Scams, security and fraud

Keep yourself protected

As technology evolves and scam activity increases, we all need to be more careful than ever. See below for our latest security alerts, what we do to help keep your accounts secure, and find out what you can do to protect your money and personal details.

It can feel confusing to know what’s legitimate and what’s not when it comes to scams, but getting informed is the best way to protect yourself.
Recognise scam red flags


Money can't always be recovered if you authorise the transfer, especially if transferred overseas.

Never give login details, SMS security codes or personal information on an incoming call, or via text message or email, even if they claim to be from your bank.

If an investment seems foolproof or too good to be true, it's likely to be a scam.

Never give anyone access to your internet banking, computer or phone
and always verify any request by calling a number you trust, even if the caller claims to be from your bank.

Meet the Bank Australia staffer who spotted an online scam
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Scam red flags to look out for

Phone calls, text messages or emails that you weren’t expecting and that ask you to click a link or provide personal information

An unknown number claiming to be a family member or friend in trouble

‘scary’ seeming messages about debts or the risk of being arrested

  • to download a program onto your computer or phone
  • to give your bank details or coaches you on completing a bank transfer

Providing details for entry to a lottery or competition, or delivery of a prize

What never to click on in emails and messages

Scammers often

  • Try to make you feel worried or that you have to act urgently
  • Move quickly so you feel that it’s not polite or usual to stop and question them, or so you won't notice what they are doing
  • Offer ‘too good to be true’ investment opportunities, even with well-known brands on them
  • Ask for payment details like credit cards for ‘free trials’
  • Post job ads that offer you a commission for taking payments for sale of goods into your own personal account and then transferring the funds to another account
  • Request a payment from you in return for ‘how to make money’ information, lottery payouts or horse betting predictions, or personalised horoscopes
Read about common scams

How to protect yourself

  • Treat unexpected contact with caution
  • Take your time: don’t be pushed into giving any details or transferring money
  • Never click on links or download any software programs
  • Never give login details, SMS security codes or personal information on an incoming call, or via text message or email
  • Hang up and check with a friend or family member if you think the contact or request is strange or suspicious
  • Call the family member or friend messaging you ‘in trouble’ and speak to them directly to make sure it’s not a scammer 
  • Search online for known scams using similar language or approach
  • Check website spelling and any email address carefully to make sure it’s not a scammer posing as another real business
  • Verbally confirm bank details if making a purchase, with the genuine business by phone or in person if possible

Latest security and maintenance alerts

See alerts
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Contacting you about fraud

As part of Bank Australia's commitment to fraud prevention and detection, our team may call, email you or SMS you to confirm a transaction.

From time to time we may send you an SMS from the Fraud Bureau, or send you an email to confirm card transactions, so make sure your contact details are up to date. In some cases where you don't have an email or phone number attached to your account, we might contact you via letter. When you receive an SMS from us, please call the number provided in the SMS (1300 705 750). All SMS messages relating to held payments will be sent from either +61 437 126 492 or +61 489 988 024. You won’t be able to reply to the SMS. If you are unsure about the validity of the SMS please call 132 888 to be transferred to the Fraud Bureau.

You may also receive a call from us or the Fraud Bureau, if you're contacted by the Fraud Bureau this will come from either (1300 705 750) or (+61 2 8299 9534) if you are overseas.

Remember that we never ask you to disclose your PIN, one time password or personal banking details, if you receive an unexpected call where someone requests this information it is possible that a scammer is impersonating a bank employee. If you ever receive a call like this don't provide any information, end the call and call us on 132 888.

Staying safe online

We live in an online world. It’s very convenient and quick to get information and to get things done, but it also means there is more personal information online and everyone needs to make sure that they keep it as safe as they can.

Online security

Our commitment to your safety

Financial claims scheme

Protects deposits of up to $250,000

Read more >

We will

We will never

Actively monitor your accounts for unusual transactions.

Send you unsolicited emails asking for personal information.

Actively seek to confirm with you any transactions that appear to be unusual via email, SMS, phone call or letter requesting confirmation of a transaction.

Ask you to disclose your PIN or personal banking details in an unsolicited email, SMS or telephone call.

Send you a copy of the Bank Australia Security Guidelines.

Ask you to disclose your card number or any other information on your card.

Take proactive measures to restrict access to the account if we detect unusual activity and we are unable to confirm the legitimacy of the transactions with you.

Ask you to click on a link in an email which then asks you to log in to your account and verify your details

Useful websites

The following websites have useful information about fraud protection and staying smart online.

There’s also the Australian Banking Association's Safe & Savvy guide to helping older people avoid abuse, scams and fraud. Read it to learn what to look out for.

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