Experience the same excellent customer service, but with access to a network of 15 branches across New South Wales, Victoria, Queensland and the ACT.
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Supporting Australian Unity Bank customers transition to
Bank Australia
We’re excited to welcome Australian Unity Bank customers to our community that supports 300,000 customers with nearly $17.5 billion in assets and almost 900 employees.
As a customer-owned bank we put customers at the centre of everything we do. Like Australian Unity Bank, Bank Australia has a long history of supporting its customers and we share a commitment to people, planet, and purpose.
Here, you'll find all the information about the upcoming Australian Unity Bank transition to Bank Australia, scheduled for Monday 24 November 2025. Both banks are working together to ensure customers have all the information you need for the transition.
Key benefits
The transition to Bank Australia will provide a range of benefits to Australian Unity Bank customers including:
Set up your account with Bank Australia
New to Bank Australia?
Open in less than 5 Minutes
Already a customer
Log in to internet banking
Open in less than 1 Minutes
Enhanced customer service
Improved digital capabilitiesEnjoy a more seamless banking experience thanks to greater investment in digital technology, customer service and security.
Long-term sustainability for customer-owned bankingBank Australia's increased scale ensures the continued vitality of customer-owned banking, allowing them to offer competitive products and services. As well as being able to create even greater impact for people and planet on your behalf.
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Why the transition?
Why is Australian Unity transitioning to Bank Australia.
Actions required
Find out what Australian Unity customers need to do as part of the transition.
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What's changing?
Learn about the key differences and how the transition will impact Australian Unity customers.
Get help
Check out the most frequently asked questions or find out how best to get the answers you need.
Key dates
There are some key dates to be across in the lead up to the transition.
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Disruptions during transition
The transition will happen between Friday 21 November and Sunday 23 November. There will be some disruptions to your usual banking access.
Security and privacy
Voice biometrics
When calling the Bank Australia contact centre you have the choice to use VoiceID. It is like a fingerprint of your voice, which makes accessing your accounts over the phone faster and more secure.
Two-factor authentication
Bank Australia uses Symantec VIP, a two-factor authentication tool that helps to protect your bank account from online fraud. They use it, for example, when you're completing sensitive updates like changing your personal details.
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Financial claims scheme
Just like with Australian Unity Bank, deposits with Bank Australia are protected by the Australian Government’s Financial Claims Scheme. This guarantee covers deposits of up to $250,000 per customer, per authorised bank, and is designed to provide quick access to your money in the very unlikely event that a bank fails. If you are already a Bank Australia customer, please note that from 24 November 2025 your deposit balances across both banks will be combined under a single $250,000 guarantee. If your total balance exceeds this amount, only the portion up to $250,000 will be covered under the scheme.
Comprehensive Credit Reporting (CCR)
Bank Australia participates in Comprehensive Credit Reporting (CCR). CCR refers to the process of collecting, maintaining, and sharing information about a person’s credit history, financial behaviour and any financial hardship arrangements. This information is compiled into a credit report, which includes both positive and negative credit information, by organisations known as credit reporting bodies or credit bureaus and includes information about your repayment history. Bank Australia shares CCR data on all their active loan and continuing credit accounts with Equifax, Experian and illion credit bureaux on a monthly basis.How Bank Australia will properly manage the collection, use and disclosure of your personal information including credit-related information is detailed in their Privacy and credit reporting policy
Key changes to your banking
- Products – There will be changes to your products. More details will be shared with you in September.
- Membership number – A new Bank Australia number will be provided to you.
- Account and BSB number - Your account number and bsb will change with no impact to your direct debits. More information will be provided in October
- App and internet banking - You’ll be able to register for Bank Australia internet banking and the mobile app from Monday 24 November.
- Member shares – All customers will become Bank Australia members, while those without another Australian Unity product will cease their Australian Unity membership.
- Daily limits – For most customers there will be changes to your daily transaction limits, with the ability to change manually in the Bank Australia app and internet banking from the 24 November. See full outline of Bank Australia limits for debit and credit cards.
- Open banking changes – Consent to open banking will not transfer. This means if you are sharing your banking data with accredited date recipient service providers you will need to consent again.
- ATM access – As a Bank Australia customer, you'll have fee-free access to major bank ATMs (including ANZ, Commonwealth Bank, NAB, and Westpac), but not the Precinct network, and you can still use Australia Post Bank@Post outlets for cash services. Fees and limits may apply.
