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2021-11-30 2:45 pm
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Symantec VIP

Learn about why we use Symantec VIP to protect you when banking, and how to set it up.

What’s on this page

What is Symantec VIP?

Symantec VIP is a secure, two-factor authentication tool that helps to protect your bank account from online fraud. We use it, for example, when you're completing sensitive updates like changing your personal details.

How Symantec VIP works

Symantec VIP works by generating a one-time security code (called a token) on the phone, tablet or computer you use to do your banking. 

The token can only be accessed on your device, and your credentials are tamper-resistant and cannot be duplicated.

As a Bank Australia customer, you can access Symantec VIP for free. 

We use Symantec VIP because it’s more secure than an SMS, which could expose you to mobile phone porting (where someone transfers your phone to another carrier, or obtains a second SIM, so that they can receive all of your messages and phone calls).

Setting up Symantec VIP on your devices

To get started, download the Symantec VIP Access app for free from the Apple App Store or Google Play Store.

Then, you need to register a Symantec VIP token:

  1. Log in to internet banking
  2. Go to ‘Settings’ > ‘Manage Symantec VIP’
  3. Click on ‘Register token’ and follow the prompts

If you can’t download the Symantec VIP Access app, please contact us for other options. 

You can register multiple devices (e.g. your phone, laptop, and tablet) with the same Symantec VIP token you use for your internet banking. 

If you get a new device, register your VIP token on that device – and don’t forget to delete your old device from internet banking.

Using Symantec VIP tokens 

Your Symantec VIP token helps to keep online banking safe. You’ll be asked to use it whenever you want to:

  • Pay a new payee
  • Change your details
  • Log in to internet banking the first time after registering the VIP token
  • Make changes to your card
  • Sign up for alerts 
  • Manage your Symantec VIP account
  • Change your preferred debit account
  • Get transaction and other notifications

Need help?

Send us a secure message in the app or internet banking

Or call us