24 May 2022 - Update on contact centre wait times: Recently our customers have been experiencing unusually (and unacceptably) long waiting times when calling our contact centre. We apologise for this inconvenience and are taking important steps to improve. Read more here.
Our aspiration is to be Australia’s most trusted bank and a leading purpose-driven business.
To inspire and empower our customers to use their money to create a world where people and the planet thrive.
We are committed to customer ownership and to operating in accordance with the international principles for cooperative financial institutions.
Every customer has 1 equal share.
You get voting rights at our Annual General Meetings.
As we’re not listed on the stock exchange, we only answer to you.
Profits are returned to you in the form of competitive rates, fair fees and quality products and services.
Every customer is a part-owner of our bank, including the Conservation Reserve.
You get a say in where we invest your money and which issues we support through our Impact Fund.
Read our responsible banking policy
Our memberships, accreditations and partnerships help us to fulfil our purpose. We’re part of the Global Alliance for Banking on Values for example – a global movement of banks using money to create positive change in the world.