Skip to main content

Bank Australia open to serve our customers: As an essential service under the shutdowns announced, our branches and contact centres will remain open to serve our customers with their banking needs over the coming days and weeks. You can still get in touch with us by phone on 132 888 from 8am to 8pm, Monday to Friday. It may take us longer to answer your call as more customers choose to call rather than come into a branch so thanks in advance for your patience and please take care of yourselves. View details









Reconciliation Action Plan


Acknowledgement and thank you

Bank Australia acknowledges the Traditional Owners of the land on which our business is based, in particular the Wurundjeri people of the Kulin Nation and the Gurnai Kurnai people, the Traditional Custodians of the land on which most of our staff live and work. We pay our respects to Traditional Owners past, present and emerging and particularly acknowledge the valuable contribution that Aboriginal and Torres Strait Islander people and organisations provided in creating our fourth Reconciliation Action Plan.

Our RAP Journey

In 2010 Bank Australia became the first customer owned bank in Australia to develop a Reconciliation Action Plan (RAP). We are now in the eighth year of our RAP journey. Our focus over the past years has been taking action to improve cultural awareness, build capacity and empower individuals through traineeships and community leadership programs.

Anthony Campbell - Bank Australia

Meet one of our trainees

Anthony Campbell completed his traineeship in mid-2017 and is still working for Bank Australia. During his traineeship, he learned about how the bank operates by spending time in a number of branches and departments including IT, retail banking and retail operations. Of his experience, Anthony said:

“The overall experience in my traineeship was fantastic, I learned so much about how a bank operates behind the scenes as well as being able to take valuable skills with me to wherever or whatever I want to apply myself to next. My favourite experience was working in IT because one of my many backgrounds is in computers and being able to apply the knowledge I already had in a different environment than I’m used to was really exciting. Getting to build a rapport with other staff members from different branches around Australia over the phone was quite a rewarding part of the job.“

Anthony is also a member of our Reconciliation Action Plan Working Group and has played a key role in developing our new RAP.

Here are 3 of our 94 targets

Download a copy of our 2018 Reconciliation Action Plan

22 May 2019

21 Mar 2019

14 Jan 2019