Scam alert: NEVER share your one-time password (OTP) with anyone, even if they claim to work for Bank Australia. Read more on how to protect yourself.
Effective from 5 December 2024, Bank Australia will change the name of the Premium Home Loan Package to Offset Home Loan. Read more about our home loans.
We’re here for you whenever you have questions. And remember, your feedback is welcome.
Get in touch with the Bank Australia team by phone:
132 888 – Australia-wide
+61 3 9854 4666 – Outside Australia
Monday to Friday 8:00am-8:00pm AEST/AEDT
Saturday 9:00am-2:00pm AEST/AEDT
Be sure to have your customer number and verbal password ready when you call.
If you’re deaf or find it hard to hear or speak on the phone, you can contact us through the National Relay Service.
Simply become a registered user of the service, then dial 133 677 and ask for 132 888.
Alternatively:
Send us your general and account-specific enquiries via our Secure Mail service. You can access this service when logged into the Bank Australia app or in internet banking.
Not a customer or can't log in?
Find your nearest branch and opening hours. There’s no need to make an appointment when visiting any of our branches. Just pop in and we’ll get you sorted.
Bank Australia Locked Bag 2035, Collingwood VIC 3066 Australia
