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Website security and privacy statement

Our security and privacy statement for using the Bank Australia website and internet banking.

A laptop sits at a small circular desk. It is surrounded by a pot of plants, stacked on a pile of books and a phone

This security and privacy statement / terms of use applies to this website which is operated by Bank Australia Limited (ABN 21 087 651 607) and operating online under the domain names "https://bankaust.com.au", "https://digital.bankaust.com.au" and "https://online.bankaust.com.au/internetlending/public/start.aspx" ("Bank Australia website").

This security and privacy statement may also apply to services offered by Bank Australia on websites hosted by third parties. If so, express reference to this security and privacy statement will be made on those websites.

Bank Australia understands and appreciates that you, as a Bank Australia website visitor, are concerned about your privacy and about the confidentiality and security of information we may gain about you online. Bank Australia is committed to protecting your privacy. This security and privacy statement / terms of use explains how your personal information will be treated as you access and interact with the Bank Australia website.

As the Bank Australia website develops and as technology evolves, Bank Australia will continue to strive to provide you with a more effective website. Bank Australia encourages you to review the security and privacy statement / terms of use periodically because it may change from time to time.

The Bank Australia Privacy and Credit Reporting Policy explains how Bank Australia generally protects your privacy and confidentiality. The principles set out in the Bank Australia Privacy and Credit Reporting Policy also apply to Bank Australia websites.

In addition to the provisions of this security and privacy statement, there may also be specific and additional privacy provisions which apply to certain sections of the Bank Australia website. Because those specific and additional provisions also relate to your privacy protection, you should review them wherever they are accessible by you on the Bank Australia website. In the event of any inconsistency between the provisions of this security and privacy statement and those other specific and additional provisions, the specific and additional provisions will prevail.


"Cookies" give users of the Bank Australia website a unique, random identification, by storing small text files onto your computer’s hard drive with your internet browser, allowing us to see certain activities on our site.

We use cookies on our homepage to keep a record of how many visitors we have to our website. Now and into the future, cookies will be used to help us further personalise and enhance your browsing experience with us. They will help us remember your preferences, auto-populate form fields, like your name and email address.

Of course, you are free to change your web browser’s preferences or settings to prevent the acceptance of cookies from the Bank Australia website.

Bank Australia also uses Google advertising programs that use cookies to improve your online experience, including the display of more relevant ads on external websites. Anyone can opt out of these programs at any time. As you browse Bank Australia’s website, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partners, then enable us to present you with retargeting advertising on other sites based on your previous interaction with Bank Australia’s website. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number. You can visit this page to opt out of our partners’ targeted advertising. We also use Google advertising programs that use cookies to improve your online experience, including the display of more relevant ads on external websites. Anyone can opt out of these programs at any time by clicking here.

Managing cookie preferences

You can change cookies or block them altogether anytime in your browser settings. The steps are slightly different for desktop and mobile devices.

What happens when you block cookies?

You may not be able to use some parts of our website or internet banking. Likewise other websites you go to.

How to change your settings

See the steps below for making desktop changes. To change settings on your mobile device, visit the links for more information.

Google Chrome

Open Chrome browser > go to Customise and Control Google Chrome > Settings > Main Menu > Advanced > Privacy and Security> Content Settings > Cookies

Visit Google Chrome Help

Internet Explorer and Edge

Open IE or Edge browser > select Tools > Internet Options > Privacy > Advanced

Visit Microsoft Support

Mozilla Firefox

Open Firefox browser > select Tools > Options >Privacy > Cookies

Visit Mozilla Support


Open Safari browser > go to Settings > Safari >Preferences > Privacy

Visit Apple Support

Third party websites

The Bank Australia website contains links to the websites of third party providers of goods and services ("Third Party websites"). If you have accessed Third Party websites through the Bank Australia website and if those third parties collect information about you, Bank Australia may also collect or have access to that information as part of our arrangements with those third parties. Third Party websites should contain their own privacy statements and those third parties are responsible for their own privacy practices.

Network identity

For statistical purposes, we can collect information on website activity (such as the number of users who visit the website, the date and time of visits, the number of pages viewed, navigation patterns, what country and what systems users have used to access the site and, when entering our website from another website, the address of that website) through the use of 'cookies'. This information, on its own, does not identify an individual but could provide Bank Australia with statistics that we can use to analyse and improve our website.

This information is retained by us for the purposes of analysis to help us improve our services, to assist us in diagnosing problems with our server and in the administration of our website.

No attempt will be made to identify users or their browsing activities. We will not disclose information which might identify an individual machine. We do not collect information about anyone's political or religious beliefs, ethnic background or sexual preferences.

Emails and newsletters

If we receive an email from you, we will record your email address but will only use it for the purpose for which it is provided. It shall not be disclosed without your consent.

We will preserve the content of any email that you send us if in our view we have a legal requirement to do so. Your email content may be monitored by Bank Australia employees for security reasons, including where email abuse is suspected. Our response to you may be monitored for quality assurance purposes.

Data security

Bank Australia’s Internet Banking has security measures in place to protect customers and users against the loss, misuse and alteration of information under our control. Any access to and use of information held by us is restricted to authorised staff.

Bank Australia's Internet Banking system, uses the highest levels of technology to ensure maximum security, including encryption of all customer data sent between your computer and the Bank Australia Internet Banking system.

While we attempt to provide a secure and reliable online environment, you should be aware that there are inherent risks associated with the transmission of information via the Internet.

Email marketing

Bank Australia acknowledges and respects a user's choice to opt-out of receiving any Bank Australia marketing materials. Should you decide you do not wish to receive marketing or promotional materials, via email from Bank Australia, please contact us in person, by phone or by email (being sure to include your name, address and customer number(s).

Acceptance and changes to statement

You acknowledge and accept that your use of the Bank Australia website indicates your acceptance of the Bank Australia website security and privacy statement / terms of use.

Bank Australia may make changes to this statement from time to time for any reason. We will publish those changes on our website.

A person holding a phone with Bank Australia digital banking on the screen