®Osko is a registered trademark of BPAY Pty Ltd ABN 69 079 137 518.
Planned maintenance and system status
The latest on planned maintenance, system issues and events affecting customers, including online banking, payments and merchant terminals.
Service update
Planned Maintenance - Sunday 19 April 2025, 12:00am-7:00am AEST
We will be undertaking important maintenance to our digital banking services. During this period, customers will experience disruptions affecting:
• Internet banking
• Open banking
• App
• Onboarding
• Loan applications
We'll reach out if we experience any delays restoring our services. Call us on 132 888 for any questions. We’re open Monday–Friday 8am–8pm AEST, and Saturday 9am–2pm AEST.
System status
Internet banking
Normal
Planned maintenance
Experiencing issues
Offline
We will be undertaking important maintenance to our digital banking services. During this period, customers will experience disruptions affecting Bank Australia internet banking.
Loan applications
Normal
Planned maintenance
Experiencing issues
Offline
We will be undertaking important maintenance to our digital banking services. During this period, customers will experience disruptions affecting lending applications.
Mobile app
Normal
Planned maintenance
Experiencing issues
Offline
We will be undertaking important maintenance to our digital banking services. During this period, customers will experience disruptions affecting the Bank Australia mobile app.
Contact centre (phone and secure mail support)
Normal
Planned maintenance
Experiencing issues
Offline
Our contact centre is currently experiencing longer than usual wait times due to high call volumes. We're sorry for any inconvenience and appreciate your patience as we work to assist everyone as quickly as possible.
Osko® payments
Normal
Planned maintenance
Experiencing issues
Offline
We will be undertaking important maintenance to our digital banking services. During this period, customers will experience disruptions affecting Bank Australia internet banking.
New customer sign-up
Normal
Planned maintenance
Experiencing issues
Offline
We will be undertaking important maintenance to our digital banking services. During this period, customers will experience disruptions affecting new customer applications.
Alerts
Here’s where we post the latest information on security and maintenance – including planned outages, scams and other need-to-knows.
Latest alerts