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Bank Australia open to serve our customers: As an essential service our branches and contact centre remain open to serve our customers with their banking needs during the COVID-19 pandemic. Please use the 'find us' function to view your nearest branch's current operating hours. You can still get in touch with us by phone on 132 888 from 8:00am to 8:00pm, Monday to Friday and 9:00am to 2:00pm Saturday. It may take us longer to answer your call as more customers choose to call rather than come into a branch so thanks in advance for your patience and please take care of yourselves. View details

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Preparing for life events

Whether planned or a surprise, life events such as buying your first home, preparing for a baby or organising your family holiday are moments we can help you prepare for.  

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Our Banking Codes of Practice

Bank Australia is a member of the Australian Banking Association (ABA), Customer Owned Banking Association (COBA) and the Business Council of Cooperatives and Mutuals. 

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Customer advocate

Our Customer Advocate plays an important role in ensuring that we are living up to our commitments to our customers and meeting their expectations.  

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Responsible Banking

Bank Australia exists to create mutual prosperity in the form of positive economic, social, environmental and cultural impact. We’re here to benefit our customers, their communities and the planet.

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Bank Australia Impact Fund

The Bank Australia Impact Fund supports projects that create a positive impact in the world. We believe that a truly responsible bank can help make our society better and our Impact Fund is one of the ways we do this. 

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Answers to our most popular questions

What is Bank Australia's BSB number?

313 140

Which ATM's can I use?

Bank Australia customers have fee free access to more than 10,000 ATMs including Bank Australia ATMs and those of all the major banks. 

Use your Bank Australia Visa card to withdraw cash fee free from these ATMs:

  • Bank Australia
  • ANZ
  • Commonwealth Bank
  • NAB
  • Westpac

Please note from 1 January 2019, you may be charged by the ATM owner to use a rediATM.

Find branches & ATMs

Where are your branches located?

We have branches in a range of locations around Australia. However in a sense we are everywhere now. People all over Australia bank with us over the phone and online. Bank Australia customers have fee free access to more than 10,000 ATMs including Bank Australia ATMs and those of all the major banks. 

Find branches & ATMs

What are Bank Australia's current interest rates?

You can see all of our interest rates on our rates and fees page. If you would like more information, contact us on 132 888.

How long will it take to provide approval for your home loan application?

Once you’ve submitted your application, approval is conditional pending credit checks and verification of other information regarding the property. Approval is usually obtained within 48 hours, subject to satisfactory credit checks and verification of financial information. Your loans consultant can provide more information about approving your loan.

How do you apply for a home loan?

We will accept your application by telephone, online or in person at one of our branches.

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