Alerts

Current alerts

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There are no current alerts. See our system statuses.

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Previous alerts

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2 July 2025 – Qantas cyber incident

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‍We are aware of a cyber incident at Qantas that has resulted in the release of some Qantas customers’ personal information. Qantas has confirmed that customer names, email addresses, phone numbers, dates of birth and frequent flyer numbers have been stolen, and that it is contacting affected customers. You can read more about this incident here - https://www.qantas.com/au/en/support/information-for-customers-on-cyber-incident.html.

We encourage Bank Australia/Qudos Bank customers to have increased awareness of their accounts, including looking out for unusual or fraudulent activity, and to be aware of an increased risk of scams and frauds.

Customers can take additional steps to protect personal information including:

• Securing your devices and monitor for unusual activity
• Changing your online account passwords and enable multi factor authentication for banking
• Checking your accounts for unusual activity such as items you haven’t purchased
• Placing limits on your accounts or ask you bank how you can secure your money
• If you suspect fraud you can request a ban on your credit report

If you have any questions or concerns about the activity on your account, please call us on 132 888/1300 747 747.

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App update – what’s new in this release

We will soon be updating our app to bring you a better, safer, and more seamless experience. Here’s a summary of what’s changing:


• Security enhancements:
For your safety, we’ve added a verification step for transfers to new payees or amounts over $2,000 to ensure you’re aware of the risks when making large transfers. You may be asked to verify all payment details, ensure you’re not feeling pressured and watch for scam red flags.
• Biometric login (iOS only):
Due to Apple’s latest requirements, biometric login (Face ID/Touch ID) will be disabled after updating. You’ll need to enter your App PIN to log in, but you can re-enable biometrics by going to “Settings” in your app menu and selecting “Face ID/Touch ID”.
• Digital wallet (iOS only):
You will now add your card to Apple Wallet directly through the app. You can find instructions here.


We’re always working to improve your experience. If you have any questions or need help, please contact us on 132 888.

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Public holiday notification:  Monday 9 June 2025

Our branches and contact centre will be closed for the Monday 9th June 2025 public holiday.

Whenever our contact centre is closed, the Fraud Bureau Service is available 24/7 on 1300 705 750 if you need to report fraud or a scam. And you can access banking as usual through your app or internet banking.

If you need help today, you can call us on 132 888 until 8pm AEST.

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Tuesday 2 June 2025, 5:30PM - 7:30PM AEST: Planned maintenance

We will be undertaking important maintenance to our home loan applications system. During this period customer will be unable to apply for a home loan. We apologise for any inconvenience caused. If you have any questions or need a hand please call us on 132 888. We're here until 8.00pm AEST.

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Sunday 11th May 2025, 12:30AM - 1:30AM AEST: Planned maintenance

We will be undertaking important maintenance to our digital banking services.

During this period, customers will experience disruptions affecting:

1. Internet banking
2. Bank Australia mobile app

We'll reach out if we experience any delays restoring our services. Call us on 132 888 for any questions, we're here until 8pm AEST Friday or between 9am and 2pm AEST Saturday.

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5 May 2025: Issues with international transfers through Convera

We're currently investigating an issue affecting international transfers through Convera. We're working with our partners to fix this issue as soon as possible.

If you need help with an international transfer, please call us on 132 888.

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Public holiday notification:  Friday 25 April 2025

Our branches and our contact centre will be closed for the Friday 25th April 2025 public holiday.

Give us a call today on 132 888 if you need any help. We're here 'til 8pm AEST today.

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Public holiday notification: Friday 18 April - Monday 21 April 2025

Our branches and contact centre will be closed from Friday, 18th April 2025 to Monday, 21st April 2025, reopening on Tuesday, 22nd April 2025.

During this time, our dedicated staff will be enjoying a break over the Easter period. When we return, we thank you for your understanding while our team assists you as soon as they can.

Whenever our contact centre is closed, the Fraud Bureau Service is available 24/7 on 1300 705 750 if you need to report fraud or a scam. And you can access banking as usual through your app or internet banking.

 If you need help today, you can call us on 132 888 until 8pm AEST.

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Saturday 19 April, 11.33am AEST: Issues with some card transactions

We're investigating a report of intermittnent issues with card-based payments.

Our third party payment partner and our team are working urgently to resolve any issue and restore normal services - we will provide an update as soon as possible.

Thank-you for your understanding.

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Tuesday 8 April, 8.00pm – 9.00pm AEST: Lending application maintenance

We are undertaking maintenance to our online lending platform. During this period, customers might experience some intermittent issues accessing our lending application platform.

Call us on 132 888 for any questions, we're here until 8pm AEST.

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Tuesday 1 April: Updates to our account and access facility conditions of use

We’ve made some updates to our account and access facility conditions of use, to make it clear that our banking services are not to be used for financial abuse, and adding in confirmation of payee clauses. Read our account and access facility conditions of use for more information.

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Thursday 13 March: Tropical Cyclone Alfred support

We are here to help. If you have been affected by Tropical Cyclone Alfred, we may be able to provide you with hardship assistance. For further support information, visit CreditSmart.

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Planned maintenance: Sunday 23 March, 1:30am - 4:30am AEDT

We will be undertaking important maintenance to our digital banking services.

During this window, customers will experience disruptions logging into internet banking.

We'll reach out if we experience any delays restoring our services. Call us on 132 888 for any questions, we're here until 8pm AEDT or between 9am and 2pm AEDT tomorrow.

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Monday 10 March 2025: Public holiday notification

Our VIC and ACT branches will be closed on Monday for the Monday 10th March 2025 public holiday.

Give us a call on 132 888 if you need any help. We're here 'til 8pm AEDT today and until 2pm Saturday.

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Monday 3 March 2025: Bank Australia savings and term deposit rates update

Bank Australia will decrease its savings and term rates in response to the RBA’s recent decision to cut the official cash rate.

