Alert notice

Variable home loan and commercial rate decrease - Tuesday 12 August 2025. Bank Australia will decrease variable home loan and commercial rates in response to the RBA’s decision to cut the official cash rate. Learn more.

2025-07-01 9:47 am
Alert notice

Alert: international payment services maintenance  - Saturday 16 August 2025, 11:00am-7:00pm AEST. During this period, customers will be unable to process international payments. This includes both customer-initiated payments via internet banking and staff-assisted payments through our contact centre. Learn more

2025-06-03 9:39 am

Planned maintenance and system status

The latest on planned maintenance, system issues and events affecting customers, including online banking, payments and merchant terminals.

Planned maintenance

Planned maintenance: Sunday 3 August 2025, 12:30AM - 7:30AM AEST.

We will be undertaking important maintenance to our digital banking services. During this period, customers will experience disruptions affecting:

  • internet banking
  • App
  • Loan applications
  • Open banking

We'll reach out if we experience any delays restoring our services. Call us on 132 888 for any questions, we're here until 8pm AEST Monday to Friday or between 9am and 2pm AEST on Saturday.

System status

Card transactions

Normal

Planned maintenance

Experiencing issues

Offline

Internet banking

Normal

Planned maintenance

Experiencing issues

Offline

We will be undertaking important maintenance to our digital banking services. During this period, customers will experience disruptions affecting Bank Australia internet banking.

Mobile app

Normal

Planned maintenance

Experiencing issues

Offline

We will be undertaking important maintenance to our digital banking services. During this period, customers will experience disruptions affecting the Bank Australia mobile app.

Contact centre (phone and secure mail support)

Normal

Planned maintenance

Experiencing issues

Offline

Osko payments

Normal

Planned maintenance

Experiencing issues

Offline

ATM withdrawals

Normal

Planned maintenance

Experiencing issues

Offline

New customer sign-up

Normal

Planned maintenance

Experiencing issues

Offline

We will be undertaking important maintenance to our digital banking services. During this period, customers will experience disruptions affecting new customer applications.

Alerts

Here’s where we post the latest information on security and maintenance – including planned outages, scams and other need-to-knows.

Latest alerts