Support for customers during COVID-19
We know the COVID-19 pandemic is putting stress on many of our customers. This page shares what we’ve put in place to help you during this difficult time.
If you think you might have difficulty with your home loan repayments, we encourage you to get in touch to talk about your circumstances and how we can help. We’re ready to work with you to make a plan that’s tailored to your situation to help you through this difficult period.
Just call us on 132 888, 8am-8pm Monday to Friday and 9am-2pm Saturday.
Here's some of the ways we're helping
We've waived the $5 monthly fee for Everyday Access accounts until 31 August 2020. This will be automatic, you don’t need to do anything.
Pausing home loan payments
You can apply to pause home loan repayments for up to 3 months, with a possible 3 month extension.
We can help you consolidate your debts if that is right for you.
More information about pausing your home loan payments
If you’re thinking of applying for a loan payment pause please read the information below.
Do you have business banking with us too?