From 3 March, our rates for Online Saver, Bonus Saver, mySaver, Christmas Saver, Pension Access, Commercial Saver and Community Access will decrease.

Term Deposit rate updates can be found here.

For any help and further queries, customers can contact us on 132 888 or visit their nearest branch.

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Wednesday 5 March 2025: West End branch closure

Due to the extreme weather conditions from Cyclone Alfred the Bank Australia West End branch will be closed from 3pm Wednesday 5 March.

For customers needing banking support during this time, please call 132 888 and we will be happy to assist. Our contact centre is open Monday to Friday 8am – 8pmAEST/AEDT and Saturday 9am – 2pm AEST/AEDT.

Thankyou for your understanding at this time as we prioritise the safety of our team and customers. We will advise when the West End branch is able to open.

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Planned maintenance: Sunday 9 March 2025, 2:30AM - 9:30AM AEDT.

We will be undertaking important maintenance to our digital banking services. During this period, customers will experience disruptions affecting:

1. Internet banking
2. App
3. New customer applications
4. Lending applications
5. Open banking

We'll reach out if we experience any delays restoring our services. Call us on 132 888 for any questions, we're here until 8pm AEDT or between 9am and 2pm AEDT tomorrow.

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Tuesday 26 November 2024: Issues affecting app and internet banking

We are currently experiencing intermittent issues affecting our app and internet banking. We are looking into this urgently and apologise for any inconvenience caused.

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Friday 22 November 2024: Issues affecting app card management, Osko payments and PayID

We are experiencing intermittent issues affecting app card management, Osko payments and PayID features such updating account details. We're working with our partners to resolve this problem as quickly as possible and apologise for any inconvenience caused.

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Alert: Planned maintenance - Sunday 17 November 2024, 2:30AM - 8:30AM AEDT.

We will be undertaking important maintenance to our digital banking services.

During this period, customers will experience disruptions affecting:

1. Internet banking
2. App
3. New customer applications
4. Lending applications
5. Open banking

We'll reach out if we experience any delays restoring our services. Call us on 132 888 for any questions, we're here until 8pm AEDT or between 9am and 2pm AEDT tomorrow.

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Tuesday 5 November - Public holiday notification

‍Our VIC branches (excluding Bendigo) will be closed for the Tuesday 5th November public holiday. Our contact centre will remain open from 8am-8pm AEDT. Give us a call on 132 888 if you need any help.

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Saturday 19 October 2024 - App and internet banking outage:

8:50pm- We are seeing services come back online, and we sincerely apologise for this inconvenience. We will continue to monitor our systems for stability tonight. The following services are online:

• app and internet banking
• card payments
• Osko payments

We're very sorry for the frustration and inconvenience this issue has caused, and we thank you for your patience.

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7:20pm -We are experiencing intermittent issues affecting our app and internet banking. We are looking into this urgently and apologise for any inconvenience caused.

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Friday 18 October 2024 - App and internet banking outage:

5:50pm: Thanks for your patience as we worked to bring our app and internet banking back online. Our digital banking channels are now online and we are monitoring stability of our services.

3.46pm: We are continuing to experience intermittent issues affecting our app and internet banking. We're sorry for the inconvenience this has caused. We're working with our partners to resolve this problem as quickly as possible.

2:10pm: We are experiencing intermittent issues affecting our app and internet banking. We are looking into this urgently and apologise for any inconvenience caused.

10:30am: This issue has now been resolved, customers should now be able to access our app and internet banking. We apologise for any inconvenience caused. If you are still experiencing any issues please reach out or call our team on 132 888.

9:50am: We are experiencing intermittent issues affecting our app and internet banking. We are looking into this urgently and apologise for any inconvenience caused.

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14/10/2024 Alert: Voice ID verification issue affecting contact centre wait times

‍We're currently investigating an issue affecting customer Voice ID verification. As we work to resolve the issue as quickly as possible, customers may experience longer than usual wait times when calling us on 132 888.

We apologise for any inconvenience this has caused.

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4/10/2024 - Public holiday notification

Our NSW, ACT and QLD branches will be closed for the Monday 7th October 2024 public holiday.

Give us a call today on 132 888 if you need any help. We're here 'til 8pm AEST today and 9am-8pm tomorrow.

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26/09/2024 - Lending application maintenance Thursday 26 September, 8.00pm – 8.30pm AEST.

‍We are undertaking maintenance to our online lending platform. During this period, customers might experience some intermittent issues accessing our lending application platform.

Call us on 132 888 for any questions, we're here until 8pm AEST.

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9/09/2024 - Alert: issues affecting contact centre calls

‍We're currently investigating issues affecting calls to our contact centre on 132 888. All other services remain unaffected. We’re working to restore services as soon as possible and apologise for any inconvenience this has caused.

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Alert: Planned maintenance - Sunday 8 September 2024, 2:30AM - 8:30AM AEST.

‍We will be undertaking important maintenance to our digital banking services. During this period, customers will experience disruptions affecting:

• Internet banking
• App
• New customer applications
• Lending applications

We'll reach out if we experience any delays restoring our services. Call us on 132 888 for any questions, we're here until 8pm AEDT Monday - Friday or between 9am and 2pm AEDT Saturday.

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2/09/2024 - Alert: Moe branch closure due to power outage

We're currently investigating a power outage affecting our Moe branch. The branch is currently closed as we work to resolve the problem as quickly as possible.
We apologise for any inconvenience this has caused.

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Alert: Outage - International transfers - Monday 12 August 10:00am AEST

‍We are experiencing a technical issue with international transfers. Our team are working to fix this and we will keep you updated. If you need to make an international payment please call 132 888 for assistance. We're sorry for any inconvenience caused.

Alert: Planned maintenance – Sunday 4 August 2024, 12:30am - 7am AEST

We will be undertaking important maintenance to our digital banking services.

