What is Symantec VIP?
Symantec VIP is a secure, two-factor authentication tool that helps to protect your bank account from online fraud. We use it, for example, when you're completing sensitive updates like changing your personal details.
How Symantec VIP works
Symantec VIP works by generating a one-time security code (called a token) on the phone, tablet or computer you use to do your banking.
The token can only be accessed on your device, and your credentials are tamper-resistant and cannot be duplicated.
As a Bank Australia customer, you can access Symantec VIP for free.
We use Symantec VIP because it’s more secure than an SMS, which could expose you to mobile phone porting (where someone transfers your phone to another carrier, or obtains a second SIM, so that they can receive all of your messages and phone calls).
Setting up Symantec VIP on your devices
To get started, download the Symantec VIP Access app for free from the Apple App Store or Google Play Store.
Then, you need to register a Symantec VIP token:
- Log in to internet banking
- Go to ‘Settings’ > ‘Manage Symantec VIP’
- Click on ‘add device’ and follow the prompts
If you can’t download the Symantec VIP Access app, please contact us for other options.
You can register multiple devices (e.g. your phone, laptop, and tablet) with the same Symantec VIP token you use for your internet banking.
Setting up a new device
If you get a new device, register your VIP token on that device – and don’t forget to delete your old device from internet banking. If you don’t have your old device any more you will need to call us so we can remove your old device so you can add your new device.
If you still have your old device
- Download the Symantec VIP app to your new device
- Login to Internet Banking
- Go to Settings and select ‘Manage Symantec VIP’
- This will prompt you to validate token on your old device
- Click the Ellipses next to you old device and select ‘Delete’
- Confirm you would like to de-register token
- Select ‘Add device’
- Enter your new device name
- Enter your credential ID from the Symantec VIP app (this is typically a series of 12 alphanumeric characters)
- Agree to T&C’s
- Enter Security Code from your Symantec VIP app (code refreshes every 30 seconds)
- Select ‘Save’
If you no longer have your old device
- Call us so we can de-register your old device
- Download the Symantec VIP app to your new device
- Login to Internet Banking
- Go to Settings and select ‘Manage Symantec VIP’
- This will prompt you to Request SMS Code
- Enter the SMS code that was sent to your mobile device
- Select ‘Add device’
- Enter your new device name
- Enter your credential ID from the Symantec VIP app (this is typically a series of 12 alphanumeric characters)
- Agree to T&C’s
- Enter Security Code from your Symantec VIP app (code refreshes every 30 seconds)
- Select ‘Save’
Using Symantec VIP tokens
Your Symantec VIP token helps to keep online banking safe. You’ll be asked to use it whenever you want to:
- Pay a new payee
- Change your details
- Log in to internet banking the first time after registering the VIP token
- Make changes to your card
- Sign up for alerts
- Manage your Symantec VIP account
- Change your preferred debit account
- Get transaction and other notifications
