Scam alert: NEVER share your one-time password (OTP) with anyone, even if they claim to work for Bank Australia. Read more on how to protect yourself.
Effective from 5 December 2024, Bank Australia will change the name of the Premium Home Loan Package to Offset Home Loan. Read more about our home loans.
As technology evolves and scam activity increases, we all need to be more careful than ever. See below for our latest security alerts, what we do to help keep your accounts secure, and find out what you can do to protect your money and personal details.
Money can't always be recovered if you authorise the transfer, especially if transferred overseas.
Never give login details, SMS security codes or personal information on an incoming call, or via text message or email, even if they claim to be from your bank.
If an investment seems foolproof or too good to be true, it's likely to be a scam.
Never give anyone access to your internet banking, computer or phone and always verify any request by calling a number you trust, even if the caller claims to be from your bank.
Phone calls, text messages or emails that you weren’t expecting and that ask you to click a link or provide personal information
An unknown number claiming to be a family member or friend in trouble
‘scary’ seeming messages about debts or the risk of being arrested
Providing details for entry to a lottery or competition, or delivery of a prize
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As part of Bank Australia's commitment to fraud prevention and detection, our team may call, email you or SMS you to confirm a transaction.
From time to time we may send you an SMS from the Fraud Bureau, or send you an email to confirm card transactions, so make sure your contact details are up to date. In some cases where you don't have an email or phone number attached to your account, we might contact you via letter. When you receive an SMS from us, please call the number provided in the SMS (1300 705 750). All SMS messages relating to held payments will be sent from either +61 437 126 492 or +61 489 988 024. You won’t be able to reply to the SMS. If you are unsure about the validity of the SMS please call 132 888 to be transferred to the Fraud Bureau.
You may also receive a call from us or the Fraud Bureau, if you're contacted by the Fraud Bureau this will come from either (1300 705 750) or (+61 2 8299 9534) if you are overseas.
Remember that we never ask you to disclose your PIN, one time password or personal banking details, if you receive an unexpected call where someone requests this information it is possible that a scammer is impersonating a bank employee. If you ever receive a call like this don't provide any information, end the call and call us on 132 888.
Actively monitor your accounts for unusual transactions.
Actively seek to confirm with you any transactions that appear to be unusual via email, SMS, phone call or letter requesting confirmation of a transaction.
Send you a copy of the Bank Australia Security Guidelines.
Take proactive measures to restrict access to the account if we detect unusual activity and we are unable to confirm the legitimacy of the transactions with you.
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Send you unsolicited emails asking for personal information.
Ask you to disclose your PIN or personal banking details in an unsolicited email, SMS or telephone call.
Ask you to disclose your card number or any other information on your card.
Ask you to click on a link in an email which then asks you to log in to your account and verify your details
From specific situations to guides on keeping your devices safe, take a look at Bank Australia security support.
The following websites have useful information about fraud protection and staying smart online.
There’s also the Australian Banking Association's Safe & Savvy guide to helping older people avoid abuse, scams and fraud. Read it to learn what to look out for.
Right now, we’re seeing an increase in Treasury Bond investment scams. Here’s what they are, what to look out for, and what to do if you think you’ve been targeted.
What to look out for in your emails and text messages to help you to keep your banking safe.
Learn about the scams by fraudsters posing as trusted and well-known organisations or government agencies.