During this period, customers will experience disruptions affecting:

• Internet Banking
• App
• Customer sign up
• Lending applications
• Open Banking

We'll reach out if we experience any delays restoring our services. Call us on 132 888 for any questions, we're here until 8pm AEST on Monday to Friday or between 9am and 2pm AEST on Saturday.

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1/08/2024 - We’ll be removing the payment of interest on our Everyday Access and Commercial Access accounts.

From 1 August, we’ll be removing the payment of interest on our Everyday Access and Commercial Access accounts. If you have any questions, call us on 132 888. We're here between 8am and 8pm AEST Monday-Friday and 9am and 2pm on Saturday.

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1/07/2024 - interest summaries and EOFY statements

Your interest summary is now available via the app and internet banking. If you need a bank statement, your EOFY statement will be available within the next 2 weeks.

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Alert: Planned maintenance – Saturday 27 July 2024, 2.30pm – 3pm AEST‍

We will be undertaking scheduled maintenance to our contact centres. During this period, customers may experience disruptions connecting to 132 888 services.

We'll reach out if we experience any delays restoring our services. Our team are here between 8am and 8pm AEST Monday-Friday and 9am and 2pm on Saturday.

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19/07/20204 - technology issue affecting contact centre

We're currently investigating a supplier technology issue affecting our contact centre, and intermittent issues accessing our app and internet banking. We're working with our technology partners to resolve the issue as quickly as possible and apologise for any inconvenience this has caused.

Update: technology issues affecting contact centre 6.00pm AEST - Our team continues to investigate issues affecting our contact centre services. Thanks for your patience as we work hard to restore connection as quickly as possible. We apologise for the inconvenience this has caused.

Update: technology issues affecting contact centre 9.40pm AEST - Thanks for your patience as we worked to restore services to our contact centre tonight. We’re sorry for the inconvenience this has caused. Our contact centre team will be available again from 9am - 2pm Saturday to help you out.

Update: technology issues affecting contact centre 8.45am AEST - Thanks for your understanding as we worked to successfully restore services to our contact centre yesterday. Customers may experience longer than usual wait times today as we bring all systems back online. We’re sorry for the inconvenience this has caused.

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7/06/2024 - public holiday notification

Our branches and contact centre will be closed for the Monday 10th June 2024 public holiday.

Give us a call today on 132 888 if you need any help. We're here 'til 8pm AEST Friday and 9am-2pm Saturday.

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26/04/2024 - Changes to Bonus Saver interest tiers from 1 June 2024

On 1 June 2024, we will be introducing an additional interest tier to the Bonus Saver. This tier will apply to balances between $0.01 - $100,000.00. The second tier will then apply to balances between $100,000.01 - $250,000.00. The last two tiers will be combined and the last tier will apply to balances from $500,000 plus. These changes will automatically apply to the Bonus Saver account on 1 June 2024.

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3/06/2024 - power issues affecting contact centre

We're currently investigating power issues affecting our contact centre. Customers may experience longer than usual wait times as we work to resolve the problem as quickly as possible.

All other services remain unaffected. We apologise for any inconvenience this has caused.

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26/04/2024 - Changes to cryptocurrency payments from 27 May 2024

In recent years there has been a growing interest in cryptocurrencies. We’ve also seen more customers losing funds from cryptocurrency exchange scams. These scams take various forms, but one common tactic involves deceiving customers who believe they are investing in non-crypto assets. Instead, scammers divert their funds to cryptocurrency exchanges.

Due to the increased risk to customers, we’re implementing measure to help reduce the frequency of these types of scams and fraud.

We may limit transfers from a customer across all Bank Australia accounts to what we determine to be cryptocurrency exchanges or for cryptocurrency purposes to a maximum of $10,000 per calendar month. These limits will come into effect from 27 May 2024. This does not impact your ability to deposit withdrawals from cryptocurrency exchanges to your Bank Australia accounts.

Learn more.

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02/06/2024 -Planned maintenance - Sunday 2 June 2024, 2:30AM - 8:30AM AEST

We will be undertaking important maintenance to our digital banking services.

During this period, customers will experience disruptions affecting:

1. Internet banking
2. App
3. Customer onboarding
4. Lending applications

We'll reach out if we experience any delays restoring our services. Call us on 132 888 for any questions, we're here until 8pm AEST or between 9am and 2pm AEST tomorrow.

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27/05/2024 - app outage‍

We are currently investigating reports of issues using our app. We are looking into this urgently and apologise for any inconvenience caused.

27/05/2024 - 5.30pm AEST- resolved.

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Digital maintenance Sunday 5 May 2024, 12AM - 7AM AEST

We will be undertaking important maintenance to our digital banking services.

During this period, customers will experience disruptions affecting:

1. Internet banking
2. App
3. Customer onboarding
4. Lending applications

We'll reach out if we experience any delays restoring our services. Call us on 132 888 for any questions, we're here between 8am and 8pm AEST Monday-Friday and 9am and 2pm on Saturday.

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Digital maintenance Saturday 27 April 2024, 1:30AM - 4:30AM AEST

We will be undertaking important maintenance to our digital banking services.

During this period, customers will experience disruptions affecting:

1. Internet banking
2. App
3. Customer onboarding
4. Lending applications

We'll reach out if we experience any delays restoring our services. Call us on 132 888 for any questions, we're here between 8am and 8pm AEST Monday-Friday and 9am and 2pm on Saturday.

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23/04/2024 - Public Holiday Branch Closures

Our branches and our contact centre will be closed for the Thursday 25th April 2024 public holiday.

Give us a call on 132 888 if you need any help. We're here 'til 8pm AEST today and 8am-8pm tomorrow.

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Alert: Planned maintenance Sunday 21 April 2024, 12:30AM - 7:30AM AEST

We will be undertaking important maintenance to our digital banking services.

During this period, customers will experience disruptions affecting:

1. Internet banking
2. App
3. Customer onboarding
4. Lending applications

We'll reach out if we experience any delays restoring our services. Call us on 132 888 for any questions, we're here between 8am and 8pm AEST Monday-Friday and 9am and 2pm on Saturday.

