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Bushfire Assistance: Bank Australia is concerned for the safety and wellbeing of the people and communities affected by the bushfires currently burning across areas of Australia. We encourage any Bank Australia customer affected by the bushfires to get in touch to discuss their situation and the assistance we can provide. Customers who need help can call us on 132 888 Monday to Friday 8am-8pm and Saturday 9am-2pm (AEDST). View details


Outline This Privacy Notification sets out:

  • why we collect and use your information
  • how we collect and use your information
  • what happens if you do not wish to provide us with information
  • when we can disclose certain information to a credit reporting body
  • how a credit reporting body may use your information • whether we provide your information to other entities
  • information about our Privacy and Credit Reporting Policy
  • whether we disclose your information overseas and if so, where
  • how you can contact us.
Collection & use of your information

We collect and use your information to:

  • provide you with customer benefits, financial services and products or information about those benefits, services and products
  • provide you with information about financial services and products from 3rd parties we have arrangements with
  • conduct market or customer satisfaction research
  • establish your eligibility for a loan
  • establish your capacity to repay a loan. The law also requires us to collect and hold your information:
  • for our register of members under the Corporations Act
  • to verify your identity under the AML/CTF Act
  • to assess your capacity to pay a loan under the National Consumer Credit Protection Act.
How we collect your information

We will collect information about:

  • you and your financial position from you directly
  • your credit history from a credit reporting agency.
What if you do not wish to provide us with information?

If you do not give us the information we require, we may not be able to provide you with the financial service or product you have applied for.

Providing your information to credit reporting bodies

The credit reporting bodies we disclose information to, are Equifax and Experian.

If you do not make your repayments when they fall due or commit a serious credit infringement, we may be able to disclose this to Equifax and Experian. Any information we provide to these bodies may be included in reports provided to credit providers to help them to assess your creditworthiness.

You can ask Equifax and Experian not to use your information for pre-screening of direct marketing by a credit provider. You can also ask them not to use or disclose your information if you reasonably believe that you have been or are likely to be a victim of fraud.

Equifax’s policy on the management of information is available at You can contact Equifax by:

Phone: 13 83 32

Mail: PO Box 964, North Sydney, NSW 2059.

Experian’s policy on the management of information is available at You can contact Experian by:

Phone: 1300 783 684

Mail: GPO Box 1969, North Sydney, NSW 2060

Providing your information to other entities

We disclose your information to other entities. We only disclose your information as needed and as required by law.

We can disclose your information to:

  • entities that verify identity
  • lawyers, conveyancers, accountants, brokers and agents who represent you
  • contractors for statement printing and mail out, card and cheque production, market research or direct marketing
  • affiliated product and service suppliers to provide information to you about their services and products
  • credit reporting bodies and other financial institutions that have previously lent to you • persons you use as referees
  • for property loans – property valuers and insurers
  • mortgage documentation service
  • trustee and manager of securitised loan programs
  • any proposed guarantor of a loan
  • debt collection agencies, lawyers, process servers.

We will also disclose your information to law enforcement and government agencies as required by law.

Our privacy and credit reporting policy

Our Privacy and Credit Reporting Policy is available at The Policy contains information about:

  • how we manage your credit related personal information
  • how you can access your information
  • how you can seek correction of your information
  • how you make a complaint and how we will deal with it
  • in what overseas countries we are likely to disclose your information.
Disclosure to overseas recipients

We do not currently disclose your information to overseas recipients.

Last updated January 2018. 

Lenders mortgage insurance (LMI) privacy notification

How to contact us

Email: [email protected]

Phone: 132 888 (8am to 8pm, Monday – Friday; 9am - 2pm Saturday AEDST)

Mail: Private Bag 12, Kew 3101