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Bank Australia open to serve our customers: As an essential service our branches and contact centre remain open to serve our customers with their banking needs during the COVID-19 pandemic. Please use the 'find us' function to view your nearest branch's current operating hours. You can still get in touch with us by phone on 132 888 from 8:00am to 8:00pm, Monday to Friday and 9:00am to 2:00pm Saturday. It may take us longer to answer your call as more customers choose to call rather than come into a branch so thanks in advance for your patience and please take care of yourselves. View details

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Creating positive social outcomes for people

We work to create positive social outcomes for people - our customers, our staff and the communities in which we operate.

We do this by:

  • investing in a range of initiatives that address social issues of importance to our customers through the Bank Australia Impact Fund
  • being the first customer owned banking institution in Australia to sign a Reconciliation Action Plan to contribute to closing the gap between the First Peoples and other Australians
  • making a commitment to not offshore jobs and create employment in regional communities
  • investing in community housing to help increase the availability of safe, secure and affordable housing.

Accessibility

We’re committed to helping create a more inclusive society for people living with a disability.

We’re improving inclusion and accessibility for our customers and staff through the way we design our products, services and buildings; by increasing employment opportunities for people with a disability; and by creating a positive community impact through customer grants and lending to specialist disability housing.

Our website accessibility

Bank Australia’s website satisfies the requirements for a AA – Intermediate rating for accessibility under the WCAG 2.0 guidelines. If you need an accessibility tool to view our website, please download the eSSENTIAL Accessibility browser.

See more accessibility information for customers.

Financial Inclusion

We’re encouraging a more financially inclusive and resilient society by offering fee free and other affordable products to low income earners, helping customers facing financial hardship and working in the community to increase financial confidence, like running budgeting workshops with The Big Issue vendors.

We’re helping address the disadvantage faced by more than 3 million Australians who are unable to access banking and insurance products or facing financial hardship.

Responsible lending

Through our responsible lending practice, we are commitment to avoiding putting customers in a position where debts puts them under financial pressure by only lending to those that have the ability to repay debt. Customers also have access to our hardship support service

Keeping employment in Australia

Bank Australia is 100% Australian based, and we are committed to keeping jobs here in Australia.

We operate throughout Australia, with our headquarters in Melbourne, Victoria. Our national lending and contact centres are based in Victoria’s Latrobe Valley, our contracts processing team is based in Bendigo. We also operate 26 branches across Victoria, News South Wales, Queensland, South Australia, and the ACT.

We are proud of our long history of operating in regional areas and over half of our employees are based in regional Australia.

We are a strongly committed to being an inclusive employer. An important element of this is our traineeship program, which fosters inclusion and provides meaningful employment pathways to people from Indigenous and refugee backgrounds, and to people with a disability.  

Play video: A day in the life at our Contact Centre in Moe

A day in the life at our Contact Centre in Moe

Bank Australia staff member Patricia shares her story.

A day in the life at our Contact Centre in Moe

Did you know your choice of bank has a huge impact on the world? 

Find out what we do to support people and the planet.

B Corp

We’re proud members of the B Corp movement, committed to embedding purpose in all aspects of our business. We use banking as a force for good.

Find out more

Clean Money

The money in your account is used by banks to make loans and investments - to industries that do good or those that do harm. So where you bank ultimately shapes the world we live in.

Find out more

Prosperity
22 May 2019

People
21 Mar 2019

People
14 Jan 2019