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28/03/2024 - Public Holiday Branch Closures

Our branches and our contact centre will be closed from Friday 29th March 2024 to Monday 1st April 2024, reopening Tuesday 2nd April 2024.

Give us a call on 132 888 if you need any help. We're here 'til 8pm AEDT Wednesday and Thursday.

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Alert: Planned maintenance Sunday 17 March 2024, 2:30AM - 8:30AM AEDT

We will be undertaking important maintenance to our digital banking services.

During this period, customers will experience disruptions affecting:

1. Internet banking
2. App
3. Phone banking
4. Customer onboarding
5. Lending applications

We'll reach out if we experience any delays restoring our services. Call us on 132 888 for any questions, we're here between 8am and 8pm AEDT Monday-Friday and 9am and 2pm on Saturday.

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29/02/2024 - Changes affecting open banking services - Tuesday 5 March 10:30am and 12:30pm

We will be making updates to our open banking services. During this period, customers might experience issues creating new sharing arrangements. Call us on 132 888 for any questions, we're here between 8am and 8pm AEDT Monday-Friday and 9am and 2pm on Saturday.

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23/02/2024 - Lithuanian Co-Op Credit Society ‘Talka’ Limited customers to join Bank Australia from 1 April 2024

From 1 April 2024 we will be welcoming Lithuanian Co-Operative Credit Society ‘Talka’ Limited customers to Bank Australia.

Talka is a small credit union serving around 2,000 members from the Australian-Lithuanian community with approximately $20 million in assets.

The current market environment is becoming increasingly difficult for smaller credit unions and mutual banks, and the level of regulatory compliance is increasing incomplexity. Due to these circumstances, Talka has sought a suitable partner to offer greater security to its members. The transfer of business has been approved by the Australian Prudential Regulation Authority (APRA) and does not require a member vote.

Learn more.

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22/12/2023 - iOS device payment transfer issue

Due to a recent iOS change, we’re aware some customers are experiencing a number formatting issue to their transfer amount which is visible before transferring on their iOS device.

Customers may experience changes to the amount when transferring between accounts, paying others or via BPAY® their iOS device. For example, paying $12.34 may be updated to $1234.00. Customers can resolve the issue by ensuring their device settings and number format is up to date at:

iOS settings > General > Language & Region > Number Format> Changing the format to 1,234,567.89.

We ask customers to look closely at their payments prior to submitting or make payments by internet banking if required. We’re working to fix the issue and apologise for any inconvenience this has caused.

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15/02/2024 - Issue resolved (Issues with internet banking performance, app performance and Osko payments)

Update - 8.50am - AEDT 20 February: We’re investigating continued delays with some transfers as a result of the system performance issues experienced last week. We thank affected customers for their patience and we're working to finalise all payments as soon as possible.

Update - 8:37pm AEDT 15 February: Issue resolved.

The issue affecting app and internet banking performance has now been fixed and Osko services are progressively returning to normal.
Thanks for your patience today as we've worked to resolve this issue with our technology partner. We're so sorry for the inconvenience and frustration this has caused.

Our contact centre is open from 8am to 8pm AEDT tomorrow on 132 888 to help customers with any transfers that may have been affected over the past 24 hours.

‍Update - 3.00pm AEDT 15 February: We are continuing to investigate issues with our app and internet banking performance. We’re sorry for the delay and thanks for your patience while we work to fix the problem.

12:00pm AEDT 15 February: We’re currently investigating an issue with app and internet banking performance. Customers may experience slow access to app and internet banking. Osko payments are also currently offline. We’re working to restore services as soon as possible and are sorry for the inconvenience.

As we continue to investigate issues with our app and internet banking performance, some customers may see successful payments highlighted as failed and payments take longer to arrive at their destination. We ask customers to look closely at their accounts prior to resubmitting payment to avoid duplicates. We’re sorry for the inconvenience and thanks for your patience while we work to fix the problem.

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4/02/2024 - Extended contact centre wait times

‍We are currently investigating intermittent power and internet issues at our contact centre affecting customer wait times. We're sorry for any inconvenience and will keep you updated with developments.

Alert: Planned maintenance Sunday 11 February 2024, 12:30AM - 7:00AM AEDT

We will be undertaking important maintenance to our digital banking services.

During this period, customers will experience disruptions affecting:

1. Internet banking
2. App
3. Phone banking
4. Customer onboarding
5. Lending applications

We'll reach out if we experience any delays restoring our services. Call us on 132 888 for any questions, we're here between 8am and 8pm AEDT Monday-Friday and 9am and 2pm on Saturday.

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Scam alerts

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Scam alert: Australia Post phishing scams


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Australia Post scams are on the rise. These messages include links to fake websites that look similar to Australia Post’s official site. Once there, you're asked to enter credit card details or personal information, which is then stolen and used for fraudulent activity.

Remember Australia Post will never:

• Call, text, or email you asking for personal or financial information (e.g. passwords, credit card numbers, account details)
• Request payment via message
• Ask you to click on a social media message to arrange a courier

What to do if you get a message:

• Do not click on any links
• Do not enter any personal or financial information
• If you think you've been targeted call us straight away on 132 888.
• Verify parcel tracking directly through the official Australia Post website: auspost.com.au


Your safety is our priority. Stay alert and protect your information.

