To us, impact means doing better by the world

We share a belief with our customers that money can be used to create a world where people and the planet thrive.

Read our 2026 Impact Report
Read our 2026 Financial Report
Read our 2026 Sustainability Report

We've worked hard to create positive impact on your behalf.

This report demonstrates how we have worked to achieve the best possible outcomes for our customers and remained true to our purpose during the 2026 financial year.
Total assets
$
21.4
billion
Arrow up
from $12.3 billion
in 2025
Impact fund contributions
$
2.8


‍
million             
2.8
billion
Arrow up
from $1.5 million
in 2025

Total contributions to the impact fund reached $2.8 million, up from $1.5 million, representing 4% of net profit after tax.

"The merger of Qudos Bank and Bank Australia along with the acquisition of Australian Unity Bank has created a stronger, more resilient customer-owned bank – one that is positioned to deliver even greater positive impact for people and the planet."

Jennifer Dalitz, Chair & Damien Walsh, Managing Director

Impact highlights:

  • Our total impact assets were $2.6 billion by the end of June 2026, which was 12.0% of our total assets.
  • Expanded nature-related impact lending for conservation projects and First Nations Traditional Owner groups seeking to buy back Country. This included a $15 million impact loan to the Nari Nari Tribal Council to support the acquisition of The Great Cumbung property for long-term conservation and cultural protection.
Customer community grants
$
300,000

provided in grant funding to 14 organisations, social enterprises and small businesses.

Our grant program has provided over $2.5 million in funding to 174 projects since it began in 2016.

‍

Read our 2026 Impact Report

This report demonstrates how we have worked to achieve the best possible outcomes for our customers and remained true to our purpose during the 2026 financial year. We report on the material issues and activities that matter most to our customers, our employees and other key stakeholders.

Read our 2026 Impact Report
Our customers
338,715
192,261
Arrow up
73%
from 2025

During the year, we welcomed more than 100,000 new customers.

We continue to see the strength of the Bank Australia brand resonate in the market, with our socially aware target market making up almost half (48.5%) of all new customers and over half (50.7%) of our total customer base.

We are the first bank in Australia to have a conservation reserve, which spans 2,117 hectares across 4 properties in Western Victoria.

On the conservation reserve, we work with partners Trust for Nature, and Traditional Owners the Wotjobaluk Nations represented by the Barengi Gadjin Land Council (BGLC).
Conservation reserve investments
$
250,000
This year we organised 3 trips to the conservation reserve and had more than 59 employees attend including members of our executive team and our Board.

Investing in our people is essential for success as a purpose-driven bank.

  • Extended parental leave to 18 weeks for all eligible employees, up from 16 weeks, regardless of primary or secondary carer status.
  • Engaged with more than 400 employees to help shape our future brand strategy.
  • Recognised as an Employer of Choice for the 8th year in a row in the 2026 Australian Business Awards.
Our people
900
Arrow up
From 610
in 2025

As a customer-owned bank, we believe banking can be a force for good and together we can have a positive impact on communities and the planet.

Customers classified as 'promoters'
50.0
%
Half of our customers (50%) were classified as ‘promoters’, rating their likelihood to recommend Bank Australia to family, friends or colleagues as 9 or 10 (out of 10), up from 45% in 2025.

Case studies

Caring for Country: How the Nari Nari People are restoring a vital wetland

How the Australian Government Help to Buy Scheme helped Jasper buy his first home

How Bank Australia’s new Impact Term Deposit works – and where your money goes

Read last years' reports

Read our previous years' impact and financial reports. In 2015, Bank Australia adopted its new trading name so earlier reports use our previous name (bankmecu).

2025 Impact Report

2024 Impact Report

2023 Impact Report

Read earlier Impact Reports
Right arrow

2025 Financial Report

2024 Financial Report

2023 Financial Report

Read earlier Financial Reports
Right arrow