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We’re here for you whenever you have questions. And remember, your feedback is welcome.

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Frequently asked


Get in touch with the Bank Australia team by phone:

132 888 – Australia-wide

+61 3 9854 4666 – Outside Australia

Alert: Scammers can impersonate bank phone numbers when contacting you. Please make sure to call the numbers above yourself, and don’t provide any personal information in an unsolicited call or text message. Learn more about scam red flags.

Monday to Friday 8:00am-8:00pm AEST/AEDT

Saturday 9:00am-2:00pm AEST/AEDT

Be sure to have your customer number and verbal password ready when you call.

Due to security reasons, we are currently unable to accept calls through Google Assistant. Please contact us through 132 888. We apologise for any inconvenience caused.
Our interpreter service can help you if you prefer to speak a language other than English. If our interpreters are helping other customers when you call, we can arrange a call back for you.

National relay and other services

If you’re deaf or find it hard to hear or speak on the phone, you can contact us through the National Relay Service.

Simply become a registered user of the service, then dial 133 677 and ask for 132 888.


  • Speak and Listen users phone 1300 555 727 then ask for 132 888
  • NRS Chat users (previously known as Internet Relay) can make calls on the NRS app or on the NRS Chat Call page (ask for 132 888)
Above: Meneka, Common Good, Bank Australia customer


Send us your general and account-specific enquiries via our Secure Mail service. You can access this service when logged into the Bank Australia app or in internet banking.

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Find your nearest branch and opening hours. There’s no need to make an appointment when visiting any of our branches. Just pop in and we’ll get you sorted.


Bank Australia Locked Bag 2035, Collingwood VIC 3066 Australia

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