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29 May 2025 - scammers impersonating Bank Australia staff

Beware of scammers texting a 'case reference' for a fake fraud case. Scammers are posing as Bank Australia’s fraud team via text messages and phone calls, providing a fake fraud ‘case reference’ and attempting to gain information from customers to access their accounts or internet banking. This is a scam. Even if the message or call appears to come from Bank Australia in your phone call log or text thread: scammers can fake legitimate numbers to impersonate companies. Further, Bank Australia will never ask you to disclose your card details, PIN, one-time code (OTP) or personal banking details in an unsolicited email, SMS or phone call. These messages and calls might look a bit different each time, but the aim is always the same: to get your personal or banking details. If you receive a call or SMS claiming to be from Bank Australia’s fraud team, hang up or don’t click any links, and call us on 132 888.
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2 May 2025 - Important password security update

Ensure you have unique passwords for you Bank Australia accounts. We are encouraging customers to update their passwords if you are currently using the same passwords across multiple accounts or services.

Password tips:

• Avoid using your name, date of birth, or repetitive/sequential numbers.
• Create a unique password for Bank Australia that isn't used elsewhere.

Your security is our priority. Update your password now to keep your account secure.

For more tips on staying fraud safe head to our scams and fraud page.

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24 March 2025 - Scammers are impersonating Bank Australia staff and organisations such as PayPal.

We will never ask you to complete or initiate transactions to stop fraud and we won’t ask you to share sensitive information such as your card details or a onetime password.

If you’re unsure about a call or if a third-party says they will transfer you to Bank Australia, please hang up and call us back on 132 888.

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11/03/2025 - Beware of Cryptocurrency Scams

Cryptocurrency scams are on the rise. These scams often involve the following tactics:

1. New account requests: Scammers may instruct you to open an account with a new financial institution, such as Bank Australia. This is a red flag. The motivation behind this request is to avoid detection, as there is no existing customer profile, making it more challenging to identify unusual activity.

2. Scripted responses: Scammers may tell you exactly what to say to your bank or financial institution in order to open an account or to make a payment or transfer. This is another warning sign of fraudulent activity.

3. Losses from crypto platforms: The actual financial loss occurs through the cryptocurrency platform. Scammers may convince you to transfer funds to these platforms, where they can then steal your money. Once the money is transferred out of your Bank Australia accounts, it is far more difficult to track.

How to Protect Yourself

• Verify requests: Always verify any request to open a new financial account with a trusted source.

• Be sceptical: If something seems too good to be true, it probably is. Be sceptical of unsolicited offers and investment opportunities.

• Report suspicious activity: If you suspect you are being targeted by a scam, report it immediately to your financial institution and the relevant authorities.

While our advanced fraud detection and prevention systems often highlight activity that may be related to scams and fraud, we will not always be able to highlight unusual activity. It is crucial to remain vigilant and take proactive steps to protect yourself. In most cases, liability for losses due to scams lies with the account holder, so it is essential to stay informed and cautious.

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10/02/2025 – Scammers are tricking people into handing over their bank cards

Red flag: If anyone tells you to give them your bank card, for example by leaving it in your mailbox for them to collect to ‘investigate fraud’. Don’t do so. Even if they claim to work for Bank Australia, the police or other companies like PayPal.

Never provide any PIN, or one-time password (OTP) to anyone as this could be used to access your accounts.

If anyone asks or tells you to give them your bankcard, hang up or don’t reply, and don’t click links – then please call us on 132 888 to report the scam. It’s also a great idea to update your relevant passwords.

Learn more about protecting yourself from scams and fraud.

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22/11/2024 - Scammers are impersonating Bank Australia staff

If you receive a call asking to provide a one time password or information about your account please hang up. We will never ask you to provide a one time password.

If you’re unsure about a call, please hang up and call us back on 132 888.

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9/10/2024 - Scam alert: increased reports of phone porting

We are receiving increased reports of phone porting scams targeting Bank Australia customers. Scammers are using phone porting as a tactic to access private customer details – including bank accounts. A phone porting scam occurs when scammer transfers your mobile number to a device or SIM card they control. This process, known as phone porting, allows them to gain access to your calls and messages. Key signs of phone porting:

1. Phone in SOS mode: Your phone might show “SOS” mode, indicating no network, but it could mean your number has been taken over by cybercriminals.
2. Unexpected porting requests: Receiving unexpected text messages from your telecommunications provider requesting to port your number to a new device or provider.

Ways to protect yourself:

1. Set up a PIN: Request a PIN from your telecom provider for account changes.
2. Limit personal info: Remove personal details like your birthday and phone number from social media.
3. Avoid suspicious links: Don’t click on unexpected links; verify before sharing info.
4. Use authenticator apps: Opt for authenticator apps instead of your mobile number for multi-factor authentication.
5. Unique passwords: Use different passwords for different accounts to limit damage if one is compromised.

If you’re concerned about your account, call us on 132 888 or contact your telecommunications company immediately.

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16/02/2024 - Scam alert: be cautious of callers saying they are from subscription services

‍We’re receiving reports that scammers are posing as staff from subscription services, such as Amazon, asking customers to purchase gift cards to receive a refund for a subscription. If you’re concerned about your account or not sure if a caller is genuine, hang up and call us on 132 888.

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4/01/2024 - Scammers impersonating Bank Australia staff

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We’re receiving reports that scammers are posing as members of Bank Australia's fraud team.

They are advising customers that their Bank Australia cards have been compromised, and ask customers to make bank transfers to accounts that don’t belong to Bank Australia. No Bank Australia staff will instruct you to transfer your own funds.

If you’re concerned about your account or not sure if a caller is genuine, hang up and call us on 132 888.

24/11/2023 - Scammers are impersonating Bank Australia staff

If you receive a call asking to provide a one time password or information about your account please hang up. We will never ask you to provide a one time password.

If you’re unsure about a call, please hang up and call us back on 132 888.

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16/11/2023 Scam alert - PayID scam‍

We are receiving increased reports of PayID scams targeting Facebook Marketplace. Read more on how you can best protect yourself.
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Here are some things to keep in mind:

• You should never have to send money to someone who is purchasing something from you. If someone asks you to send money before they will complete a purchase, this is a red flag and you should not proceed.
• If someone advises a transfer did not work, check your account before providing additional information, like an email address.
• Payments are never "held" by PayID. PayID is just a way to send funds without sharing account numbers. If someone claims that your payment is being held by PayID, this is not true.
• PayID and NPPA never send emails to customers. If you receive an email claiming to be from PayID or NPPA, it’s likely a scam. If you're not sure if an email is legitimate, call us on 132 888.

