24 May 2022 - Update on contact centre wait times: Recently our customers have been experiencing unusually (and unacceptably) long waiting times when calling our contact centre. We apologise for this inconvenience and are taking important steps to improve. Read more here.
Manage it in the app, you can forget your BSB and account number and instead use something easy to remember – like your mobile number, email address or ABN.
Switch various debit and credit card functions on or off, like card lock, different types of transactions, ATM withdrawals and digital wallet.
Open banking is about giving you the power to have all of your financial data in one place, even if you do different things with different banks.
Accessibility and inclusivity are ongoing priorities for us. We aim to meet AAA standards wherever possible, with AA being our minimum standard – the intermediate rating for accessibility under the WCAG 2.0 guidelines. When building our digital experiences, user testing is conducted with a cross-section of the community.
If you need an accessibility tool to view our website, please download eSSENTIAL Accessibility.
Your questions or feedback are welcome, so please get in touch if you need us.