Alert: Contact Centre wait times - Tuesday 2 December 2025. Our contact centre is currently experiencing longer than usual wait times due to high call volumes. We're sorry for any inconvenience and appreciate your patience as we work to assist everyone as quickly as possible. Learn more.
Welcome Australian Unity customers. For Australian Unity customers joining Bank Australia, your products and account details have been transferred. Here's what you can do today to set up app and internet banking. Learn more.
Broker partners
All the latest resources, rates and contacts to help you and your clients.
Government Scheme updates
Bank Australia is proud to be a Participating Lender authorised to offer home loans for the Help to Buy Scheme.
As our accredited business partner, you will be able to access the Help to Buy Scheme through Bank Australia for your clients who meet the qualifying criteria and wish to participate in this scheme. Visit the Help to Buy Scheme page to learn more. For documents and guides relating to the Scheme, visit the Forms and Resources page.
Applications for the Australian Government Help to Buy Scheme will be accepted from 5 December 2025 through Bank Australia.
Current processing times
PAYG Applicants/Applications
6 business days or 7 business days if LMI is applicable.
Self Employed Applicants/Applications
10 business days or 11 business days if LMI is applicable.
Scheme Loan Applications
10 business days.
Construction loan Applications
10 business days or 11 business days if LMI is applicable.
Documents
2 business days to review subsequent documentation,
2 business days for document preparation.
Frequently used tools
Postcode calculator
Learn about our postcode parameters.
Serviceability calculator
Calculate your client's potential to meet their loan repayments.
Underwriting policy
See our lending policy and broker guidelines.
Useful resources
Home loan products
Our latest variable and fixed rates for new customers who are looking for owner occupier or investment home loans.
Broker tools
Digital tools to help you lodge, track and manage applications more efficiently.
Forms
All the key forms you need to support your clients, in one place.
Fact sheets
Quick reference guides covering our products, policies and processes.
User guides
Step-by-step instructions to help you navigate our systems and tools.
We use the business of banking as a force for good
As a customer-owned bank, Bank Australia looks to its customers to guide the type of things we fund and, ultimately, what impact we create in the world.
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Ethical banking
You or your clients may have a few questions about our credentials. These downloads will help.
Become accredited with us
To apply, you must be aggregating through AFG, Astute, Loan Market Group, VOW, SFG, Finsure Group or Beagle.
Simply register your interest and we’ll send you a link to take our broker accreditation quiz. If you pass the quiz, you can complete our application form and send along with your ID to your aggregator.
Things you need
to know
DDO Broker support
Effective 5 October 2021, there are Product Design and distribution obligations we must meet, which brokers and distributors of Bank Australia products will also need to comply with. For more information about why we're doing this, and the details of requirements you need to comply with see DDO Broker support.