Remember to always be cautious when giving out personal information or sending money online. If something seems too good to be true, it probably is. If you’re suspicious or need assistance, get in touch with us on 132 888.

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08/08/2023 Scam alert: be cautious of pop up messages requesting log in access to your computer or bank accounts‍

We are receiving reports of scammers targeting customers by using website pop-ups aiming to compromise your personal information and bank accounts.

Be cautious of pop-up windows that show error messages – they could be scams. Scammers are using fake logos to impersonate legitimate support services, and mimicking genuine error messages. These tactics create a false sense of urgency. The messages will claim to warn you of a security breach on your device. Scammers want to manipulate you into calling a deceptive helpline where they can request remote access to your device, or payment.

Bank Australia and other reputable organisations will never ask for payments through gift cards, cash reload cards, or wire transfers. Additionally, we will never request remote access to your device.Remember:

1. Exercise extreme caution about granting remote access, and always check that any request is genuine.
2. Regularly update your antivirus software and conduct comprehensive device scans following encounters with suspicious pop-ups.
3. Strengthen your online defences by enabling your browser's pop-up blocker feature.
4. Bear in mind that caller IDs can be manipulated by scammers, making them appear authentic. Maintain a critical eye.
5. If you're not sure about a request, reach out directly to the company through official communication channels. Never use contact information from a pop-up.
6. Your financial privacy is important to us. By staying informed and vigilant, you can stop scammers and protect your accounts and your personal information.

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05/07/2023 Scam alert: be cautious about callers claiming to 'protect' your internet banking

Scammers are contacting Bank Australia customers, trying to get access to their internet banking by pretending to 'protect' customers from scams. Recently these are becoming more persistent and long-term, sometimes involving multiple calls. Red flag phrases to listen out for: "Andrew from the UK" calling you; and once they've gained access "Don't log in to your account now, as it will tip off the scammers."If you're concerned, hang up and contact Bank Australia to report through our trusted phone number 132 888 or via secure mail in your internet banking or app. Never give anyone your log in details or one-time password (OTP). Bank Australia will never ask you for these details in a call or text message.

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24/05/2023 Scam alert: Fake investment brochure - Fixed Term Deposit

A fake document, developed by scammers, claiming to offer Bank Australia Fixed Term Deposits investments with the promise of high returns is being circulated. This offer is a scam. This is not a legitimate offer from Bank Australia.

We've also received reports that scammers have been sending these brochures using the names of genuine Bank Australia employees to further conceal this scam.

If you need any assistance, have questions or are unsure of any documentation you may have received please get in touch with our contact centre on 132 888.

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06/04/2023 Scam alert - Scam alert: Scammers impersonating Bank Australia requesting customers to change internet banking passwords

Scammers pretending to be Bank Australia are using a new tactic to try to gain access to your accounts. They are now sending out 'Temporary passwords' via calls and texts, and instructing you to log in and change your password to the one they have provided.

• These messages may show up in the same message thread as those from Bank Australia, making them seem even more convincing.
  
• Don't be fooled! Remember, Bank Australia will NEVER request that you change your internet banking password via an unsolicited SMS or phone call, nor will we ever ask you for sensitive internet banking information.
• Don't put your accounts at risk by providing any information or responding to unsolicited SMS or phone requests. Always validate any request by calling 132 888 and speaking directly with Bank Australia. Stay alert and stay safe!

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21/03/2023 Scam alert - Scam alert: Scammers impersonating Bank Australia SMS and phone call with malicious link

We're receiving urgent reports that scammers are posing as Bank Australia via SMS and phone calls attempting to gain information from customers to access their internet banking. Scammers are sending an SMS appearing as a notification that the customer's internet banking has been 'suspended due to unusual activity' with a link prompting the customer to verify their identity. DO NOT CLICK THIS LINK. The link leads to a malicious website designed to steal banking details and potentially contains malware that could steal further personal information and one-time-codes.

If a caller asks you to confirm your internet banking number via the website, then it’s definitely a hoax call, hang up immediately.

‍This is a scam. Bank Australia will never ask you to disclose your pin, one-time code or personal banking details in an unsolicited email, SMS or phone call. We will do everything we can to assist if you experience loss from a scam.

However, funds cannot always be recovered. Discover more about how you can help protect your accounts. If you need any assistance please get in touch with us on 132 888

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10/01/2023 Scam alert - scammers impersonating Bank Australia SMS

We're receiving urgent reports that scammers are posing as Bank Australia staff, trying to get access to customers' internet banking.

The scammers may call, or send an SMS advising Bank Australia will contact you shortly and then call. The call or text may appear as though it comes from 'BankAust' or similar. The scammer will say that your internet banking has been compromised or hacked, and request your account details including SMS one-time codes. They will advise that they are changing your old 'compromised' account so you will not need to do anything and shouldn't access your account until they contact you again. This is a scam.

Bank Australia will never ask you to disclose your pin, one-time code or personal banking details in an unsolicited email, SMS or phone call.

If you receive a message like below or unsolicited call from anyone claiming to be Bank Australia, do not click on any suspicious links and/or provide personal information. Please report this to us via DM or call us on 132 888.We will always do everything we can to assist if you experience loss from a scam. However, funds cannot always be recovered. Discover more about how you can help protect your accounts

‍If you need any assistance please get in touch with us on 132 888.

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05/01/2023 Scam alert - PayID scammers

We have been receiving reports of PayID Scams and want to make you aware of those that may try to trick you into giving away your personal information or money. Please be cautious and follow the advice below to protect yourself.

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Here are some things to keep in mind:

• There is no such thing as a "PayID upgrade." Scammers may try to claim that you need to upgrade your PayID in order to continue using it, but this is not true.

