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Branch closure - Sydney, New South Wales and Melbourne CBD, Victoria. Following the Government’s announcement of stay-at-home restrictions, we've decided to temporarily close our Sydney CBD branch and Melbourne CBD branch. We’ve made this decision to limit the potential risks to our customers and staff and to support the efforts to limit the spread of COVID-19 in the areas under stay-at-home restrictions. While the branches are closed, we’ll be able to help you over the phone on 132 888 Monday to Friday 8am-8pm and Saturday 9am – 2pm AEST. View details


Who we are 

We started in 1957 as the CSIRO Co-operative Credit Society and have grown and evolved, joining together 72 credit unions and co-operatives to become Australia’s first customer-owned bank. We changed our name to Bank Australia in 2015. 


Who are we owned by

We are owned by our customers, which means we don’t answer to shareholders. Our profits are returned to customers through better rates and fees and our investments are used to create positive social and environmental change.

Learn more about responsible banking >


Our banking services

We have 12 branches located across Australia, full online and mobile app banking and you can use any big four bank ATM for free. 

We are committed to keeping jobs in Australia and our contact centre is located in regional Victoria. 

By becoming a customer with us you will also have access to Apple PayGoogle Pay and Android Pay

Additionally your money is guaranteed by the Federal Government, exactly the same as the big four banks.

Our purpose and values

Bank Australia is committed to customer ownership and to operating in accordance with the international principles for cooperative financial institutions. 

Our aspiration: To be Australia’s most trusted bank and leading purpose-driven business.

Our purpose: To inspire and empower our customers to use their money to create a world where people and the planet thrive.

Our values:

    • Honesty and integrity
    • Care and empathy
    • Belonging and community
    • Future and generational thinking
    • Authenticity and transparency

Our brand: the bank Australia needs

Did you know your choice of bank has a huge impact on the world? 

Find out what we do to support people and the planet.

B Corp

We’re proud members of the B Corp movement, committed to embedding purpose in all aspects of our business. We use banking as a force for good.

Find out more

Clean Money

The money in your account is used by banks to make loans and investments - to industries that do good or those that do harm. So where you bank ultimately shapes the world we live in.

Find out more

What we stand for

We believe that we have a duty to use the tools of banking to create positive impact for people and our planet.

We want to see Australians thrive in a fair, just and progressive society, share in a sustainable economy, and live in a safe and healthy environment.

We are committed to taking action on the issues that matter most to our customers. This is responsible banking in action.


We're working to create a healthier planet by refusing to put money into the fossil fuel industry. It's an important part of what makes us a responsible bank, and why we're recommended by fossil fuel divestment advocate Market Forces as a green banking alternative.

Animal welfare

We’re the first Australian bank to rule out lending to the live animal export and intensive farming industries due to their negative impact on animal welfare. We believe that giving people a way to move their money away from banks that lend to these industries can help Australia to shift towards more sustainable farming practices and stop live export of animals. We would like to see a future in which all farming values animal welfare.

Renewable energy

We run on 100% renewable electricity.  To achieve this, we have solar panels on our head office in Melbourne, Echuca and Swan Hill branches, and National Contact Centre in the Latrobe Valley. Plus, we have a 10-year agreement with the Crowlands Wind Farm as part of the Melbourne Renewable Energy Project.


Conservation reserve

Every Bank Australia customer is a part-owner in our very own Conservation Reserve - a world first for a bank. The reserve was purchased in 2008 and since then we've revegetated and preserved 927 hectares (or 456 MCGs) of biodiverse land, and signed a covenant that protects it from development - forever.

Customer ownership

We do things a little differently to other banks. Being customer-owned means we’re not listed on the stock exchange. This means instead of answering to external shareholders, we answer to you. As a customer, you have a very real say in how the bank is run, including a vote on our directors' salaries and a say in where we invest our profits.

Carbon neutral

We're proud to lead the banking industry with our efforts to conserve the environment that supports us all. We have been a carbon neutral bank since 2011 and consider the environmental impacts of our products including offsetting the carbon emissions associated with every customer car loan.


We're working to close the gap between Aboriginal and Torres Strait Islanders and other Australians. We've developed our Reconciliation Action Plan in collaboration with Reconciliation Australia which outlines tangible action to improve relationships, increase respect and create equal opportunities.

Affordable housing

We’re dedicated to making housing more accessible. That’s why we lend over $120 million to the affordable housing sector, which helps build homes for people who need it most. We also participate in initiatives to provide people on a low income with alternative entry to the housing market.



Partner with us

We work with like-minded organisations to help fulfil our purpose to inspire and empower people to use money to create a world where people and the planet thrives.

Learn more about becoming a partner >