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2023-12-22 2:05 pm

Product and service disclosures

Our disclosures contain important details that are designed to help you better understand our products and services, and give you enough information to make an informed decision.

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When you take out a new product with Bank Australia, you will receive a disclosure document with all the fine print. We encourage you to familiarise yourself with the terms and conditions and your rights and obligations that come along with using our products and services.

If you have any questions or something is unclear please give us a call on 132 888.

NOTE: To download these documents in Acrobat Reader format, click on the links below. If you do not have the free Acrobat Reader program required to open PDF files, click to the Acrobat website to download the Acrobat Reader program.

Conditions should be read in conjunction with the all the savings and loans schedules provided in the table below, in addition to the Privacy Policy.

Product terms and conditions

When you open a new account with us, please read the below documents to familiarise yourself with the terms and conditions and your rights and obligations that come along with using our products and services.

Account & access facility conditions of use

Fees, charges & transaction limits

Summary of accounts & availability of access facilities

Privacy and Credit Reporting Policy

Financial Services Guide

Other Product terms and conditions

Loan repayment pause terms & conditions

Direct debit request service agreement

Switching mortgages terms & conditions

Product fees and rates

Fees, charges & transaction limits

Savings & term deposit rates

Loan rates

Loan fees

Credit cards key fact sheet

Personal loans accounts table

Residential loans accounts table

Privacy and Credit Reporting Policy

Bank Australia is committed to complying with the provisions relating to privacy and to the collection, use, disclosure, and storage of your information.

Privacy and Credit Reporting Policy

Target market determinations

A Target Market Determination (TMD) is a document which describes who a product is intended to be appropriate for based on a consumer’s needs, financial situation and objectives (target market).

See our Target Market Determinations

Payment services availability

Payment services availability Dec 2023

Payment services availability Sep 2023

Payment services availability Jun 2023

Payment services availability Mar 2023

Payment services availability Dec 2022

Payment services availability Sep 2022

Payment services availability Jun 2022

Payment services availability Mar 2022

Payment services availability Dec 2021

Payment services availability Sep 2021


Bank Australia subscribes to the following Codes of Practice:

ePayment Code

Customer Owned Banking Association (COBA)

Australian Banking Association (ABA)

For more information about our subscription to these codes, please see Banking codes of practice.

Need help?

Send us a secure message in the app or internet banking

or call us.

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