• You should never have to send money to someone who is purchasing something from you. If someone asks you to send money before they will complete a purchase, this is a red flag and you should not proceed.

• Payments are never "held" by PayID. PayID is just a way to send funds without sharing account numbers, and to make sure the name on the PayID is the one you expect. If someone claims that your payment is being held by PayID, this is not true.

• PayID and NPPA never send emails to customers. Any email about your account will only come from your bank. If you receive an email claiming to be from PayID or NPPA, it is likely a scam. If you're not sure if an email is legitimate, call your bank at 132 888.

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Remember to always be cautious when giving out personal information or sending money online. If something seems too good to be true, it probably is. Protect yourself and your information by following the guidelines above.

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13/10/2022 scam messages and calls

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We are aware that scammers are posing as members of our fraud bureau service – Vigil, and are contacting customers via phone calls and SMS to get access to their internet banking. We have also had reports that scammers are posing as Bank Australia staff. We ask all customers to have increased awareness, not click on links sent via SMS or email, and never share any personal banking information including any one-time security codes over the phone.

If you need any assistance, please get in touch with our contact centre on 132 888.If you need any assistance please get in touch with our contact centre on 132 888.

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07/10/2022 Customer data security

Following Optus’ recent cyber-incident, our team continue to be vigilant in monitoring for unauthorised or suspicious activity. We encourage customers to have increased awareness across their accounts and if required, take additional steps to protect personal information.

Customers can:

• Secure your devices and monitor for unusual activity
• Change your online account passwords and enable multi factor authentication for banking
• Check your accounts for unusual activity such as items you haven’t purchased
• Place limits on your accounts or ask you bank how you can secure your money
• If you suspect fraud you can request a ban on your credit report.

For more information, customers can access resources at Scamwatch - Optus data breach scams | Scamwatch 

If you have any questions or concerns about the activity on your account, please call us on 132 888.

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05/10/2022 Text message scam

We’re receiving reports that scammers are targeting people via text message claiming to be a relative or friend in need of money. Payment is requested via bank transfer and is often required urgently to pay for essential items.

Their usual name might appear in the message and we ask customers to be vigilant and take extra care when transferring requested funds by confirming contact or banking details. If you aren’t sure about a text message you receive (from anyone), check their number and call them back on a number you trust.

If you believe you are a victim of a scam or fraud please get in touch with our contact centre on 132 888.

We will always do everything we can to assist if you experience loss from a scam. However, funds cannot always be recovered. Discover more about how you can help protect your accounts.

If you need any assistance please get in touch with our contact centre on 132 888.

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19/09/2022 Scam email alert - 'Additional payment received'

‍We’re aware of scam emails circulating that claim to be from Bank Australia and ‘PayID’, claiming that there is an issue with your account so funds have been held or your account locked. These emails are scams and should be deleted.

Don't reply, provide any personal information or click on any links. Protect yourself from email and SMS 'phishing' scams like this by knowing what to look out for, and let us know if you receive something that claims to be from us but doesn’t look quite right. Learn more about phishing scams. Familiarise yourself with current scams by visiting our scams hub and Scamwatch.gov.au.

We will always do everything we can to assist if you experience loss from a scam. However, funds cannot always be recovered. Discover more about how you can help protect your accounts. If you need any assistance please get in touch with our contact centre on 132 888.

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02/09/2022 Scam alert: targeted phishing

We are aware that a number of Financial Institutions are being attacked through the use of targeted phishing. These attacks lead members to an account which looks like their own, and then steals private information to access their bank account. Please be cautious clicking links and make sure you visit the correct web address for internet banking.

Key things to watch out for:

• A site is stood up with a web address similar to the bank’s legitimate website
• Google Ads lead you to the bogus site by offering inducements

The stolen information is then used by scammers to log into the legitimate internet banking to transfer funds out to other accounts and cryptocurrency.

Protect yourself:

• Only access the bank’s website by typing the address in yourself
• Only access internet banking through the link on the bank’s genuine website
• Be wary of any website that asks for your personal information
• Never give anyone your one-time codes from the VIP App or SMS – always read the SMS to be sure you know what it’s for
• If you think you’ve give your details on a bogus website, contact the bank immediately. If you have any questions or concerns, please call us on 132 888.

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16/08/2022 - Fake Centrelink debt scam call

Centrelink are warning Australians to be wary of a new scam call claiming to be from Centrelink. The caller claims that a debt needs to be paid urgently, or you’ll be arrested. Payment is requested via bank transfer, gift cards, or cryptocurrency. While Centrelink will contact people by phone, SMS, or email, they will not ask you over the phone to transfer money, and will not request payment by gift card or cryptocurrency.

You can familiarise yourself with what Centrelink will and won’t do by following the tips on visiting their website.‍

If you aren’t sure about a call you receive (from anyone), hang up and call them back on a number you trust.

We will always do everything we can to assist if you experience loss from a scam. However, funds cannot always be recovered. Discover more about how you can help protect your accounts: https://www.bankaust.com.au/good-to-know/scams-security-and-fraud‍

If you need any assistance please get in touch with our contact centre on 132 888.

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12/08/2022: Scam alert – Tax refund SMS scams

The Australian Taxation Office (ATO) is warning about a high volume of SMS scams pretending to be from the ATO. These scams tell you that you’re owed an income tax repayment and ask you to click a hyperlink and complete a form. But clicking the link takes you to a fake ATO web page that asks for your personal identifying information, including your credit card details.

If you receive an SMS like this, don’t click on any links. You can report the scam to the ATO. The real ATO will never send you an SMS with a link to log in to online services, or ask for your credit card details.

Visit www.ato.gov.au/scamalerts to find out more.

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1/07/2022 Alert: WhatsApp & Messenger scam - don't send money to 'family'.

