Contact us
We’re here for you whenever you have questions. And remember, your feedback is welcome.
Phone
Get in touch with the Bank Australia team by phone:
132 888 – Australia-wide
+61 3 9854 4666 – Outside Australia
Monday to Friday 8:00am-8:00pm AEST/AEDT
Saturday 9:00am-2:00pm AEST/AEDT
Be sure to have your customer number and verbal password ready when you call.
If you need to report fraud or a scam, please call us immediately. If it's outside of hours, you can contact Fraud Bureau Service on 1300 705 750 or +61 2 8299 9534 if you're overseas.
National relay and other services
If you’re deaf or find it hard to hear or speak on the phone, you can contact us through the National Relay Service.
Simply become a registered user of the service, then dial 133 677 and ask for 132 888.
Alternatively:
- Speak and Listen users phone 1300 555 727 then ask for 132 888
- NRS Chat users (previously known as Internet Relay) can make calls on the NRS app or on the NRS Chat Call page (ask for 132 888)
Messaging
Send us your general and account-specific enquiries via our Secure Mail service. You can access this service when logged into the Bank Australia app or in internet banking.
- Share all your details
- Get personalised service
- Completely secure
Not a customer or can't log in?
Branches
Find your nearest branch and opening hours. There’s no need to make an appointment when visiting any of our branches. Just pop in and we’ll get you sorted.
Post
Bank Australia Locked Bag 2035, Collingwood VIC 3066 Australia
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Meet our customers
"What I like about banking with Bank Australia is not only is the app really easy to use, but I get to talk to a real human and having that human to human interaction is so important for me."
