Our 2023 Impact Report: another year of clean money

Here are 6 key achievements published in our 2023 Impact Report:

1. Our total assets grew to over $10 billion

Our bank hit a milestone of $10 billion in assets this year, growing to a total of $10.5 billion by the end of the 2023 financial year. This is a significant moment in Bank Australia’s history, signalling a strong and sustainable future and making us the 5^th largest mutual bank in the country.

2. We continued to lead on climate action

After launching our climate action strategy in 2022 with a headline commitment to reach net zero emissions by 2035*, we set a 2030 science-based target this year, validated by the Science Based Targets initiative (SBTi). We’ll keep working hard to reduce emissions from our lending portfolio and operations to stay on track for achieving our climate action goals.

3. Our customers benefitted from products with impact

Impact finance assets now make up 17% of our total assets, a total of $1.8 billion. This includes our Clean Energy Home Loan (CEHL) products, which reward customers buying, building or renovating green homes. Our CEHL mortgage portfolio grew by 33% this year to a total of $197 million in home loans. We also piloted an Impact Term Deposit, which matched customer deposits with loan products like our CEHLs for 6 months. 

4. We continued to grow the clean money movement

Over 16,000 new customers joined our bank this year, and the majority of these customers were from our socially aware target market. Socially aware customers now make up 51.9% of our customer base and represent 57.6% of total banking value. We’re pleased to know over two thirds of our new customers chose our bank because of our approach to responsible banking. 

5. Our impact fund supported issues our customers care about

Each year we invest up to 4% of our net profit after tax in our impact fund, supporting programs, partnerships and projects focused on the issues our customers care about. This year we invested $656,530 in our conservation reserve, which spans 2,177 hectares across 4 properties in western Victoria. We also proudly supported the ‘Yes’ campaign in the lead up to the referendum on an Aboriginal and Torres Strait Islander Voice to Parliament. Additionally, our customer community grants program supported 16 organisations with funds totalling $295,282. These values-aligned organisations, purpose-driven businesses and social enterprises have a positive impact in our communities.

6. We continued creating positive experiences for our staff and customers

Throughout the year we invested in our customer experience, ensuring we deliver a high quality of service. Additionally, we invested in training and development for our employees, which will help us attract and retain great people in our workforce.

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*Note - Following our merger with Qudos Bank, we have reviewed our climate action strategy to expand it for the whole bank. The merger changed the size of our business significantly, and this meant we needed to set a new baseline and recalculate our emissions reduction targets. Read our 2026 climate action strategy to learn more about our 2035 emissions reduction target.