We're receiving reports that scammers are targeting people via online messaging apps (e.g. WhatsApp, Facebook Messenger, etc.) claiming to be a relative in need of money, or a Bank Australia employee.

They will give a story as to why they aren’t contacting you from their usual account or phone number, and another story to explain why they want you to send funds to a third person. Please be wary of who you are speaking to online. Never send any money to someone you do not know personally and trust.

If you believe you are a victim of a scam or fraud please get in touch with our contact centre on 132 888.

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14/06/2022 Fake Bank Australia brochure and application form being circulated

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A fake document, developed by scammers, claiming to offer investment in a ‘Bank Australia emerging market fund’ with the promise of high interest rates is being circulated.

This offer is a scam. This is not a legitimate offer from Bank Australia.

What to do if you’ve received this scam brochure

• Do not reply to the scammer

• Do not provide any account details or personal information

• Do not send any money to an unknown person

• Call us immediately on 132 888

What to look for if you suspect something might be a scam

• Offers that are ‘too good to be true’

• Offering a product that we do not offer or providing information that does not match our official website

• A high up-front investment with a fee

• Offer of a ‘fixed return’

• Poor grammar and spelling

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Tuesday 12th May 2022 - Crypto/investment scams warning

We’re receiving increasing reports of crypto and investment scam activity. Many of these scams begin with online advertisements (on social media, websites or discussion forms).Scammers will likely then call victims shortly after entering their details to sign them up, sometimes asking for remote access to their devices.

If given access scammers can use this to get a hold of the victims personal data (including account information and login credentials). These scammers often warn victims their bank may call and ask questions. They likely will attempt to coach the victim on what to say to avoid detection.

We will always do everything we can to assist if you experience loss from a scam. However, funds cannot always be recovered. Discover more about how you can help protect your accounts.

If you need any assistance please get in touch with our contact centre on 132 888.

6/05/2022 -ATO warns community do not engage in GST fraud

The Australian Taxation Office (ATO) has identified, and is taking strong action, to respond to significant fraud involving participants inventing fake businesses to claim false refunds.

The ATO is warning the community not to engage with this fraud and for participants to come forward before we take tougher action.

Learn more.

18/03/2022 NSW and QLD flood related scams

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We’re receiving increasing reports of scam activity in relation to flood support and relief. Unfortunately scammers quite often take advantage of people during these kind of devastating natural disasters.
If you are looking to donate or seeking support or relief please make sure to: Be wary of all approaches you did not initiate, especially if you are asked for personal details.

• Confirm the identity of the contact by calling the organisation directly

• Do not disclose personal information in a phone call, such as bank account details, logins or passwords

• Do not download software or click on web links you’re not sure of

• Consider your local post office when internet services are disrupted to print and mail any forms

• Donate only to registered official charities

We will always do everything we can to assist if you experience loss from a scam. However, funds cannot always be recovered.
If you need any assistance please get in touch with our contact centre on 132 888.

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17/02/2022 Fraud alert: Increased reports of investment scam activity

We’re receiving increasing reports of investment scam activity. We will always do everything we can to assist if you experience loss from a scam. However, funds cannot always be recovered. You can help protect your accounts by following the advice on moneysmart.gov.au.

From moneysmart.gov.au:

“Be suspicious of anyone offering you easy money. Scammers are skilled at convincing you that the investment is real, the returns are high and the risks are low. There's always a catch.

How investment scams work

There are three main types of investment scams:

• The investment offer is completely fake.

• The investment exists, but the money you give the scammer doesn't go towards that investment.

• The scammer says they represent a well-known company – but they're lying.

In any case, the money you 'invest' goes straight into the scammer's bank account and not towards any real investment. It is extremely hard to recover your money if it goes to a scammer based overseas.

Anyone can be scammed and every scam is different. Scams are often very hard to spot and can feel legitimate in the moment. Scammers can use professional-looking websites and apps, and impersonate legitimate companies.”

Read the moneysmart advice in full.

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28/09/2021 Scam alert: FLUBOT WARNING

What is FLUBOT?

Flubot is malicious software delivered to unsuspecting victims via text message.  The messages ask you to tap on a link relating to delivery of a parcel or to hear a voicemail message.  However, the message is fake, there is no delivery or voicemail.

Flubot impacts both Android phones and iPhones.

There have been different version of the Flubot messages over the last two months, with the most recent being of higher quality, so they can be harder to spot.
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What happens if I click on the link?

Clicking on the link will prompt downloads that can access different areas of your phone, including access and stealing your list of contacts, making calls and sending text messages.  The malware it downloads may also impact your security by stealing login details for websites, apps, and digital wallets, and SMS codes used for authentication.
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How can I protect myself?

Avoid clicking on links in text messages.  If you are genuinely expecting a parcel, seek information directly from the merchant or Australia Post instead.

Delete the message (including from your archive).

If the message appeared to come from one of your contacts, call them on a number you trust to let them know that they appear to have fallen victim to Flubot, and will need to take action to protect themselves.
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What happens if I’ve clicked on the link?

Take immediate action.  If you’ve already clicked to download, then your passwords and online accounts are at risk.  Clean your device to remove the malicious software.  This can be through an IT professional, using official Android anti-virus software, and/or performing a factory reset which will delete all of your data, including photos, messages, contacts, and authentication apps.

Once your device is clean, update passwords for any apps or sites that you may have used since clicking on the link.  If you’ve used the same passwords elsewhere, you should also update those.
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Where can I get more information?

You can find more information about this threat on ScamWatch.gov.au.
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22/07/2021 Scam alert: Remote access

This year, scammers have stolen more than $7.2 million from Australians by gaining access to home computers, an increase of 184% compared to last year. Remote access scams are one of the largest growing scam types. Learn more
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11/06/2021 Scam alert: Email hacking

If someone hacks your emails, they may use your email address to send malicious emails to people on your contact list. A tell-tale sign that someone has hacked your account is being locked out.  If you get locked out, contact your provider and your bank.

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