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Bank Australia open to serve our customers: As an essential service our branches and contact centre remain open to serve our customers with their banking needs during the COVID-19 pandemic. Please use the 'find us' function to view your nearest branch's current operating hours. You can still get in touch with us by phone on 132 888 from 8:00am to 8:00pm, Monday to Friday and 9:00am to 2:00pm Saturday. It may take us longer to answer your call as more customers choose to call rather than come into a branch so thanks in advance for your patience and please take care of yourselves View details

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Preparing for life events

Whether planned or a suprise, life events such as buying your first home, preparing for a baby or organising your family holiday are moments we can help you prepare for.  

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Our Banking Codes of Practice

Bank Australia is a member of the Australian Banking Association (ABA), Customer Owned Banking Association (COBA) and the Business Council of Cooperatives and Mutuals. 

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Customer advocate

Our Customer Advocate plays an important role in ensuring that we are living up to our commitments to our customers and meeting their expectations.  

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Responsible Banking

Bank Australia exists to create mutual prosperity in the form of positive economic, social, environmental and cultural impact. We’re here to benefit our customers, their communities and the planet.

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Bank Australia Impact Fund

The Bank Australia Impact Fund supports projects that create a positive impact in the world. We believe that a truly responsible bank can help make our society better and our Impact Fund is one of the ways we do this. 

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