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To us, impact means doing better by the world

We share a belief with our customers that money can be used to create a world where people and the planet thrive.

Read our 2023 Impact Report
Read our 2023 Financial Report

We've worked hard to create positive impact on your behalf.

This report shows the actions we’ve taken in the 2023 financial year to support our customers and deliver on our purpose.
Total assets
$
10.5
billion
Arrow up
from $9.7 billion
in 2022
Impact finance assets
$
1.8


‍
billion             
1.8
billion
Arrow up
from $1.4 billion
in 2022

This year, our impact finance assets grew to $1.8 billion, which represents 17% of our total assets.

Impact finance is part of how we use money as a force for good. This includes products like our Clean Energy Home Loan and loans for businesses and not-for-profits that align with our values.

"Welcome to the 2023 Impact Report. On behalf of the Bank Australia Board and our whole team, thank you for being part of our clean money movement."

Judith Downes, Chair & Damien Walsh, Managing Director

We believe we are the only bank in the world with a conservation reserve, which spans 2,117 hectares in western Victoria.

This year detailed ecological monitoring helped us learn about the impact of our restoration efforts and we observed many improvements to ecological values.
Conservation reserve investments
$
656,530
Arrow up
from $397,200
in 2022

‍

Read our 2023 impact report

We share a belief with our customers that money can be used to create a world where people and the planet thrive. That’s why this report matters. It demonstrates how we have worked to achieve the best possible outcomes for our customers and remained true to our purpose during the 2023 financial year.

Read our 2023 Impact Report
Our customers
186,863
186,863
Arrow up
1.4%
from 2022

During the year, we welcomed 16,630 new customers.

Our research shows 68.6% of our new customers chose to bank with us because of our approach to responsible banking. The majority of new customers were from our socially aware target market, who now make up 51.9% of our customer base and represent 57.6% of total banking value.

Clean money is our promise to our customers.

We avoid using money in ways that cause harm, and aim to use it in ways that have a positive impact on people and the planet.
Customer satisfaction
88.6
%
from 87.5%
in 2022

Investing in our people is essential for success as a purpose-driven bank.

We continued to invest in training and development for our people, including Indigenous cultural awareness training and Reviving Resilience training.
Our people
591
Arrow up
From 527
in 2022

We saw our Clean Energy Home Loan portfolio grow by 33% to a total of $197 million. We now have a total of 452 Clean Energy Home Loans.

We know reaching net zero emissions by 2035 won’t be easy, and that we need to work fast to reduce emissions across our portfolio. Scaling up our sustainable products and rewarding customers for choosing low emissions products will be a key part of us achieving our climate action goals.

Clean Energy Home loan portfolio
$
197
million
by 33%
from 2022

Case studies

How Catherine used our Impact Term Deposit to save for a home
How home ownership helped Marlena live her best life on the Gold Coast
Meet our 2023 community customer grant recipients

Read previous years' reports

Read our previous years' impact and financial reports. In 2015, Bank Australia adopted its new trading name so earlier reports use our previous name (bankmecu).
2022 Impact Report
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2021 Impact Report
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2020 Impact Report
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Read earlier Impact Reports
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2022 Financial Report
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2021 Financial Report
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2020 Financial Report
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Read earlier Financial Reports
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