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Community customer grants

Your questions answered about Customer Community Grant applications.

What’s on this page

What are the Community Customer Grants?

Our Community Customer Grants are for our community customers – organisations not individuals – who are having amazing impact for people or the planet.

After the year that was 2020, we wanted to help our customers have an even bigger impact in their communities. This year, we doubled the grant amount to $20,000.

Applications for our 2021 Community Customer grant program are now closed.

When will the next grant round open?

Our community customer grants are run annually. Our next grant round will open March 2022. The exact date will be announced early next year.

What are the impact areas?

Our Community Customer Grants fund projects that have a positive impact in areas that are important to our customers:

Climate Change

Taking action to address and mitigate the impacts of climate change

Family and gendered violence

preventing family and gendered violence and/or supporting people who have been affected by family violence

Reconciliation and supporting First Nations communities

building unity and respect with Aboriginal and Torres Strait Islander Peoples

Refugees and people seeking asylum

supporting fair and humane treatment for refugees and people seeking asylum

Animal welfare

supporting the humane treatment of animals


addressing the causes of homelessness and supporting people who are experiencing homelessness

Environmental conservation

Protecting Australia's natural environment including flora and fauna

Diversity and inclusion

promoting diversity and inclusion for people and communities in the following areas:

Financial inclusion

providing education and support to enable financially excluded people to more fully participate in the community

Education inclusion

increasing equality of educational opportunities

Disability inclusion

supporting increased independence, opportunity and equality for people with disability

LGBTIQ+ inclusion

supporting equality and equal opportunity for people of diverse genders, sexes and sexualities.

I am a personal customer of Bank Australia, but my employer is not a customer. Can my employer still apply for funding under the 2021 Community Customer Grants?

No. The organisation applying for funding needs to be the Bank Australia customer.

Can only not for profits apply?

Organisations do not necessarily have to be not for profit to apply. For example, schools or social enterprises can apply as long as they meet the other eligibility criteria.

Do applicants have to have deductible gift recipient (DGR) status to apply?

No. Organisations with and without deductible gift recipient (DGR) status are welcome to apply.

How long does my organisation have to bank with Bank Australia to be eligible?

Our grant program is open to customers who have held a Bank Australia account for at least 1 year at 30 June every funding year. For example, community customers who opened a Bank Australia account or loan on or before 30 June 2020 were eligible to apply for a 2021 grant.

Can Bank Australia customers partner with other organisations to deliver a project?

Yes. The lead organisation on the project should be a Bank Australia customer, but that lead organisation is able to partner with other organisations (who may be customers or not).