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Bank Australia open to serve our customers: As an essential service our branches and contact centre remain open to serve our customers with their banking needs during the COVID-19 pandemic. Please use the 'find us' function to view your nearest branch's current operating hours. You can still get in touch with us by phone on 132 888 from 8:00am to 8:00pm, Monday to Friday and 9:00am to 2:00pm Saturday. It may take us longer to answer your call as more customers choose to call rather than come into a branch so thanks in advance for your patience and please take care of yourselves. View details

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Banking Codes of Practice

Our vision for responsible,
customer-focused banking.

We're committed to best practice standards that serve
and protect our customers.  

Banking Code of Practice

Bank Australia is a member of the Australian Banking Association, which represents the Australian banking industry. As a member of the ABA, we subscribe to the Banking Code of Practice, which will take effect on 1 July 2019. 

The ABA Code sets out a range of ethical and customer focused standards and behaviours that protect and serve individual and small businesses customers, and their guarantors as defined by the code.. These are underpinned by four core principles:  

  • Trust and confidence
  • Integrity
  • Service
  • Transparency and accountability

Further information about the Banking Code of Practice is available at the Australian Banking Association website.

The Banking Code Compliance Committee monitors compliance with the Banking Code of Practice.

Contacting the Banking Code Compliance Committee:

Email: [email protected]

Telephone: 1800 931 678 This is a telephone service provided by AFCA – please ask to speak to the Code Compliance and Monitoring team.

Postal address: PO Box 14240 Melbourne VIC 8001

 

The power of cooperatives

Bank Australia is a member of the Customer Owned Banking Association (COBA) and the Business Council of Cooperatives and Mutuals.

Australia's customer owned banks, credit unions and mutual building societies provide banking and other financial services to 4.5 million Australians and are highly regulated, safe and secure financial institutions with total assets of more than $77.5 billion.

We support the Customer Owned Banking Code of Practice, a set of ethical standards for customer owned banks, credit unions and mutual building societies which focus on customer benefits, community involvement, fairer fees and quality service.

Bank Australia proudly supports the 10 Key Promises in the COBA Code of Practice: 

  1. We will be fair and ethical in our dealings with you.
  2. We will focus on our customers.
  3. We will give you clear information about our products and services.
  4. We will be responsible lenders.
  5. We will deliver high customer service and standards.
  6. We will deal fairly with any complaints.
  7. We will recognise customers' rights as owners.
  8. We will comply with our legal and industry obligations.
  9. We will recognise our impact on the wider community.
  10. We will support and promote the Customer Owned Banking Code of Practice.