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Bank Australia open to serve our customers: As an essential service under the shutdowns announced, our branches and contact centres will remain open to serve our customers with their banking needs over the coming days and weeks. All branches will be operating from 10:00am to 3:00pm, Monday to Friday until further notice. You can still get in touch with us by phone on 132 888 from 8:00am to 8:00pm, Monday to Friday and 9:00am to 2:00pm Saturday. It may take us longer to answer your call as more customers choose to call rather than come into a branch so thanks in advance for your patience and please take care of yourselves. View details

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Bank Australia App

Don't have the Bank Australia app? Download it now.

  

 

Everyday banking
  • Share your account details with the tap of a finger
  • Set up and manage Round UP. Have your card purchases round up to the nearest dollar, with the additional amount transferred to your nominated account.
  • Provide your Tax File Number or Foreign Tax Residency information
  • View how much money you have, how much you owe, and your net position across all accounts
  • Use 3D touch to access shortcuts to transfer, pay someone, manage cards or view accounts
  • Add a quick balance widget to your phone so you can check your account balance without logging into the app. Once setup, you can ask Siri for an account balance update
  • Customise the length of time before you’re auto-logged out of the app
  • View your session history
  • App details – view important information about your app and device
  • Travel notifications – let us know when you’re heading overseas so we can keep an eye out for when something’s not right
  • View and manage eStatements
  • Create alerts based on your credit/debit card activity
  • Receive alerts when your loan is due or overdue, and when your account is overdrawn
  • View product pages within the app
  • Set up account alerts for payments or balance thresholds
  • Access calculators to help you better manage your finances
  • Locate and get directions to your nearest branch
Card management
  • Digital cards - your Visa debit/credit card information is now securely available in Cards. You can now cancel and reorder cards from within the app. When you do this, you will get an instant digital version of your card. Add it to Apple PaySamsung Pay or Google Pay and start spending straight away. No need to wait for your physical card to arrive
  • Card Controls – manage your credit/debit card features, such as payWave, reduce your credit card limit or cancel your credit card, lock your card temporarily
  • Report a lost or stolen card, activate a card or change your card’s PIN
Payments
  • Look Who’s Charging – a quick and easy way to see who has charged your card
  • Check your balance and get a quick balance
  • Transfer funds, including fast payments with Osko
  • Create and maintain your PayID
  • Transfer funds
  • Pay your bills
  • Make international transfers
  • Add new payees
A few things to remember
  • Don’t keep your customer number and PIN with your mobile device
  • Make sure you log out when you’re done
  • The app will automatically log out after five minutes of no activity
  • Get in touch with Bank Australia immediately if you’ve lost your mobile device or feel that someone may know your login details
  • You must be registered for internet banking to have access to the app

The fine print

Smartphone banking is not a stand-alone product. It is a special and additional feature of internet banking. Our internet banking terms and conditions also apply to smartphone banking and can be accessed at our web site under "disclosures" as part of our general terms and conditions.

The first use of these services by you or any person authorised by you will be deemed acceptance of these terms and conditions.

These terms and conditions operate in conjunction with any terms and conditions which apply to any accounts nominated by you to be accessed by use of this service.

In providing you with this service, Bank Australia warrants that it will comply with the ePayments Code and the Mutual Banking Code of Practice.

Not all mobile devices may be capable of accessing and using smartphone banking. You are responsible for using, having or obtaining a compatible mobile device in connection with any use of the service.

Tap & Pay allows you to use your compatible Android smartphone phone to make Visa PayWave purchases up to $100 or other limit as set by the merchant. Tap & Pay is available for compatible NFC enabled phones running Android 4.0 or above. 

We do not charge a licence fee for the smartphone banking application, however you may incur data charges from your mobile network provider for downloading the application onto your mobile service. Check with your relevant service provider for more details.

To enjoy smartphone banking you must download our iPhone Application to an iPad or iPhone or our Android Application to an Android device. iPhone and iPad are trademarks of Apple Inc. registered in the U.S. and other countries. Android is a trademark of Google Inc.

 

Privacy

Bank Australia cares about your privacy. It is important to us that you know how we collect, use, and disclose your personal information.

Our privacy policy includes information about what we do with your personal information. It also tells you what you can do if you have a problem with how we look after your information.