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PLANNED MAINTENANCE: Please be aware that we have a planned outage on Sunday 16 August from 12:30am - 6:30am AEST. Customers may be unable to access internet banking, telephone banking, our website and app for short periods of time. If you need to get in touch before then, please give us a call on Saturday between 9am -2pm. Thanks! Bank Australia open to serve our customers: As an essential service our branches and contact centre remain open to serve our customers with their banking needs during the COVID-19 pandemic. Please use the 'find us' function to view your nearest branch's current operating hours. You can still get in touch with us by phone on 132 888 from 8:00am to 8:00pm, Monday to Friday and 9:00am to 2:00pm Saturday. It may take us longer to answer your call as more customers choose to call rather than come into a branch so thanks in advance for your patience and please take care of yourselves View details

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Financial hardship support

We understand that life is unpredictable and financial circumstances can change.

Illness, death in the family, relationship changes, unemployment or reduced income can all put a significant strain on your finances and make it difficult to meet your loan or credit card obligations - but we’re here to help.

How can Bank Australia help?

We have a Hardship Assistance team who are available to help you. We’ll get an understanding of your current circumstances and look at how we can best support you now and into the future.

We might be able to assist by:

  • lowering your contracted repayments and extending the term of your loan
  • applying a short repayment break until you are again able to meet your contracted repayment. 

The sooner you contact us to explore your options the better.

How can I access support?

To assist you, we will need to understand your circumstances.

You can either:

What other support is available to me?

Bank Australia encourages customers to seek independent advice about their personal financial needs. The following links may help you to access local assistance and information.

  • Financial Counselling - National Debt Help | Phone: 1800 007 007
    A national free, confidential financial counselling, information, support and advocacy service for customers in financial difficulty or hardship. 
    Available 9.30am - 4.30pm weekdays. 

  • Mob Strong Debt Help | Phone: 1800 808 488
    Free, national legal advice service for Aboriginal and Torres Strait Islander peoples from anywhere in Australia about money and debt. 
    Available 9.30 - 4.30pm weekdays.  

  • Rural Financial Counselling Service | Phone: 1800 686 175 
    A free financial service for farmers, producers, harvestors and related small business owners that are experiencing financial difficulty. This service provides impartial finanacial information, options, decision support and referral service. 

  • Insurance Law Service | Phone: 1300 663 464
    Advice and advocacy on insurance issues for consumers in financial stress. 
    Available 9.30am - 4.30pm weekdays. 

  • Australian Financial Complaints Authority | Phone: 1800 931 678
    A dispute resolution scheme that independently assists consumers and small businesses to make and resolve complaints about financial firms. 
    Available 9am - 5pm weekdays. 

Get in touch

Call 132 888

Talk to a specialist

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