We are updating our Terms and Conditions for Mortgage Offset Accounts, effective 4 January 2022. Find out more

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2021-11-30 2:45 pm
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We’re here for you whenever you have questions. And remember, your feedback is welcome.

Frequently asked


132 888 – Australia-wide

+61 3 9854 4666 – Outside Australia

Monday to Friday 8:00am-8:00pm

Saturday 9:00am-2:00pm AEST/AEDT

Be sure to have your customer number and 4-digit security code nearby when you call.


Customers, the fastest way to reach us is in internet banking.
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Find your nearest branch and opening hours.


Bank Australia Private Bag 12, Kew VIC 3101 Australia



Monday to Friday 8:00am-8:00pm

Saturday 9:00am-2:00pm AEST/AEDT

For account-related queries it’s best to contact us through the app or internet banking, or by calling us.

Interpreter service

Our interpreter service can help if you prefer to speak a language other than English. If our interpreters are helping other customers when you call, we can arrange a call back for you.

National relay and other services

If you’re deaf or find it hard to hear or speak on the phone, you can contact us through the National Relay Service.

Simply become a registered user of the service, then dial 133 677 and ask for 132 888.


  • Speak and Listen users phone 1300 555 727 then ask for 132 888
  • NRS Chat users (previously known as Internet Relay) can make calls on the NRS app or on the NRS Chat Call page (ask for 132 888)
Above: Meneka, Common Good, Bank Australia customer