Yes. We’ve been in business since 1957 and we are one of the strongest small banks in Australia.
We are regulated in the same way as every bank in Australia. Deposits are guaranteed by the Australian Government. Learn more.
Bank Australia open to serve our customers: As an essential service our branches and contact centre remain open to serve our customers with their banking needs during the COVID-19 pandemic. Please use the 'find us' function to view your nearest branch's current operating hours. You can still get in touch with us by phone on 132 888 from 8:00am to 8:00pm, Monday to Friday and 9:00am to 2:00pm Saturday. It may take us longer to answer your call as more customers choose to call rather than come into a branch so thanks in advance for your patience and please take care of yourselves. View details
×We started in 1957 as the CSIRO Co-operative Credit Society and have grown and evolved, joining together 72 credit unions and co-operatives to become Australia’s first customer-owned bank. We changed our name to Bank Australia in 2015.
We are owned by our customers, which means we don’t answer to shareholders. Our profits are returned to customers through better rates and fees and our investments are used to create positive social and environmental change.
We have 14 branches located across Australia, full online and mobile app banking and you can use any big four bank ATM for free.
We are committed to keeping jobs in Australia and our contact centre is located in regional Victoria.
By becoming a customer with us you will also have access to Apple Pay, Google Pay and Android Pay.
Additionally your money is guaranteed by the Federal Government, exactly the same as the big four banks.
Bank Australia is committed to customer ownership and to operating in accordance with the international principles for cooperative financial institutions.
Our aspiration: To be Australia’s most trusted bank and leading purpose-driven business.
Our purpose: To inspire and empower our customers to use their money to create a world where people and the planet thrive.
Our values:
Our brand: the bank Australia needs
Find out what we do to support people and the planet.
We’re proud members of the B Corp movement, committed to embedding purpose in all aspects of our business. We use banking as a force for good.
The money in your account is used by banks to make loans and investments - to industries that do good or those that do harm. So where you bank ultimately shapes the world we live in.
We believe that we have a duty to use the tools of banking to create positive impact for people and our planet.
We want to see Australians thrive in a fair, just and progressive society, share in a sustainable economy, and live in a safe and healthy environment.
We are committed to taking action on the issues that matter most to our customers. This is responsible banking in action.
We're working to create a healthier planet by refusing to put money into the fossil fuel industry. It's an important part of what makes us a responsible bank, and why we're recommended by fossil fuel divestment advocate Market Forces as a green banking alternative.
We’re the first Australian bank to rule out lending to the live animal export and intensive farming industries due to their negative impact on animal welfare. We believe that giving people a way to move their money away from banks that lend to these industries can help Australia to shift towards more sustainable farming practices and stop live export of animals. We would like to see a future in which all farming values animal welfare.
We run on 100% renewable electricity. To achieve this, we have solar panels on our head office in Melbourne, Echuca and Swan Hill branches, and National Contact Centre in the Latrobe Valley. Plus, we have a 10-year agreement with the Crowlands Wind Farm as part of the Melbourne Renewable Energy Project.
Every Bank Australia customer is a part-owner in our very own Conservation Reserve - a world first for a bank. The reserve was purchased in 2008 and since then we've revegetated and preserved 927 hectares (or 456 MCGs) of biodiverse land, and signed a covenant that protects it from development - forever.
We do things a little differently to other banks. Being customer-owned means we’re not listed on the stock exchange. This means instead of answering to external shareholders, we answer to you. As a customer, you have a very real say in how the bank is run, including a vote on our directors' salaries and a say in where we invest our profits.
We're proud to lead the banking industry with our efforts to conserve the environment that supports us all. We have been a carbon neutral bank since 2011 and consider the environmental impacts of our products including offsetting the carbon emissions associated with every customer car loan.
We're the first bank in Australia to have all of its deposit and home lending products certified 'responsible' by the Responsible Investment Association of Australasia. We focus on investments that will benefit people and planet. For example, we lend to community housing providers to help build affordable and social housing for people who need it.
We're working to close the gap between Aboriginal and Torres Strait Islanders and other Australians. We've developed our Reconciliation Action Plan in collaboration with Reconciliation Australia which outlines tangible action to improve relationships, increase respect and create equal opportunities.
We’re dedicated to making housing more accessible. That’s why we lend over $120 million to the affordable housing sector, which helps build homes for people who need it most. We also participate in initiatives to provide people on a low income with alternative entry to the housing market.
Yes. We’ve been in business since 1957 and we are one of the strongest small banks in Australia.
We are regulated in the same way as every bank in Australia. Deposits are guaranteed by the Australian Government. Learn more.
We have branches in a range of locations around Australia. However in a sense we are everywhere now. People all over Australia bank with us over the phone and online. Bank Australia customers have fee free access to more than 10,000 ATMs including Bank Australia ATMs and those of all the major banks.
Bank Australia customers have fee free access to more than 10,000 ATMs including Bank Australia ATMs and those of all the major banks.
Use your Bank Australia Visa card to withdraw cash fee free from these ATMs:
Please note from 1 January 2019, you may be charged by the ATM owner to use a rediATM.
Bank Australia acknowledges the Traditional Custodians of Country throughout Australia. We pay our respects to Aboriginal and Torres Strait Islander cultures and to Elders past, present and emerging.
Bank Australia Limited | ABN 21 087 651 607 | AFSL/Australian Credit Licence Number 238431