Alert notice

Alert: Contact Centre wait times - Thursday 4 December 2025. Our contact centre is currently experiencing longer than usual wait times due to high call volumes. We're sorry for any inconvenience and appreciate your patience as we work to assist everyone as quickly as possible. Learn more.

2025-06-03 9:39 am
Alert notice

Welcome Australian Unity customers. For Australian Unity customers joining Bank Australia, your products and account details have been transferred. Here's what you can do today to set up app and internet banking. Learn more.

2023-12-22 2:05 pm

Planned maintenance and system status

The latest on planned maintenance, system issues and events affecting customers, including online banking, payments and merchant terminals.

System status

Card transactions

Normal

Planned maintenance

Experiencing issues

Offline

Internet banking

Normal

Planned maintenance

Experiencing issues

Offline

We will be undertaking important maintenance to our digital banking services. During this period, customers will experience disruptions affecting Bank Australia internet banking.

Loan applications

Normal

Planned maintenance

Experiencing issues

Offline

We will be undertaking important maintenance to our digital banking services. During this period, customers will experience disruptions affecting lending applications.

Mobile app

Normal

Planned maintenance

Experiencing issues

Offline

We will be undertaking important maintenance to our digital banking services. During this period, customers will experience disruptions affecting the Bank Australia mobile app.

Contact centre (phone and secure mail support)

Normal

Planned maintenance

Experiencing issues

Offline

Our contact centre is currently experiencing longer than usual wait times due to high call volumes. We're sorry for any inconvenience and appreciate your patience as we work to assist everyone as quickly as possible.

Osko® payments

Normal

Planned maintenance

Experiencing issues

Offline

ATM withdrawals

Normal

Planned maintenance

Experiencing issues

Offline

New customer sign-up

Normal

Planned maintenance

Experiencing issues

Offline

We will be undertaking important maintenance to our digital banking services. During this period, customers will experience disruptions affecting new customer applications.

Alerts

Here’s where we post the latest information on security and maintenance – including planned outages, scams and other need-to-knows.

Latest alerts

Disclaimers

®Osko is a registered trademark of BPAY Pty Ltd ABN 69 079 137 518.