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Frequently asked questions (FAQs)
As we get closer to the transition, we’ll keep this page updated with the latest information to help you stay informed. That includes regularly adding new FAQs based on your feedback and making sure all important updates are shared with you directly.
Is there anything I need to do now?
At this stage you do not need to take any action. Australian Unity will continue to deliver the same quality banking service that you expect right up until the transition. Rest assured Australian Unity Bank will operate on a ‘business-as-usual’ basis, remain regulated by APRA, and deposits will continue to be covered by the financial claims scheme.
There are a few steps to take on or after Monday 24 November and we will provide you with comprehensive instructions on what you need to do.
When will I be given information about setting up my Bank Australia banking access?
Australian Unity has shared a comprehensive transition information booklet on our behalf.
When will I have access to my accounts as a Bank Australia customer?
You will be able to access your Bank Australia account from Monday 24 November once you register for online banking and download the mobile banking app.
Will there be any changes to my deposit accounts?
Your transaction and savings accounts will move to a similar Bank Australia account.
Any Term Deposit that is in term as of 24 November 2025 will be transferred to Bank Australia with the same rate, interest frequency payment and remaining term that you agreed to with Australian Unity Bank. When your Term Deposit matures from 24 November 2025 you will be able to choose to withdraw or reinvest your term deposit to any Bank Australia term deposit options.
Will there be any changes to my home loan?
Your home loan will move to a similar Bank Australia account.
Will this impact my membership status with Australian Unity Limited?
Because you hold an eligible Australian Unity Bank product you are also a member of Australian Unity Limited (the parent company of the bank). Upon completion of the transfer to Bank Australia, your membership with Australian Unity Limited will end and you will become a member of Bank Australia. You can find out more about Bank Australia member benefits at: www.bankaust.com.au/about-us
You can continue to access your Australian Unity membership benefits right through to transfer completion. Find out more about these benefits at: www.australianunity.com.au/about-us/membership.
If you hold another eligible Australian Unity product or service (for example private health insurance, a mutual capital instrument, or ownership in one of our retirement villages), you will retain your membership with Australian Unity Limited. You can find out more about your membership benefits at: www.australianunity.com.au/about-us/membership.
At completion of the transfer, you will also become a member of Bank Australia. You can find out more about Bank Australia member benefits at: www.bankaust.com.au/about-us.
If I have questions about the changes to my banking who do I contact?
The quality customer service you expect from Australian Unity Bank will continue right up until the transition date. If you have any questions about the transition to Bank Australia simply call Australia Unity on 1800 998 805, 8.30am to 5.30pm (AEST) Monday to Friday or email transitionsupport@australianunity.com.au.
How can I tell if I am receiving legitimate communications from Australian Unity Bank?
We know scammers are increasingly contacting individuals pretending to be their financial institution. Please remember we will never ask you to share your password or PINs over the phone or on email or request that you transfer your money to another bank. If you’re ever unsure about a call or a text from us about the transition, do not provide any of your personal details. If in doubt, hang up and call us directly.
Why Bank Australia?
Like Australian Unity, Bank Australia has a long history of helping Australians to thrive. It traces its beginnings to the CSIRO Co-operative Credit Society in 1957 and has grown to be one of the largest customer-owned banks in Australia.
Bank Australia has more than 300,000 customers and is looking forward to welcoming Australian Unity Banking customers. They offer competitive rates and personalised service, with 15 branches across New South Wales, Victoria, Queensland and the ACT.
The evolving banking market is placing increasing demands on smaller credit unions and mutual banks, like Australian Unity Bank. Banks need to operate and remain competitive, with increased investment required, particularly in the digital space, and we are confident that Bank Australia is well placed to provide customers with a future-ready banking experience.
Where can I find out more information?
We will continue to share updates with you directly and update the information and FAQs on our information hub and the Australian Unity website as we get closer to the transition.
Banking safely and keeping your account secure
We know scammers are increasingly contacting individuals pretending to be their financial institution. Please remember we will never ask you to share your password or PINs over the phone or on email or request that you transfer your money to another bank. If you’re ever unsure about a call or a text from us about the transition, do not provide any of your personal details. If in doubt, hang up and call us back directly.
Get in touch if you need help
If you have any questions about the transition to Bank Australia before 24 November 2025, please call Australian Unity Bank on 1800 998 805, 8.30am to 5.30pm (AEST) Monday to Friday.