A day in the life at our Contact Centre in Moe
Bank Australia staff member Patricia shares her story.
Creating positive social outcomes for people
We work to create positive social outcomes for people - our customers, our staff and the communities in which we operate.
We do this by:
- investing in a range of initiatives that address social issues of importance to our customers through the Bank Australia Impact Fund
- being the first customer owned banking institution in Australia to sign a Reconciliation Action Plan to contribute to closing the gap between the First Peoples and other Australians
- making a commitment to not offshore jobs and create employment in regional communities
- investing in community housing to help increase the availability of safe, secure and affordable housing.
Accessibility
We’re committed to helping create a more inclusive society for people living with a disability.
We’re improving inclusion and accessibility for our customers and staff through the way we design our products, services and buildings; by increasing employment opportunities for people with a disability; and by creating a positive community impact through customer grants and lending to specialist disability housing.
We’re working with inclusive design partner, Design for Dignity to ensure all customers are able to access our premises, products and services in a safe, equitable, and dignified way.
We’re supporting and providing housing for Australians who have a disability, being a founding member of the Specialist Disability Accommodation Alliance.
We’re supporting the social inclusion of people with high and complex support needs through the Local Inclusive Fitness for Everyone (LIFE) project in Moe, regional Victoria.
Our website accessibility
Bank Australia’s website satisfies the requirements for a AA – Intermediate rating for accessibility under the WCAG 2.0 guidelines. If you need an accessibility tool to view our website, please download the eSSENTIAL Accessibility browser.
See more accessibility information for customers.
Financial Inclusion
We’re encouraging a more financially inclusive and resilient society by offering fee free and other affordable products to low income earners, helping customers facing financial hardship and working in the community to increase financial confidence, like running budgeting workshops with The Big Issue vendors.
We’re helping address the disadvantage faced by more than 3 million Australians who are unable to access banking and insurance products or facing financial hardship.
As the national vendor uniform partner of The Big Issue, we support vendors by supplying the vests, hats, bags and lanyards that help them stand out on the street around the country and have begun running budgeting workshops to help build their financial confidence.
We are one of 40 organisations involved in the Financial Inclusion Action Plan (FIAP) program, a national initiative developed by Good Shepherd Microfinance and partners EY, Centre for Social Impact and the Australian Government to improve financial inclusion for employees, customers and communities.
Responsible lending
Through our responsible lending practice, we are commitment to avoiding putting customers in a position where debts puts them under financial pressure by only lending to those that have the ability to repay debt. Customers also have access to our hardship support service.
Keeping employment in Australia
Bank Australia is 100% Australian based, and we are committed to keeping jobs here in Australia.
We operate throughout Australia, with our headquarters in Melbourne, Victoria. Our national lending and contact centres are based in Victoria’s Latrobe Valley, our contracts processing team is based in Bendigo. We also operate 26 branches across Victoria, News South Wales, Queensland, South Australia, and the ACT.
We are proud of our long history of operating in regional areas and over half of our employees are based in regional Australia.
We are a strongly committed to being an inclusive employer. An important element of this is our traineeship program, which fosters inclusion and provides meaningful employment pathways to people from Indigenous and refugee backgrounds, and to people with a disability.