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Bank Australia open to serve our customers: As an essential service our branches and contact centre remain open to serve our customers with their banking needs during the COVID-19 pandemic. Please use the 'find us' function to view your nearest branch's current operating hours. You can still get in touch with us by phone on 132 888 from 8:00am to 8:00pm, Monday to Friday and 9:00am to 2:00pm Saturday. It may take us longer to answer your call as more customers choose to call rather than come into a branch so thanks in advance for your patience and please take care of yourselves. View details


Changes to personal lending applications from Tuesday 6 April

We’re currently receiving a record number of applications for new personal loans, credit cards and home loans, and our team is working overtime in an effort to meet this demand. 

As we work through this larger than normal volume of applications, online applications for personal loans, car loans and credit cards will be temporarily unavailable from 5pm on Tuesday 6 April. If you’re applying for a Bank Australia home loan, you’ll still be able to lodge your application online as normal. 

We’re in the process of scaling up to meet this high demand so we can resume online applications as soon as possible. We’ll keep you up to date on when applications will resume.

If you’re an existing Bank Australia customer and you need urgent assistance with personal finance or are experiencing financial hardship, please call us on 132 888 so that we can discuss how best to meet your needs.