    Advice and advocacy on insurance issues for consumers in financial stress. 
    Available 9.30am - 4.30pm weekdays. 

  • Australian Financial Claims Authority | Phone: 1800 931 678
    National complaints handling service that independently assists consumers and small businesses to make and resolve complaints about financial firms. 
    Available 9am - 5pm weekdays. 

Get in touch

Call 132 888

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