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Bank Australia branches
We offer face-to-face banking support in many Victorian locations and in some capital cities around Australia.
Expanded branch access – what this means for you
As part of our merger with Qudos Bank and acquisition of Australian Unity, customers of Bank Australia and Qudos Bank enjoy more convenient in-person banking. You’ll have access to 15 shared branches across New South Wales, Victoria, Queensland, and the ACT.
At these branches, you can:
- Get help with general banking enquiries
- Use Internet Banking kiosks for both Bank Australia and Qudos Bank services
- Connect directly to either Contact Centre via a concierge phone
Please note:
- Cash deposits and withdrawals are only available at branches of the bank you’re aligned to - Bank Australia or Qudos Bank.
- Fee-free cash withdrawals remain available at Bank Australia ATMs, major bank ATMs, and Bank@Post outlets
Branch access overview
Bank Australia | Qudos Bank | ||
|---|---|---|---|
Bank Australia & former | |||
All branch services available |  | Self-service kiosk available only | |
Cash transactions via branch | |  | |
Qudos Bank customers | |||
All branch services available | Self-service kiosk available only | | |
Cash transactions via branch | | | |
Dual-staffed branches | Qudos Bank | Bank Australia | |
All customers can make fee-free cash withdrawals from all major bank ATMs and participating Australia Post offices via Bank@Post. | |||
Expanded branch access – what this means for you
Additional notes
- Shared branch Network: 15 locations across NSW, VIC, QLD, and ACT
- Dual-staffed branches:
- Niddrie (Qudos branch with Bank Australia staff)
- Sydney CBD (Bank Australia branch with Qudos staff)
Self-service options:
- Internet Banking kiosks for both brands
- Concierge phone for direct Contact Centre support
Our branch services
- Digital banking - education, registration and demonstrations
- How to protect your banking online
- Open new account - savings, term deposits and transactions
- Deposit, withdraw and transfer
- Lending - general information and referrals to specialist services
- Answer general questions
- Update your details
Select your state/territory
New South Wales branches
Sydney
Additional Information
Deposit and cash withdrawal - 24 hours’ notice is required for withdrawals of $5,000 and above, or 48 hours’ notice for withdrawals of $50,000 and above. Please call 132 888 to organise.
Miranda
Additional Information
Deposit and cash withdrawal - 24 hours’ notice is required for withdrawals of $5,000 and above, or 48 hours’ notice for withdrawals of $50,000 and above. Please call 132 888 to organise.
Qantas Campus, Sydney
Additional Information
Deposit and cash withdrawal - 24 hours’ notice is required for withdrawals of $5,000 and above, or 48 hours’ notice for withdrawals of $50,000 and above. Please call 132 888 to organise.
Qantas Freight Terminal, Sydney
Additional Information
Secure access only by Qantas Staff.
Victoria branches
Fitzroy
Additional Information
Deposit and cash withdrawal - 24 hours’ notice is required for withdrawals of $5,000 and above, or 48 hours’ notice for withdrawals of $50,000 and above. Please call 132 888 to organise.
Bendigo
Additional Information
Deposit and cash withdrawal - 24 hours’ notice is required for withdrawals of $5,000 and above, or 48 hours’ notice for withdrawals of $50,000 and above. Please call 132 888 to organise.
Accessible carpark located in branch carpark (left side of branch off Wills Street).
Kew
Additional Information
Deposit and cash withdrawal - 24 hours’ notice is required for withdrawals of $5,000 and above, or 48 hours’ notice for withdrawals of $50,000 and above. Please call 132 888 to organise.
Accessible carpark is located at the rear of branch.
Melbourne CBD
Additional Information
Please note, all cash deposits and withdrawals are operated through our Smart ATM which requires a physical card for processing. Please note our Smart ATMs are only available during office hours between Mon - Fri 9:00am - 4:00pm.
Moe
Additional Information
Deposit and cash withdrawal - 24 hours’ notice is required for withdrawals of $5,000 and above, or 48 hours’ notice for withdrawals of $50,000 and above. Please call 132 888 to organise.
Please note our Smart ATMs are only available during office hours between Mon - Fri 9:00am - 4:00pm.
Traralgon
Additional Information
Deposit and cash withdrawal - 24 hours’ notice is required for withdrawals of $5,000 and above, or 48 hours’ notice for withdrawals of $50,000 and above. Please call 132 888 to organise.
Accessible car park on Hotham Street (outside the front of branch).
Please note our Smart ATMs are only available during office hours between Mon - Fri 9:00am - 4:00pm.
Ballarat
Additional Information
Deposit and cash withdrawal - 24 hours’ notice is required for withdrawals of $5,000 and above, or 48 hours’ notice for withdrawals of $50,000 and above. Please call 132 888 to organise.
Niddrie
Additional Information
Please note, cash transactions are not available for Bank Australia customers.
Deposit and cash withdrawal - 24 hours’ notice is required for withdrawals of $5,000 and above, or 48 hours’ notice for withdrawals of $50,000 and above. Please call Qudos Bank on 1300 747 747 to organise.
Queensland branches
West End
Additional Information
Deposit and cash withdrawal - 24 hours’ notice is required for withdrawals of $5,000 and above, or 48 hours’ notice for withdrawals of $50,000 and above. Please call 132 888 to organise.
Ascot
Additional Information
Please note this branch does not accept cash deposits.
Disabled parking available.
ACT branches
Canberra
Additional Information
Deposit and cash withdrawal - 24 hours’ notice is required for withdrawals of $5,000 and above, or 48 hours’ notice for withdrawals of $50,000 and above. Please call 132 888 to organise.