We do more than just tick all the compliance boxes
Yes, we’re registered with ASIC and regulated by APRA. Yes, we hold all the requisite licences for running a bank. And, yes, just like all other banks in Australia, we’re covered by the Australian Government’s guarantee on deposits.
But we’re about much more than all that. When it comes to good governance – which means the systems, processes and policies that shape our day-to-day operations, we’re serious about being both a good bank and a force for good.
Staying accountable
Annual general meetings
You're a Bank Australia customer and owner. That means you have voting rights and a say in how we go about our business. Each year in November we hold an Annual General Meeting (AGM) to present our performance over the past year and to engage with our customers about the future of the bank.
Board of Director accountability
Bank Australia is governed by a Board of Directors. The day-to-day running of the bank is the responsibility of the Managing Director.
Banking Codes of Practice
We comply with the Australian Banking Association’s Banking Code of Practice, as well as the Customer Owned Banking Code of Practice.
Financial Claims Scheme
The Australian Government has a scheme in place to protect people who have money deposited with a bank, credit union or building society. We’re a part of this scheme, which protects customers’ deposits up to $250,000.
Whistleblower Program
If you think Bank Australia has acted inappropriately or unlawfully, then we encourage you to speak up and we provide safe avenues for you to do so.
Complaints and disputes
If you need to raise concerns with us or are unhappy with how we’ve handled something, here are some steps you can take.
Disclosures
Transparency matters. Sure no-one likes fine print. We get it. But we do provide full disclosures on all of your dealings with Bank Australia and we ask all customers to read our product disclosure documents. Please get in touch if anything isn’t crystal clear, we’re always happy to explain things to you.
Bank Australia credit rating
Bank Australia is rated by Standard & Poor’s and Moody’s
More about Bank Australia
Clean money is our promise to use your money in ways that have a positive impact on people and the planet.
See the clean money difference.
We want to be Australia’s most trusted bank and a leading purpose-driven business.