Alert notice

1 July 2025: updates to privacy and credit reporting policy - We have updated our privacy and credit reporting policy, effective 1 July 2025. Learn more.

2025-07-01 9:47 am
Alert notice

2 July 2025 – Qantas cyber incident. We are aware of a cyber incident at Qantas that has resulted in the release of some Qantas customers’ personal information. Learn more.

2025-06-19 11:58 am

Planned maintenance and system status

The latest on planned maintenance, system issues and events affecting customers, including online banking, payments and merchant terminals.

Planned maintenance

Planned maintenance: Sunday 22 June 2025, 2:30AM - 8:30AM AEST.

We will be undertaking important maintenance to our digital banking services. During this period, customers will experience disruptions affecting:

  • Internet banking
  • App
  • New customer applications
  • Lending applications
  • Open banking

We'll reach out if we experience any delays restoring our services. Call us on 132 888 for any questions, we're here until 8pm AEST Monday to Friday or between 9am and 2pm AEST on Saturday.

System status

Card transactions

Normal

Planned maintenance

Experiencing issues

Offline

Internet banking

Normal

Planned maintenance

Experiencing issues

Offline

We will be undertaking important maintenance to our digital banking services. During this period, customers will experience disruptions affecting Bank Australia internet banking.

Mobile app

Normal

Planned maintenance

Experiencing issues

Offline

We will be undertaking important maintenance to our digital banking services. During this period, customers will experience disruptions affecting the Bank Australia mobile app.

Contact centre (phone and secure mail support)

Normal

Planned maintenance

Experiencing issues

Offline

Osko payments

Normal

Planned maintenance

Experiencing issues

Offline

ATM withdrawals

Normal

Planned maintenance

Experiencing issues

Offline

New customer sign-up

Normal

Planned maintenance

Experiencing issues

Offline

We will be undertaking important maintenance to our digital banking services. During this period, customers will experience disruptions affecting new customer applications.

Alerts

Here’s where we post the latest information on security and maintenance – including planned outages, scams and other need-to-knows.

Latest alerts