Planned outage - Sunday 23 January 12:00 am to 07:00 am AEDT: This outage will only affect new customers wanting to sign up. Call us on 132 888 for any questions, we're here 'til 8pm AEDT on Friday or between 9am and 2pm AEDT on Saturday.
Important update to our branch network & contact centre: Due to the spread of COVID-19 in the community many of our staff have been impacted. This is causing disruption to our branch network and long wait times when calling 132 888. Find out more.
How we manage the collection, use and disclosure of your personal information including credit-related information.
If you have a Bank Australia savings or transaction account, read this Privacy Notification.
If you have a Bank Australia loan or credit card, read this Privacy Notification.
Bank Australia is committed to complying with the provisions relating to privacy and to the collection, use, disclosure, and storage of your information.
We value your trust in us as a customer-owned bank. It is important for us to protect and keep your personal information, including your financial information, securely. To achieve this we are committed to complying with the requirements of the Privacy Act and the Australian Privacy Principles (APPs) when we collect, hold and manage your personal information, that is, information that allows others to identify you.
The APPs provide a set of rules which govern how we collect, use, disclose and store personal information.
Last updated 6 April 2020
Bank Australia is committed to complying with Australian provisions relating to privacy and the collection, use, disclosure and storage of your personal information contained in the:
Our Privacy and Credit Reporting Policy does not apply to acts and practices in relation to personal information provided to, held or used by Bank Australia where that information forms part of an employee record for the purposes of the Privacy Act. For job applicants, please refer to the Privacy Notification for job applicants contained in the ‘Careers’ section of our website.
Our Privacy Notification describes how Bank Australia properly manages the collection, use, storage and disclosure of your personal information (including credit-related information). We recognise the importance of protecting your personal information, and are committed to complying with the Privacy Act 1988, the Australian Privacy Principles, and any industry Code of Practice which we have subscribed to.