We hope all of our customers in flood affected areas are staying safe. If you’re affected by the current floods, please call us on 132 888 to talk about your situation and how we can help.
Bank Australia open to serve our customers
As an essential service our branches and contact centre remain open to serve our customers with their banking needs during the COVID-19 pandemic.
Please use the 'find us' function to view your nearest branch's current operating hours. You can still get in touch with us by phone on 132 888 from 8:00am to 8:00pm, Monday to Friday and 9:00am to 2:00pm Saturday.
It may take us longer to answer your call as more customers choose to call rather than come into a branch so thanks in advance for your patience and please take care of yourselves.
Supporting customers affected by Covid-19
We’re ready to support customers affected by the coronavirus (Covid-19) situation rapidly evolving in Australia, and the flow on effects to the community and economy.
If you need assistance, due to illness or impacts on your employment, please contact us as soon as possible to discuss the assistance available.
The type of assistance we can offer will depend on individual circumstances, and can include:
- A deferral of scheduled home loan repayments for up to 3 months, with further 3 month extension possible following a review
- Debt consolidation to help make repayments more manageable
- Other assistance as needed.
Small business customers affected by the impacts of COVID-19 are also encouraged to contact us about the assistance we can offer, which includes the deferral of loan repayments for up to six months.
If you need help, please call us on 132 888 Monday to Friday 8am-8pm and Saturday 9am-2pm (AEDST).
Fraud prevention and detection communication
As part of Bank Australia's commitment to fraud prevention and detection, our team may call, email you or SMS you to confirm a transaction.
From time to time we may send you an SMS from the Fraud Bureau to confirm card transactions. Please call the number provided in the SMS (1300 705 750). You won’t be able to reply to the SMS. If you are unsure about the validity of the SMS please call 132 888 to be transferred to the Fraud Bureau.
Remember that we never ask you to disclose your PIN or personal banking details.