We've worked hard to create positive impact on your behalf.

This report demonstrates how we have worked to achieve the best possible outcomes for our customers and remained true to our purpose during the 2024 financial year.

Total assets

11.7

billion

Impact assets

2.2

‍

billion

2.2

billion

"We announced an important milestone in our journey as we progress a proposed merger with Qudos Bank. We see the chance to bring the two banks together as an opportunity to accelerate the growth of two financially strong customer owned banks and increase the reach of our purpose driven banking to more Australians."

Steve Ferguson, Chair & Damien Walsh, Managing Director

Impact highlights:

We launched our first nature and biodiversity strategy and our First Nations Recognition and Respect strategy
Launched our Electrify Your Home pilot to help customers get off gas

Customer community grants

195,560

‍

Read our 2024 Impact Report

This report demonstrates how we have worked to achieve the best possible outcomes for our customers and remained true to our purpose during the 2024 financial year. We report on the material issues and activities that matter most to our customers, our employees and other key stakeholders.

Read our 2024 Impact Report

We are the only bank in Australia with a conservation reserve, which spans 2,117 hectares in western Victoria.

On the conservation reserve, we work with partners Greening Australia, Trust for Nature, and Traditional Owners the Wotjobaluk Nations represented by the Barengi Gadjin Land Council (BGLC).

Conservation reserve investments

308,706

Our customers

192,261

Investing in our people is essential for success as a purpose-driven bank.

This year, we opened a new office in Traralgon with a refurbished contact centre and we have 28% of our workforce based in the Latrobe Valley
We continued deployment of Indigenous Cultural Awareness training and Reviving Resilience training
We continued to roll out our training program including Respect@Work and unconscious bias training for our people leaders

Our people

613

Our customers care how their money is invested.  They want to see it do good in the world, not cause harm.

Customer satisfaction

88.2

Read previous years' reports

Read our previous years' impact and financial reports. In 2015, Bank Australia adopted its new trading name so earlier reports use our previous name (bankmecu).

2023 Impact Report