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Bank Australia open to serve our customers: As an essential service under the shutdowns announced Sunday evening by the Victorian and New South Wales governments, our branches and contact centres will remain open to serve our customers with their banking needs over the coming days and weeks. You can still get in touch with us by phone on 132 888 from 8am to 8pm, Monday to Friday. It may take us longer to answer your call as more customers choose to call rather than come into a branch so thanks in advance for your patience and please take care of yourselves. View details

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Creating prosperity for our customers and investing responsibly

We work to create prosperity for our customers and we invest their money responsibly for mutual prosperity.

We've done this by:

  • staying true to our customer owned model, which is based on internationally agreed cooperative principles including that customers benefit in proportion to the banking they do with the bank
  • returning profits to customers who own the bank in the form of better rates and fair fees. Each year we engage Canstar Cannex, an independent financial services research group, to quantify this benefit by comparing our pricing to the average of the four major banks. In 2014, our customers were collectively $22.7 million better off banking with us
  • investing customers' money responsibly and for purposes that are not irresponsible, unethical or detrimental to the community or the environment. We are guided by our Responsible Lending and Investment Policy
  • promoting the financial inclusion of people who may be unable to access mainstream banking services
  • getting involved in programs that are trialling different ways of lending and financing to help people achieve their financial goals.

People
3 Mar 2020

Prosperity
10 Jan 2020

People
26 May 2016