{ "@context": "https://schema.org", "@type": "Article", "mainEntityOfPage": { "@type": "WebPage", "@id": "https://www.bankaust.com.au/blog/{{slug}}" }, "headline": "{{title}}", "description": "{{desc}}", "image": "{{image}}", "author": { "@type": "Organization", "name": "Bank Australia", "url": "https://www.bankaust.com.au/" }, "publisher": { "@type": "Organization", "name": "Bank Australia", "logo": { "@type": "ImageObject", "url": "https://cdn.prod.website-files.com/64d5d5beb2a67e9491ecdff8/64d5d5beb2a67e9491ece00c_BA-logo-white.webp" } }, "datePublished": "{{datePublished}}", "dateModified": "{{dateModified}}" }
Alert notice

2 July 2025 – Qantas cyber incident. We are aware of a cyber incident at Qantas that has resulted in the release of some Qantas customers’ personal information. Learn more.

2025-06-19 11:58 am
Back to blog
Impact

Our 2023 Impact Report: another year of clean money

Photo journal

Clean money is our promise to our customers – who now make up a fast-growing movement of over 186,000 people – to use their money in ways that help people and the planet thrive. We’re proud to share highlights of the impact we created together with our customers in the 2023 financial year.

Here are 6 key achievements published in our 2023 Impact Report:

1. Our total assets grew to over $10 billion

Our bank hit a milestone of $10 billion in assets this year, growing to a total of $10.5 billion by the end of the 2023 financial year. This is a significant moment in Bank Australia’s history, signalling a strong and sustainable future and making us the 5th largest mutual bank in the country.

2. We continued to lead on climate action, setting a 2030 science-based target

After launching our climate action strategy in 2022 with a headline commitment to reach net zero emissions by 2035, we set a 2030 science-based target this year, validated by the Science Based Targets initiative (SBTi). We’ll keep working hard to reduce emissions from our lending portfolio and operations to stay on track for achieving our climate action goals.

3. Our customers benefitted from products with impact

Impact finance assets now make up 17% of our total assets, a total of $1.8 billion. This includes our Clean Energy Home Loan (CEHL) products, which reward customers buying, building or renovating green homes. Our CEHL mortgage portfolio grew by 33% this year to a total of $197 million in home loans. We also piloted an Impact Term Deposit, which matched customer deposits with loan products like our CEHLs for 6 months. 

4. We continued to grow the clean money movement

Over 16,000 new customers joined our bank this year, and the majority of these customers were from our socially aware target market. Socially aware customers now make up 51.9% of our customer base and represent 57.6% of total banking value. We’re pleased to know over two thirds of our new customers chose our bank because of our approach to responsible banking

5. Our impact fund supported issues our customers care about

Each year we invest up to 4% of our net profit after tax in our impact fund, supporting programs, partnerships and projects focused on the issues our customers care about. This year we invested $656,530 in our conservation reserve, which spans 2,177 hectares across 4 properties in western Victoria. We also proudly supported the ‘Yes’ campaign in the lead up to the referendum on an Aboriginal and Torres Strait Islander Voice to Parliament. Additionally, our customer community grants program supported 16 organisations with funds totalling $295,282. These values-aligned organisations, purpose-driven businesses and social enterprises have a positive impact in our communities.

6. We continued creating positive experiences for our staff and customers

Throughout the year we invested in our customer experience, ensuring we deliver a high quality of service. Additionally, we invested in training and development for our employees, which will help us attract and retain great people in our workforce.

Related stories

Impact

‘I absolutely love where I live’: how accessibility and location matter to Shanon

Moving into a thoughtfully designed and purpose-built apartment has been ‘an absolute game changer’ for Shanon, a resident at AccessAccom’s Specialist Disability Housing (SDA) apartments in Woolooware, Sydney.

Impact

Big news: announcing our 2025 community customer grant recipients

At Bank Australia, we believe in the power of community. Every year, our Community Customer Grant Program supports customers making a positive impact within our key impact areas

Impact

Partnering with purpose: Bank Australia and Muru Office Supplies

Who we do business with matters. That’s why we’re proud to announce our new partnership with Muru Office Supplies—a Supply Nation certified, Indigenous-owned business that shares our commitment to creating a more inclusive and equitable future.

Impact

“Doing well and doing good”: How Coffee Club Investment Group is creating beautiful accessible housing

In a quiet, tree-lined street just 11kms from Melbourne’s CBD, a residential development is reshaping how Specialist Disability Accommodation (SDA) can look and feel. Named “Bumblebee”, this ten-apartment complex is more than a housing solution – it’s an example of purpose-driven design.

Read how Specialist Disability Accommodation is being reshaped in Melbourne.

Impact

“Stories of strength, resilience and self-determination”: Victorian Aboriginal News is amplifying First Nations voices

From his van on Country to the airwaves across Victoria, Uncle Charles Pakana is amplifying First Nations voices through Victorian Aboriginal News. We spoke to Uncle Charles about how the independent media project, backed by Bank Australia, is changing the narrative around reconciliation.

Read how Uncle Charles Pakana uses his VAN as a voice for the future.

News

Bank Australia and Qudos Bank officially merge to create one of Australia’s largest customer-owned banks